Speed has improved recently for i phone from quite unsatisfactory speed in jan - may. However speed for i lower version i phone 11 remain low. Meanwhile wifi open page ( terms conditions) say... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fixed the problem. After several days of trading emails back and forth someone finally got my issue resolved. Thinking maybe assign 1 person to address an issue instead of every reply coming from som... See more
Assistance was great. If you want to know my journey however for your records, when I logged a ticket, it asked for my paypal records. I entered this (was done in the morning), then in the afternoon,... See more
My experience, happy long time customer . But got signed an automatic renewal that I didn’t consciously sign up for. The customer service team at Nord VPN answered my request to cancel, I would recomm... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
49k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
a very kind and helpful service!!
14 July 2026
Nordvpn goat
NordVPN helped me and processed my refund within just a few days. Their support team was truly kind, professional, and efficient. I really appreciate their excellent customer service and would highly recommend them.
14 July 2026
Fast and straight to the point
14 July 2026
easy and works
14 July 2026
A trusted companion in a mobile phone & computer…..
A trusted VPN , fast and reliable.
NordVPN is a MUST for any device👍👍👍
14 July 2026
NordVPN Meshnet alone is worth the…
NordVPN Meshnet alone is worth the money if you are an IT Professional.
I have no open ports on my router and can still ssh into virt-manager VMs to make changes to code that I give my clients access to check via Cloudfare tunnels.
14 July 2026
NordVPN is very easy to use
NordVPN is very easy to use. They have lots of add-ons that are reasonably priced too like a dedicated IP address.
Support is amazing - very kind, very thorough, very fast.
13 July 2026
Had no problem great service
13 July 2026
Nord VPN is awesome
Nord VPN is extremely easy to use and the UI is really great. I would recommend it to anyone looking for protection when using public WiFi, especially! Pausing the connection is fast when I need to disable it, and it rarely interferes with the websites I’m looking at
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They auto renewed my subscription at a…
They auto renewed my subscription at a highly inflated price despite the fact that I am sure I turned auto renew off. Now no refund due
13 July 2026
Unprompted review
Reply from NordVPN
Hello, Robert. We're truly sorry to hear about this experience, we completely understand how frustrating and upsetting an unexpected charge can be, especially when you believed auto-renewal was disabled.
We want to be transparent: our plans do renew automatically to ensure uninterrupted service, and we aim to notify customers in advance of any upcoming renewals and the applicable price. That said, we'd never want you to feel blindsided, and we take your concern seriously.
We'd really like to take a closer look at your account and the circumstances around this charge. Please reach out to our customer support team at support.nordvpn.com so we can review your case in detail. If you've already been in touch with our support team, please share the ticket ID here and we'll look into it further. -G.S.
I thought the dynamic between the…
I thought the dynamic between the chatbot and human assistance great, it did not take ages for me to go for a person and the virtual assistant was also smart. Once with human agent my was registered and solved after a couple days. Professionalism and respect all along.
13 July 2026
Don't understand why automatic renewal is so high
Don't understand why automatic renewal is double the price that if you renew manually. I would believe that long time customer should be treated much better.
22 June 2026
Reply from NordVPN
Hello, Pat. We're sorry to hear this has caused confusion, that's not the experience we want for our loyal customers.
To clarify, our introductory prices are reduced to give new customers the chance to try the service at a lower rate. After the initial term, plans renew at the regular price, which reflects the full value of our features and infrastructure. We do notify customers in advance of any upcoming renewal and its price, so they can make an informed decision before it processes. -G.S.
good product overall
good product overall, safe and secure. I used to face some issues previously where the VPN changes something in the config of the PC and it keeps restarting. I had to delete the vull VPN software and install a new one. other than that the product is good
11 July 2026
Problem was resolved
13 July 2026
Reply from NordVPN
Hello there. Thank you for taking the time to leave a review. Stay safe! -L.L.
Clean and drama-free
12 July 2026
I can’t make my subscription from the…
I can’t make my subscription from the app anymore
12 July 2026
Reply from NordVPN
Hi there! We're sorry to hear about this. Please reach out to our support team at support.nordvpn.com, and they'll be happy to assist you in resolving this issue. We appreciate your patience! - P.B.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.