Great price and value for money, compared to my previous provider, Morethan who doubled the premium this year! 1 star lost due to the fact that when I took out the policy online and have a code to u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Premium had gone up substantially this year, but by speaking to an advisor managed to bring it down so it was affordable again, but would need to pay higher excess should I need to claim. Happy to kno... See more
It is absolutely brilliant to be able to speak to a real helpful human being on the phone. I phoned to ask some questions about renewing my policy and even though I had found slightly cheaper policies... See more
Too early really for a review. My previous pet insurer doubled my monthly payments in 2 years without explanation. I have never claimed for anything for my dog. My yearly payment is now equiva... See more
Company details
About Petgevity
Written by the company
About us
It's time pets had the support they need to live long, healthy lives – regardless of their health history. So in 2021, Petgevity made a promise to support this goal by providing the right care, the right cover and the right protection 👩⚕️
Pets are more than just animals… They're family, and they deserve the best chance to live a long, vibrant life, free from limitations. That's why we created Petgevity – designed to help every pet thrive, no matter their health history or age 🐶🐱
Why Petgevity?
Protect your cat or dog from just four weeks old with no upper age limit and cover for pre-existing conditions*.
It's pet insurance to suit both your pocket and your pet's individual needs.
- A choice of vet fee limit between £1,000 and £15,000
- Quick payment – Our claims were paid on average in 3.5 days in 2025, with an 89.68% approval rate
- Decide if you'd like to add an excess or bill share (also known as co-payment)
- Choose additional cover options like dental illness, travel and holiday, and missing pet cover
- Pick and mix cover limits to suit each individual pet, all under one multi-pet policy
With Petgevity, you get more than just vet fee cover:
- Unlimited 24/7 video calls to UK-based experts FirstVet 📲
- Dental accident cover 🦷
- Behavioural treatments and complementary therapy 👩⚕️
- Emergency care 🏥
- Third-party liability for dogs 🐶
*Cover for pre-existing medical conditions is subject to acceptance on our Lifetime Plus policies. They will not be covered unless you have declared them and they are shown on your Confirmation of Cover.
Reviews prior to 15th March 2025, were for this business under its former name.
Contact info
Britannia House, NN47YB, Northampton, United Kingdom
- 0333 006 3211
- info@petgevity.co.uk
- petgevity.co.uk
4.3
Excellent
7k reviews
Asks customers to review
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Sadly hsd to make a vlaim but it was…
Sadly hsd to make a vlaim but it was sorted bery wuickly and easily so was bery hapoy x
27 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Awful Business. Avoid
Digging their heels in to pay out a claim. Whole thing is taking so long and they really don’t care about customer service.
12 October 2026
Unprompted review
Reply from Petgevity
Good afternoon,
Thank you for bringing your concerns to our attention.
We have passed this back to our claim’s specialist, and someone will reach out to you by telephone within the coming days.
Many thanks,
Jenni
Great service from petgevity
Great service from petgevity, can't complain at the price, I haven't had to claim so can't comment on their claims service.
26 October 2026
Excellent service in all areas
Excellent service in all areas, claims are settled in a couple of weeks, everything is straight forward. I recommend them to all my
Friends.
25 October 2026
Great price
24 October 2026
Very happy with the pet insurance we…
Very happy with the pet insurance we have renewed with you
24 October 2026
Contacted their complaints department
Contacted their complaints department, received no answer.
They keep stating:
Your claim is with your vet
We have chased your vet but have not yet received the information requested. We will automatically continue to chase your vet every 5 days.
My vet responded promptly long time ago...
26 October 2026
Unprompted review
Reply from Petgevity
Good afternoon,
Thank you for bringing your concerns to our attention.
We have passed this back to our claim’s specialist complaints team. You will receive a formal acknowledgement and details on the complaints process within the coming days.
Many thanks,
Jenni
Competitive price for my Dogs insurance…
Competitive price for my Dogs insurance policy
24 October 2026
Big increases at renewal.
On my 2nd year with this company. Not had to claim yet thankfully but when renewal came up they wanted to increase my fees by a ridiculous £14 a MONTH. After a lot of jumping hoops I managed to speak to a person and get the amount down to a more reasonable increase. But considering not alot had changed with my dog, I hadn't claimed, she was still young and healthy...the increase was absurd. I just hope it doesn't happen again next renewal.
29 April 2026
Reply from Petgevity
Good afternoon,
Thank you for taking the time to leave your review.
Renewal prices can increase due to various factors including age of pet, claims history & general increases in veterinary treatment.
I can see that you spoke with a member of the team who was able to assist you with the renewal and you opted to continue with us.
We thank you for your loyalty and wish you and your pet all the best for the coming year.
Kind regards,
Jenni
I was disappointed my premium had…
I was disappointed my premium had increased. I have not used the insurance, my dogs are 4 and 6. I have tried to call a few times to discuss and no one answers the phone.
So very poor customer service.
24 October 2026
Reply from Petgevity
Good afternoon,
Thank you for sharing your feedback.
We understand that a premium increase can be disappointing, particularly when you haven’t needed to make a claim, and we’re sorry you experienced difficulties getting through to us.
We’re pleased that we’ve since had the opportunity to speak with you, address your concerns and help you with your renewal.
Thank you for taking the time to discuss this with us, and for choosing to continue your cover with Petgevity.
Kind regards,
Jenni
Non payout for serious ear infection
My dog had a minor ear infection 18 months ago that was cured by £6 drops which meant I couldn't claim for a serious bacterial infection costing over £600. Apparently all ear infections are the same no matter the cause and condidered pre existing.
24 October 2026
Reply from Petgevity
Good afternoon,
Thank you for sharing your feedback.
We understand how frustrating it must be to have a claim declined, particularly when the previous ear infection was minor and resolved with treatment.
Under our policy terms, a pre-existing condition includes any illness or injury for which your pet received veterinary treatment, advice or attended a consultation within the two years before the policy was taken out. This information forms part of your pet’s medical history and is taken into consideration when assessing claims.
We appreciate that every situation is different and understand your disappointment with the outcome.
Kind regards,
Fair insurance - only if you challenge
I was extremely disappointed to receive a renewal increase of approximately 41%, which I felt was neither adequately explained nor justified. Only after spending my own time challenging it was I offered a much more reasonable increase.
What I find particularly ironic is Petgevity’s stated commitment to its “fair insurance” promise. If a more reasonable premium was available, why wasn’t it offered initially?
It leaves me questioning the transparency of the renewal process and whether customers who don’t challenge their quotations are being treated fairly. Unfortunately, this experience has undermined my trust in Petgevity.
24 October 2026
Reply from Petgevity
Good afternoon,
Thank you for taking the time to leave a review,
I'm sorry to hear you were unhappy with your renewal price. Our pricing team work hard to keep prices competitive, however there are number of factors that can increase prices such as increased underwriting costs, rising vet fees, claims and the age and breed of your pet.
We aim to be fair and transparent with our customers, and we appreciate you taking the time to raise your concerns with us. We recognise the importance of ensuring customers feel their premiums have been clearly explained.
We’re sorry that this experience has affected your confidence in Petgevity. Your feedback is important to us.
Thank you for renewing your policy with Petgevity for another year. We really appreciate your continued support and wish you and your pet all the very best for the year ahead.
Kind regards,
5 stars from us for large claim
Moved to Petgevity due to their fairer prices in elder dogs and were pleased to find them. However, the real test of any insurance is how they handle claims... I can confirm they've easily been given 5 stars by me due to a recent large cancer claim of £12k. As well as a no-hassle experience, we were also contacted several times with compassion due to our stress of what turned out to be life-saving surgery.
Everything happened so fast, so we paid up-front and waited a couple of weeks for each stage of the treatment to be paid back to us. However, you can opt to have the payments to go straight to a vet or hospital.
As soon as our maximum of £12k was reached we were naturally informed we'd reached our limit which is exactly what we expected.
So pleased we found PetGevity.
25 August 2026
Unprompted review
Petgevity is quick to respond to claims…
Petgevity is quick to respond to claims made. The whole process is very easy and peace of mind.
I would recommend Petgevity to anyone insuring their beloved pet.
23 October 2026
Claimed this year good communication…
Claimed this year good communication and settled quickly.
23 October 2026
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