Outstanding customer care, Great communication and spot on delivery. I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The re... See more
Company replied
Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have... See more
Company replied
Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & ti... See more
Company replied
Company details
Written by the company
Hello! We’re Pharmacy Prime, an online pharmacy working hard to create a fast and reliable service at the best possible price. We appreciate you taking the time to leave us a review – your experience is really important to us. If you have specific questions about our products or service, we’re here to help: just contact us using the details below.
Contact info
464 Ranglet Road, Walton Summit Centre, PR5 8AR, Preston, United Kingdom
- 01772 646755
- care@pharmacyprime.com
- pharmacyprime.com
You should know
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost $600 trusting their guarantee............. They gave me their word that there was…
They gave me their word that there was no problem if getting their products through Canadian customs but when two orders of mine were confiscated by Canadian customs the company offered me NO REFUND totalling $600
1 June 2026
Unprompted review
So helpful. Great service
Since the very start from registering with Pharmacy Prime the customer service has been brilliant. Rachel has answered all my questions quickly and I would recommend them to anyone looking for help with weight loss injections
25 June 2026
Unprompted review
Outstanding customer care
Outstanding customer care, Great communication and spot on delivery.
I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they do, delivery is highly reliable and always arrives exactly on the date you request. What sets them apart is their accessibility - they are always at the end of a phone line if you need to speak to someone directly, with helpful follow - Ups, via both email and phone, it provides real peace of mind.
Five Stars 🌟!!
25 March 2026
Unprompted review
Product fine but took so long to…
Product fine but took so long to dispatch and arrive that I’d given up on them and got the same thing elsewhere.
25 March 2026
Reply from Pharmacy Prime
Hi Simon,
We are really sorry that you had a negative experience. We do however appreciate that you took the time to leave a review and I will look into why there was a delay at our end.
Rachel
Pharmacy Prime has been incredibly…
Pharmacy Prime has been incredibly supportive from the beginning. I've received emails detailing potential symptoms from taking Mounjaro and tips on how to alleviate them. They also provide a contact number for reaching out to a healthcare expert, or you can email them with inquiries. Regular check-in emails are sent to see how I'm progressing, reassuring me that support is always available. I'm starting my second month with Pharmacy Prime this week and plan to stick with them for my entire weight loss journey.
24 January 2026
Unprompted review
Reply from Pharmacy Prime
Hi David,
Thanks for your lovely review!
We pride ourselves on our approach to patient care & it is lovely to see it in action. If there is anything else that I can help you with, please don't hesitate to reach out.
Best,
Dennis
Reply from Pharmacy Prime
Hi Eric,
Thanks for your lovely review!
Do let me know if there is anything else that I can help you with.
Best,
Dennis
Honestly awful
Honestly awful. Ordered express and it didn’t arrive until 4 days after. Complained to customer service and they won’t even refund express delivery costs. Do not order if it’s something you need urgently even if you pay extra for express delivery. One big scam
16 December 2025
Unprompted review
Reply from Pharmacy Prime
Hi Kieran,
Thanks for your review.
I can see from our correspondence that our team did initially refund you for your costs as a gesture of goodwill. If there's anything else that we can help with, please do let me know.
Best,
Pharmacy Prime
Purchased a replacement item
Great, swift service to replace an item I didn’t think I could find and for a very reasonable price.
24 November 2025
Reply from Pharmacy Prime
Hi,
Thanks for your lovely review. We pride ourselves on providing the best value and service as possible!
Best,
Dennis
Reply from Pharmacy Prime
Hi Alyson,
Thank you for your lovely review!
Please do let us know if you need any more support.
Best,
Dennis
Missing order
My order supposedly went missing with Royal Mail - however, it took me following up for them to realise and then they refunded me without checking if I wanted to re-order.
I can't understand how companies don't follow up proactively on missing orders themselves and wait for the customer to contact them.
I would certainly not recommend this company for pharmacy supplies based on their unreliability.
26 October 2025
Unprompted review
Reply from Pharmacy Prime
Hi Ellen,
Thanks for your review.
We cannot unfortunately track all the hundreds of orders that go out daily due to the speed of despatch. When items are sadly lost within courier networks, we raise cases with the couriers immediately. These, however, do take some time as we rely on the speed of the courier services to get back to us with the location of the order.
In instances where replacement stock is not available in our warehouses - as we had mentioned in our email to you - and where it would delay the process even further if we were to wait for the courier service to get back to us, we process an entire refund for the inconvenience.
I apologise that you didn't receive your order & hope that this sheds some light on why we had decided to refund you in your situation!
Best,
Pharmacy Prime
Reply from Pharmacy Prime
Hi Laura,
Thanks for your review.
As a small business, we put the customer at the forefront of everything we do! If there's anything that we can do to support you further, please let us know.
Best,
Dennis
I rarely write reviews but I think…
I rarely write reviews but I think these guys are a very ethical pharmacy. I was on weight loss medication and the price went up (from the supplier). Instead of doing what all the big pharmacies did and instantly put up their price (for stock they got pre price rise) they held off for as long as possible. It just goes to show the customer service does help. I have had nothing but a great experience with them and would highly recommend.
4 October 2025
Unprompted review
Reply from Pharmacy Prime
Hi Chris,
Thank you for your lovely review!
As a small family business, we're always wanting to do right by our patients. If there is ever anything else that you need, don't hesitate to give us a call.
Best,
Dennis
Keep receiving spam/scam emails saying…
Keep receiving spam/scam emails saying I've bought something that I haven't.
Edit:
Yes further questions, how did you get my email address in the first place !
2 October 2025
Unprompted review
Reply from Pharmacy Prime
Hi Simon,
Thank you for your review and sharing your concern.
We understand it’s very confusing to receive an email confirming an order if you have not placed one and our apologies if that is the case. If you not have placed any orders with us, please be assured that no payment will have been taken & no order has been created. It may be an error/glitch in our email system.
If you have any questions or concerns, please do reach out to us by email or phone– we would be happy to address these.
Best,
Dennis
Reply from Pharmacy Prime
Hey Alan,
That's great thank you for taking the time to leave a review.
Rachel
Reply from Pharmacy Prime
Hi Naomi,
Thank you so much for taking the time to leave a review we really appreciate it.
Rachel
Reply from Pharmacy Prime
Hi Veronica,
Thank you so much for taking the time to leave a review. We really appreciate it - I'm so glad you had such a positive experience.
Rachel
Very efficient
Very efficient. Extending there price increase to 14 th sept . They keep
In contact.
All in all very good .
26 August 2025
Unprompted review
Reply from Pharmacy Prime
Hi Jan,
Thank you for your review!
We're working with all of our patients to ensure we continue to provide accessible healthcare. And yes, this means absorbing much of the rise in costs ourselves.
We've got your back & we have more information on this our site and via our newsletter. We're happy to chat over the phone too if preferred - our average wait time is only 7 seconds! :)
Link to price freeze information: https://www.pharmacyprime.com/blogs/health-and-advice-guides/mounjaro-price-changes
Best,
Dennis
Easy and straightforward
Everything was straight forward and with fast delivery
18 August 2025
Unprompted review
Reply from Pharmacy Prime
Hi,
Thanks for your review.
We're so glad that you had a positive experience! If there is anything else that we can support you with, do let me know.
Best,
Dennis
Weight loss medication supplier
Straightforward and easy process using Pharmacy Prime for weight loss medication. Customer service is great and helpful if you need them.
14 August 2025
Unprompted review
Reply from Pharmacy Prime
Hi Helen,
Thank you for your lovely review!
As a leading provider of patient care in the country, this means the world to us.
Best,
Dennis
Great pharmacy and team behind it
Great pharmacy and team behind it. Straightforward forms and support given from the start. Felt safe and reassuring with my treatment.
30 July 2025
Unprompted review
Reply from Pharmacy Prime
Hi Nicoleta,
Thanks for your lovely review!
We take pride in being one the leading providers of patient care in the country.
Best,
Dennis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.