Pillar Properties Reviews 87

I had a great experience with Sam from Pillar Properties while searching for accommodation in the UK. From the very beginning, he made the entire process extremely smooth, comfortable, and hassle-free.

Sam was very supportive, professional, and patient throughout the journey. He provided some really good property options based on my requirements and helped me finalize the accommodation with ease. Since I was new to the UK, his guidance and support meant a lot and made the whole experience much less stressful.

Everything was handled efficiently, communication was clear, and the overall process was seamless. I’m highly satisfied with the service and would definitely recommend Sam to anyone looking for accommodation.

Thank you, Sam, for all your help and support!

I moved into my new room in Reading on 1st May 2026. The entire renting process was extremely smooth, quick and easy. Sam was very helpful and considerate throughout, and Ivan welcomed me warmly and provided all the necessary information about the 'use of the spaces'

HORRIBLE!!! never rent from them again. they are not transparent and took so much of my money during the move out process. I have rented many places and truly never had a worse and expensive move out process as this. please do not rent from them unless you want to be lied to and scammed.

On Jan 7th we signed our lease and were given the keys to our unit. Per Mickey's approval, we unloaded many plants that we transported from Florida. On that day we unloaded the plants in the backyard, inside, and 4 on the front patio, which consisted of 3 gorgeous desert rose potted plants and a pineapple plant. When we arrived on the morning of the 8th at 7:30am to meet our moving company delivery, we found our 3 potted desert rose plants gone. We both went to the office to let Mickey know that someone took our plants. We both asked her to send out a general email to other residents to see if someone may have seen them being removed. She said she couldn't do that as it might put up a red flag. As movers were moving things in, Mickey called my husband and said the landscapers threw them out and said it was her fault as she directed them to clean up the property for new renters.
She then proceeded to tell us we could break the lease and leave. What?
This all transpired on the 8th.
On the 17th, we dropped off a delivery that was left at our door, for the previous renter. Mickey asked me how I was doing, referencing the heartbreak of my loss plants. She said she was working with management to see about compensation.
On the 28th, my husband asked her what the status was for the plants. She said Epic Landscape was working on it. My husband asked why it's taking so long..now 3 weeks later. She said things take time.
On the 30th, we made a call to Epic Landscaping. We first spoke to Lisa and explained why we were calling. She said they knew nothing about this. Rob walked into her office and heard the conversation and took over the call. He said he knew nothing about this as well. He said his men would NEVER take potted plants. He said he would call his guys that work the property. He got back to us and said they did not take any plants and Mickey had questioned them the following week and they told her the same. We did not and would not remove potted plants ever. Rob said he was going to call Mickey to find out why she accused his workers. He messaged us yesterday to say he left her a message to call him back. Don't know if they spoke.
We went to the leasing office an hour ago and asked Jeff for your number. He said we don't give out her number as it's personal. But now as I write this memo, Mickey just showed up at our door asking us to sign for a $150 gift card, which we refused. We believe this is more than about our plants being stolen that are not replaceable. This is about a woman, the property manager, that blatantly lied to us, accused someone else, the landscapers, for stealing our plants when it obviously is one of our neighbors!
We don't feel comfortable living here due to what has transpired. Mickey has told us twice that we can cancel the lease and leave. Who says this to new tenants? We would gladly move forward in looking for a safe and honest residence but it would be at Pillars expense. I hope you see this as serious as we do.
Thank you for your time and look forward to hearing back from you.

Perfect, professional, and effective service from Prefect Pillars in the sale of my property.
Special thanks to Jenny for her patience in handling my enquiries. I highly recommend their services.

The whole process was smooth and straight forward.
Many thanks to Pillar properties team.

Sam was professional, knowledgeable, and made the whole process smooth and stress-free. They have lovely and clean accommodations. I highly recommend their services!

I had moved in August 2019 into one of their properties in Reading - overall a positive experience. Good bits:
- everything was clear upon checking in.
- the agents themselves are friendly and understanding.
- react quickly to maintenance issues, they may not answer the emergency phone straight away but they do usually come back to you within a couple of hours.
- they choose good tenants, every house mate I’ve had over six years have been from professional backgrounds and I’ve never witnesssed any serious argument or fighting.
- over the years communication has improved, and is in a good place now I believe.
- when COVID hit they upgraded the broadband due to more tenants working from home.
- they actually decreased rent during COVID which they didn’t have to do.
- good checkout experience, Ivan checked me out and was very fair, met me halfway on things and communicated the final parts of the check out process clearly.
Bad bits:
- We had a month without hot water during summer 2021, this was down to a burst pipe in a neighbouring property that was connected with, not directly the fault of Pillars or the landlord but felt it was important to note this. When it happened the first few days information was limited and the house was getting frustrated, after a week things were a lot clearer and we were fortunate that one of the empty rooms in the property did have warm water so we could use that.
- upon checkout looking back in the communal areas they do look a bit tired and probably need a lick of paint, however I don’t think again this is directly Pillars issue, just noting over six years that marks or splatters in the wall have become more noticeable.

Very smooth and engaging move in, the house manager was very supportive and was happy to install new set up for WHF which I really appreciate. Much better than my previous stay also in that housemates are quite friendly and are always attentive. Would recommend housing with them!

Used Pillar as they seemed really cheap. Little did I know they took advantage of both me and my tenant. Overcharged for small fixes and took all the security deposit. They didn't even know that the tenant had left weeks ago! Charged them for turning off the utilities. I think they would make any excuse to charge the tenant and also the landlord. If you use them, get their "true" pricing!

Dont trust these scammers. they will take you for as much as they can at the end of your tenancy. Aboslutely awful company and terribly maintained properties.

Sam Guze was extremely helpful in helping me find an excellent house share which suited all my needs. A credit to Pillar Properties.

The house was well maintained, the internet was good and the company would periodically access the house and provide maintenance

They are incredibly efficient, making every step of the rental process straightforward and stress-free. From the initial viewing to the move-in, everything was handled with such professionalism. The team is always attentive, quick to respond to any questions or concerns, and genuinely supportive in helping make the transition as smooth as possible.

Thanks to their exceptional service, moving into my new place was a breeze. I couldn’t be happier and would highly recommend Pillar Properties Ltd to anyone looking for a hassle-free rental experience!

I have just moved into a Pillar Properties Houseshare in central Reading and I'd highly recommend renting from Pillar Properties. The rooms are of high standard, well furnished and the staff are extremely prompt, supportive and accommodating to tenants requests. I submitted a maintenance issue and within just a couple of hours, this was resolved.

You can tell a lot of care goes into running Pillar Properties and that they genuinely care about their tenants.

When I was finishing my tenancy with Pillar Property, I understood how bad the letting agent could be. You will have no say whatsoever in the deductions they make against your deposit. They will not show you any bills that account for the repairs they charge you. Be aware and negotiate your deposit!

I lived in a pillar property for 18 months and had no issues with them. My checkout last week was easy and the agent (Sam) was really helpful!

The maintenance guy who does their work damaged my property and nobody will reimburse me, but of course pillar properties were quick to try and jump over my deposit when I left!

Haha, comically evil company.

I am staying in one of Pillars properties. I have only been living here for one week and I am super impressed. I mistaking left my keys elsewhere late on a Sunday night and had super speedy responses from Tom who made sure I got in. Thank you so much, you saved the day!