Easy to order, delivery service was 2 days, im glad I can buy these online due to doctor refusing me when ive suffered for 3 yrs with mouth thrush, so instead found this company, now I can medicate as... See more
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Purchased a Sharps Bin based on price compared with the time delay obtaining the item by prescription. Delivered within the time scale stated, in good condition and well packaged. Item exactly as desc... See more
Bought some eye drops . Delivery was first class , ordered them Sunday afternoon and received them on Tuesday , the eye drops came well packed with an ice bag to keep them cool .will definitely be us... See more
Company replied
Purchased 2 for a very reasonable price, excellent cream for very dry and scaly skin, having to continually wear a support stocking it helps to relieve itchy skin. Thank you for your fast delivery.
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Company details
- #79 of 102 best companies in Pharmacy
- #82 of 112 best companies in Online Pharmacy
- #54 of 73 best companies in Weight-Loss Service
Written by the company
PillSphere is an online pharmacy and healthcare retail platform that provides customers with access to a range of pharmacy, personal care, and health-related products through a digital ordering experience. The website is designed to help customers browse products, review relevant information, and place orders in a clear and structured way. PillSphere aims to present product listings with key information such as pack size, ingredients, dosage or usage guidance, and other relevant details supplied by the manufacturer or distributor, helping customers review important information before making a purchase. Product availability may vary depending on stock status and supplier updates. The platform is built to support a straightforward online ordering process, allowing customers to search for products, add items to their basket, and complete checkout through the website. PillSphere continues to review and improve site usability, navigation, checkout flow, and general order communication to make the experience clearer and more efficient. The business also works to provide customers with order-related updates, including confirmation, processing, and delivery information where applicable. Clear communication around order progress and product availability is an important part of the service experience, and these processes are continuously reviewed and improved over time. Customer support also plays an important role in the platform’s service approach, with customer queries and feedback helping identify opportunities to improve response quality, website usability, and the overall ordering experience. Customer reviews help PillSphere understand how the service is performing in practice, with feedback used to assess areas such as website experience, product information, order handling, delivery communication, and support responsiveness. This helps the business identify areas for ongoing improvement and maintain transparency for future customers.
Contact info
United Kingdom
- pillsphere.com
4.5
Excellent
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great delivery, easy to follow website.
I placed an order with this company on Saturday, the process was very easy, and straight forward. Confirmation of my order arrived quickly, including an estimated delivery of 3 days.
This date was really good, but what was even more impressive, was my order was delivered the very next day, on a Sunday.
This was unexpected, but very good.
I will be using this company again.
Well done, and thank you.
15 August 2026
Unprompted review
Good price for bulk buy
Product delivered in good condition. It was a good price for buying in bulk, 10 packs. Delivery was quite slow however
4 August 2026
Very quick process and everything went…
Very quick process and everything went smoothly. Prices are very competitive for what I was after. I strongly recommend this company and products.
4 August 2026
I used there app which was very easy
I used there app which was very easy
Paid for the tablets I required and they where delivered in the stated time
NO PROBLEMS
4 August 2026
friendly webpage
friendly webpage, easy checkout, fast delivery (dispatch a couple of hours after checkout)
3 August 2026
Excellent 👍
Bought some natural medication via eBay. Item was the real deal. Very happy with product. A great, reliable company!
12 August 2026
Unprompted review
Fast and efficient service.
30 July 2026
Very quick delivery
Very quick delivery, very polite in needing to know why you need the medication
31 July 2026
Promptness
31 July 2026
The wrong items were sent out
The wrong items were sent out, so I emailed with no response. I emailed again with no response. I’ve contacted the company on social media- no response.
*edit- email sent FAO Anton as requested- no response.
31 July 2026
Reply from Pillsphere
Thank you for your review. We are very sorry to hear that you received the wrong items and that you have not had a response to your previous messages.
This is not the level of service we aim to provide, and we would like to investigate this urgently and resolve it for you.
Please email us directly at [support@pillsphere.com](mailto:support@pillsphere.com) with your order details, photos of the items received, and mark the email for the attention of Anton. Once we receive this, we will review what happened and arrange the most suitable resolution for you as quickly as possible.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Two-month expiry date for 360 daily pills
I ordered 360 loratadine tablets on 20th June. Upon receipt I found that all 12 30-pill boxes would expire just two months later, in August.
Loratadine is taken once a day, so I think it is deceitful to sell a year’s worth of pills with the expiry date in 2 months.
Boxes for 30 loratadine pills in supermarkets have an expiry date over two years away!
20 June 2026
Unprompted review
Reply from Pillsphere
Here is a professional Trustpilot reply:
Thank you for your review. We are very sorry to hear about your concern regarding the expiry date on the loratadine tablets you received.
This is not the standard we expect, as our stock control process is designed to ensure products supplied have a suitable shelf life. We take this seriously and would like to investigate this as soon as possible.
Please email us at [support@pillsphere.com](mailto:support@pillsphere.com) with your order details and clear photos of the product boxes showing the batch number and expiry date. Once received, our team will review this urgently and look into how this happened.
We apologise for any inconvenience caused and appreciate you bringing this to our attention.
Reply from Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Item did not arrive and fake tracking information
Placed an order on 13th July Order #34877. Was told this was dispatched on Friday 15th July via 24 hour Royal Mail tracking number KJ504709553GB. Item did not arrive and tracking number does not exist. Emails are being ignored. Thought the website looked questionable but they seem to have very positive feedback on Trustpilot so took a chance.
Now see response below that they are reaching out to fix this! But still no resolve!!
**Update**
Seems my review here got their attention and I’ve now had a response to my emails saying I will be issued a refund!
13 July 2026
Unprompted review
Reply from Pillsphere
Here is a professional Trustpilot reply:
Thank you for your review. We are very sorry to hear that your order has not arrived and that you have had difficulty getting a response from us.
We understand how frustrating this must be, especially where tracking does not appear to update correctly. We have recently changed our Royal Mail sorting office process, which has helped resolve the tracking and dispatch scan issues that some customers experienced.
Please email us directly at [support@pillsphere.com](mailto:support@pillsphere.com) with your order number and tracking details, and our team will look into this urgently. We will review what happened with your order and arrange the most suitable resolution for you as soon as possible.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Fabulous
Fabulous, quick delivery. Temperature controlled in wool insulation was amazing.
4 August 2026
Reply from Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Easy to use site
Easy to use site. Checked by by someone who knew what they were doing before being sent. Arrived quickly once dispatched.
4 August 2026
Reply from Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Medicine delivered to the door.
My delivery arrived on time and well-wrapped. Thank you.
3 August 2026
Reply from Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
Excellent from beginning to end
3 August 2026
Reply from Pillsphere
Thank you for your review. We are really pleased to hear that you were happy with the service and that your order arrived the next day.
We appreciate you choosing PillSphere and taking the time to share your feedback. We look forward to serving you again in the future.
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