Powertool World Reviews 

10,487
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 987 reviews, reviewers had a great experience with this company. Customers frequently mention that they are very happy with their purchases, praising the competitive prices and the wide selection of quality tools easily found on the user-friendly website. People often appreciate the exceptionally fast next-day delivery, noting that items arrive well-packaged and exactly as described. However, some customers also noted problems with delayed orders, missing components, and occasional issues where packages were mishandled or lost by the courier service. Some reviewers were not happy with the customer support response times when trying to resolve these delivery failures or handling returns.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers frequently praised the fast... See more

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction regarding... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive rates and bargain deals... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. While many... See more

Service

Consumers find service to be ambiguous, with strongly contrasting experiences reported. Many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wera screwdriver and 30 bit set. £80 but quality tools. Didn't want to carry loads of screwdrivers so this particulr model was the ultimate choice. Ratchet, reversable, locked, internal bit storage, e... See more

Rated 5 out of 5 stars

Ordered several different items. All arrived on time and well packaged (and by a polite delivery person in courier company uniform). Nothing went wrong and very happy with purchases. 5 Star all rou... See more

Rated 5 out of 5 stars

The web site gives full and clear information on the tools on offer, ordering is very easy. Delivery was very quick (ordered on a Sunday and arrived the next day) as well as trouble free with track... See more

Rated 5 out of 5 stars

I ordered a Dewault Grass Strimmer and accessories from Powertool World, which they promptly sent out for delivery the next day. Sadly the accessories arrived the next day but not the strimmer. I phon... See more


Company details

  1. Tools Wholesaler
  2. Battery shop
  3. Construction machine dealer
  4. Plumber
  5. Safety and work wear
  6. Tool shop

Information provided by various external sources

Whether you’re looking for power tools, batteries or accessories, we’ve got you covered. For top brands at great prices, Powertool World has everything you need to get the job done. Family-owned since 1998, Powertool World has become one of the UK's largest tool distributors – and we're still growing.


Contact info

4.0

Great

TrustScore 4 out of 5

10k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(10,487)

942 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn't be better

Tool was advertised clearly and the website felt very solid and trust-worthy. Price was great! Next day delivery was also a bonus! Really pleased that I had a good experience as this was my first time using this company. Was kept well informed on where my package was. Will certainly be buying from you lot again in the future. Thank you :)

29 August 2026
Unprompted review
Rated 5 out of 5 stars

You know what it's like

You know what it's like. You want something. You find it. Its a good price, but you wonder if the seller is going to deliver. Well, this one did for me. Happy with the product, and the service.

16 August 2026
Unprompted review
Rated 2 out of 5 stars

Quality control not great

Ordered a leaf blower and a strimmer. They arrived via DPD on time. Packaging on strimmer badly squashed in transit. More concerning was that it had obviously been stored for a while in a damp environment and box was torn. Worse still, it had been repacked badly and taped up with sellotape. Looked like something you might get from EBay sold as nearly new. Informed their customer service and was asked if I’d keep it in exchange for ten quids’ worth of vouchers to be used on a future purchase. Thing is, if you try out the machine it’s then a used product and the store will hand responsibility to the manufacturer warranty. Told them it would need to be a better discount offer to convince me to try it. Shouldn’t be a quality control lottery ordering from a major retailer like this. Purchases should be in unopened original packaging in good condition. The other part of the order was fine so no reason for this. Waiting to hear back from them at the moment.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , price and very fast delivery. Even got a reminder to register with Makita for extended warranty awesome

26 August 2026
Unprompted review
Rated 3 out of 5 stars

Do not order if you need next day delivery

Ordered early yesterday and selected the next day service but 24 hours later my order is still "processing" and has not been despatched.

They say their deadline is 7pm for next day delivery and yet I ordered before 1pm and still they didn't manage to get the order out. I only saved around £10 on a £200 order

Update - I contacted Customer services by email and eventually later that day they acknowledged and i received and shipping notice from DPD - but they did need to be prompted.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor delivery handling!

It needs to be more bothered about the fact that it got the delivery wrong - the customer shouldn't have to chase to correct a situation that is has no control over.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great value

Great value, no fuss transaction & delivered the next day at no extra cost, what’s not to like…will be using again…thanks…

1 August 2026
Unprompted review

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