Richer Sounds - Bath Reviews 

1,507
TrustScore 5 out of 5

4.9

4A York Place, London Road, BA1 6AE Bath, GB


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Rated 5 out of 5 stars

I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... See more

Company replied

Rated 5 out of 5 stars

Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... See more

Company replied

Rated 5 out of 5 stars

This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... See more

Company replied

Rated 5 out of 5 stars

As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 4A York Place, London Road, BA1 6AE, Bath, United Kingdom

  • 0333 900 0088

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,507)

23,773 reviews in the last 12 months

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Rated 5 out of 5 stars

Fred & Sean are top notch

Fred & Sean are top notch. I was in desperate need of a power cable and they were able to help same day and were so helpful even put it to the side for me to ensure I could collect it straight away. Would highly recommend for any AV needs!

9 July 2026
Unprompted review
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Reply from Richer Sounds - Bath

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer service with good…

Excellent customer service with good product range, I have used this company before and would definitely use them again

30 June 2026
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Reply from Richer Sounds - Bath

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful and well-informed staff

Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go in and look and listen before buying was excellent and really helped me to decide. I haven't regretted my choices!

26 June 2026
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Reply from Richer Sounds - Bath

Thank you for your 5 star review!

Rated 5 out of 5 stars

Happy amplifier purchase experience

I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’t try to push the product. He showed me alternatives, again without attempting a hard sell. The amplifier sold itself! A great experience.

29 June 2026
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Reply from Richer Sounds - Bath

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

This was the best service I’ve ever had…

This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden were a pleasure to deal with and the Tv is perfect and I will be using these guys again for all my tech needs.

25 June 2026
Unprompted review
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Hisense Smart Tv

Friendly people very friendly staff happy days🤗. TV picture is VeryVery Clear & great quality picture perfect with
Text-to-speech it is perfect for people who can't Reed.

16 June 2026
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Reply from Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I bought this lovely little yet potent…

I bought this lovely little yet potent blue tooth speaker set for a wedding present the man in the shop was very helpful and the speakers were delivered on time so for me it’s a big tick welldone richer sounds

18 June 2026
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Reply from Richer Sounds - Bath

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Happy customer

Excellent service from the staff in the Bath store and supply of desired product at a competitive price.

9 June 2026
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Reply from Richer Sounds - Bath

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

Support team as always responded on…

Support team as always responded on time anytime i contact them. Thumbs up

19 June 2026
Unprompted review
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Reply from Richer Sounds - Bath

Thanks for the feedback on the support team, which is pleasing to hear of course. We hope everything with your new system!

The Richer Sounds team

Rated 5 out of 5 stars

Great As Always

As always, friendly, helpful, knowledgeable staff.
Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies.
Very happy and would continue to recommend.
Manager Fred served me. Nice chap.

13 June 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Great advice and service

Great advice and service. Just some confusion about delivery which went to shop not our house.

12 June 2026
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Reply from Richer Sounds - Bath

Thanks for taking us your review. I’m really pleased you found the service helpful, but of course sorry for the confusion around delivery going to the store.

I’ll check in with the team to understand where that happened, and if you do need any further help please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Fantastic advice

Fantastic advice, great after sales service as ever. I’d never buy a TV anywhere else tbh. Thanks you again to the Bath crew 🙏

11 June 2026
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Reply from Richer Sounds - Bath

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Recently ordered the wrong product but…

Recently ordered the wrong product but after a telephone call to Store, they managed to cancel it and reordered the correct one for my needs.

10 June 2026
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Reply from Richer Sounds - Bath

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Soooo helpful

The guys in the Bath store are very polite and real experts. I had a problem setting up my new Onkyo amplifier. A phone call got me on the right track.

9 June 2026
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Reply from Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, advice was helpful and honest. Really pleased with my purchase.

8 June 2026
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Reply from Richer Sounds - Bath

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service.

Good service and price.

23 May 2026
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Reply from Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

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