I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... See more
Company replied
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I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... See more
Company replied
Excellent experience. Beat the best price I could find, with a long guarantee. Delivery wasn't in the time slot stated bit all ok in the end.
Company replied
I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.
Company replied
The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
109 South End, CR0 1BG, Croydon, United Kingdom
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I was lucky enough to be able to pre order a Manhattan Aero box to use with my TV without an aerial connection.The box was delivered by DPD sooner than I expected and was given advance notice of my 1Hr slot.
Setting up the device was straightforward and relatively simple, the only additional setup required was registration with various apps before I could use them.
The device performed well and I am happy with my purchase and would recommend Richer Sounds service.

Reply from Richer Sounds - Croydon
Having decided on a new television that was due in store in a matter of days, I placed an advanced order courtesy of the sales team. Telephone was answered swiftly, all details recorded and within 2 minutes, my order was complete. Soon after, I received confirmation from the delivery team my order had been received. My television arrived yesterday, driver Flynn was very polite and helpful. The process from start to finish has been smooth and seamless. I've been a Richer Sounds customer in excess of 25 years. Not one problem, ever, you guys get it right every time. An astonishing business employing very knowledegable staff.

Reply from Richer Sounds - Croydon
For me it’s important to shop locally as Richer sounds employs local people and it drives our economy
They did a great job and always try to be helpful they also price matched so I got a great deal too,

Reply from Richer Sounds - Croydon
I ordered online and collected in store. The process was really easy and the communication excellent.
The team in the shop were brilliant too - informative and answered questions.

Reply from Richer Sounds - Croydon
Had no issues, purchase and delivery great my local branch very freindly and dont hassle you. HIGHLY RECCOMENDED.

Reply from Richer Sounds - Croydon
Dominic went out of his way to ensure my order was delivered promptly
Service in Croydon shop was excellent -knowledgeable without being geeky

Reply from Richer Sounds - Croydon
Richer sounds always give great advice. Price match so why go anywhere else.
Aftercare is always brilliant..

Reply from Richer Sounds - Croydon
Very pleasant people on the phone, was delivered next day and was packed well and worked well.Definitely use them again

Reply from Richer Sounds - Croydon
The perfect blend of high tech products with human support. After sales support was incredible. One of the best businesses Ive come across. Go for the home theatre! You won't regret it.

Reply from Richer Sounds - Croydon

Reply from Richer Sounds - Croydon
Have always gone to richer sounds for good prices and friendly knowledgeable staff

Reply from Richer Sounds - Croydon
Always great service from the Croydon team. Plus an added bonus of a large refund on my faulty TV under the Richer Sounds 6 year guarantee.
I had already purchased my new TV and the refund was handled, without a fuss, over the phone.
I always recommend Richer Sounds to friends and colleagues.

Reply from Richer Sounds - Croydon
first class service as always i would not think about going anywhere else for my hifi needs

Reply from Richer Sounds - Croydon
I bought a portable cassette player 3 months ago. Devloped a structural issue which meant I couldn't play cassettes on it. Took it back to Richer Sounds in South Croydon & they changed it immediately.
I'm really impressed with the level of customer service they offer

Reply from Richer Sounds - Croydon
Salesman Richard very knowledgeable again, very helpful and polite.

Reply from Richer Sounds - Croydon
Paul Wiley gave great recommendations and service!

Reply from Richer Sounds - Croydon
Approachable, friendly, confident and extremely knowledgeable staff. Speedy delivery of items not in stock and follow up phone call to confirm delivery at store.
Very happy to dispose of old items including a monster CRT TV!

Reply from Richer Sounds - Croydon
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