Richer Sounds - Croydon Reviews 

1,377
TrustScore 5 out of 5

4.9

109 South End, CR0 1BG Croydon, GB


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Rated 5 out of 5 stars

I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Beat the best price I could find, with a long guarantee. Delivery wasn't in the time slot stated bit all ok in the end.

Company replied

Rated 5 out of 5 stars

I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.

Company replied

Rated 5 out of 5 stars

The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,377)

24,313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Manhattan Aero box

I was lucky enough to be able to pre order a Manhattan Aero box to use with my TV without an aerial connection.The box was delivered by DPD sooner than I expected and was given advance notice of my 1Hr slot.
Setting up the device was straightforward and relatively simple, the only additional setup required was registration with various apps before I could use them.
The device performed well and I am happy with my purchase and would recommend Richer Sounds service.

22 March 2026
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Reply from Richer Sounds - Croydon

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richer Sounds, simply outstanding.

Having decided on a new television that was due in store in a matter of days, I placed an advanced order courtesy of the sales team. Telephone was answered swiftly, all details recorded and within 2 minutes, my order was complete. Soon after, I received confirmation from the delivery team my order had been received. My television arrived yesterday, driver Flynn was very polite and helpful. The process from start to finish has been smooth and seamless. I've been a Richer Sounds customer in excess of 25 years. Not one problem, ever, you guys get it right every time. An astonishing business employing very knowledegable staff.

17 March 2026
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Reply from Richer Sounds - Croydon

Thank you for your wonderful feedback

Rated 5 out of 5 stars

For me it’s important to shop locally…

For me it’s important to shop locally as Richer sounds employs local people and it drives our economy
They did a great job and always try to be helpful they also price matched so I got a great deal too,

18 March 2026
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Reply from Richer Sounds - Croydon

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I ordered online and collected in…

I ordered online and collected in store. The process was really easy and the communication excellent.
The team in the shop were brilliant too - informative and answered questions.

9 March 2026
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Reply from Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Had no issues

Had no issues, purchase and delivery great my local branch very freindly and dont hassle you. HIGHLY RECCOMENDED.

1 March 2026
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Dominic went out of his way to ensure…

Dominic went out of his way to ensure my order was delivered promptly
Service in Croydon shop was excellent -knowledgeable without being geeky

6 March 2026
Unprompted review
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Reply from Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Simple. Why wouldn't you

Richer sounds always give great advice. Price match so why go anywhere else.
Aftercare is always brilliant..

27 February 2026
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Reply from Richer Sounds - Croydon

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very pleasant people on the phone

Very pleasant people on the phone, was delivered next day and was packed well and worked well.Definitely use them again

2 December 2025
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Reply from Richer Sounds - Croydon

Thank you for your wonderful feedback

Rated 5 out of 5 stars

The perfect blend of high tech products…

The perfect blend of high tech products with human support. After sales support was incredible. One of the best businesses Ive come across. Go for the home theatre! You won't regret it.

24 November 2025
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Reply from Richer Sounds - Croydon

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly, non-pressurised, sales assistance.

17 February 2026
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Always great service from the Croydon…

Always great service from the Croydon team. Plus an added bonus of a large refund on my faulty TV under the Richer Sounds 6 year guarantee.
I had already purchased my new TV and the refund was handled, without a fuss, over the phone.
I always recommend Richer Sounds to friends and colleagues.

15 February 2026
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

first class service as always i would…

first class service as always i would not think about going anywhere else for my hifi needs

13 February 2026
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Reply from Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I bought a portable cassette player 3…

I bought a portable cassette player 3 months ago. Devloped a structural issue which meant I couldn't play cassettes on it. Took it back to Richer Sounds in South Croydon & they changed it immediately.
I'm really impressed with the level of customer service they offer

11 February 2026
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Perfection

Wonderful &so easy to deal with.

9 February 2026
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Reply from Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Wonderful!

Approachable, friendly, confident and extremely knowledgeable staff. Speedy delivery of items not in stock and follow up phone call to confirm delivery at store.
Very happy to dispose of old items including a monster CRT TV!

7 February 2026
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Reply from Richer Sounds - Croydon

Thank you for your wonderful feedback

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