I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... See more
Company replied
Excellent experience. Beat the best price I could find, with a long guarantee. Delivery wasn't in the time slot stated bit all ok in the end.
Company replied
I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.
Company replied
The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
109 South End, CR0 1BG, Croydon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was quite pleased with my purchase from Richer sounds for the first time. I can’t think of another company that carries high-quality sound and technology like this.
The Team of staff are super super helpful and thanks again to the sales manager who helped me out choosing The right brand. so I thank him for that. And you will see me soon again.

Reply from Richer Sounds - Croydon
Found what I wanted on your web site and bought in store, usual helpful service.

Reply from Richer Sounds - Croydon
RicherSounds. Offers honest and good advice. I have used them for my Hi-Fi and Home Cinema needs for almost 40 years. They don't push any equipment but listen to your requirements and suggest solutions. My mobility is restricted now so I can't really visit their shops easily so I depend on trust. Don't go to the normal box pushers, use people that have good training and experience. You won't regret it.

Reply from Richer Sounds - Croydon
Knowledgeable staff but additional offered wall fitting service was a huge let down which ruined the experience ie Waited over a week and then told another two weeks with no response to a simple enquiry. Disappointing that Richer Sounds uses someone with not their high standards of customer service

Reply from Richer Sounds - Croydon
Shopping with Richer Sounds is a real pleasure. Only advice asked for is given, there’s never pressure to purchase and all the staff are so accommodating with getting you the best deal.
Thank you Croydon, I got a great deal on my big TV.
As always, good advice and service provided by Richer Sounds. Happy with the television and guarantee provided.
Great guys. Whole of stuff know what they do. Highest customer service!!!! 1000 percent recommend 😁😁😁

Reply from Richer Sounds - Croydon
everyone has been very helpful, friendly and patience. definitely recommend!

Reply from Richer Sounds - Croydon

Reply from Richer Sounds - Croydon
Paul was very helpful when buying a DVD player/recorder and sent an email with a link to the manual. Didn't need it in the end as it actually came with a paper manual but good of him to do that. Kept informed by Richer sounds when it would be arriving and got it the following day. We will be shopping with Richer Sounds again.
I made a genuine mistake and bought the wrong TV stand for the wall and was very happy that the item was taken back, without any fuss

Reply from Richer Sounds - Croydon
Dealt with Paul in Croydon store
Amazing knowledge and sound advice
Came through with a brilliant deal and will be back next year to purchase additional TV

Reply from Richer Sounds - Croydon
Dominic extremely helpful and knowledgeable. A credit to Richer Sounds.

Reply from Richer Sounds - Croydon
We visited the branch in South Croydon and met Kieran. We were looking for a record player for our daughter’s 16th birthday. Kieran could not have been more helpful & accommodating. He went above and beyond to meet our needs.
My daughter is soo happy with the purchase. Thanks a million again to Kieran he is a credit to the company!

Reply from Richer Sounds - Croydon
I called to ask if it was available for collection today. They confirmed that it was, so I collected it the same day.

Reply from Richer Sounds - Croydon
Knowledgeable and friendly staff with a reasonable price.

Reply from Richer Sounds - Croydon
Brilliant Service from very knowledgeable and helpful staff
Richer Sounds have never let me down! The team at the South Croydon store are always helpful, friendly, and knowledgeable.
Was able to call to check stock levels. Paul was able to put an order in specifically for the item I needed, while also providing some solid advice at the same time.
I went in to collect it and that was also handled brilliantly by the guys in store.
I've used Richer Sounds, and this branch specifically, loads of times, and that trend isn't about to change.
Trust and honest on time

Reply from Richer Sounds - Croydon
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.