Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
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The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit... See more
Company replied
I initially emailed the Exeter store asking about the item and I got a very quick reply from Steve confirming the item was in stock and could be delivered the following day. After a short exchange I... See more
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Helpful, informative and professional advice from the member of staff who served us. Willing to answer all our (sometimes naive) questions. Made our decision of which tv to purchase easy.
Company replied
Company details
- #6 of 39 best companies in Hi-fi shop
- #11 of 192 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom
- 0333 900 0061
4.9
Excellent
3k reviews
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Great service from people that know…
Great service from people that know what their talking about. Would'nt buy anywhere else. Thsnk you.
14 December 2025
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Went to the shop got help from…
Went to the shop got help from assistant i think he was the manager,he was a great help and very informative,took time to answer any questions we had and alround great service.
31 January 2026
Reply from Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
Excellent customer service
Excellent customer service we had to order our speakers that was on a Saturday and by Tuesday we had received them
31 January 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant customer service
The staff had everything set up for my projector demo when I arrived and couldn’t have done more to make it better. Helpful, considerate, knowledgeable and friendly.
31 January 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
An Excellent customer service
An Excellent customer service. No problems with anything from a phone call to sorting out problem. Will definitely recommend.
29 January 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Easy to deal with and great value
30 January 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Best store for anything audio/visual
Helpful, professional and overall a great service
29 January 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Contacted via telephone. Order placed, completed via email / online. Goods arrived two days later. Can't fault that.
29 January 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Helpful staff, plenty of choice
Such helpful, knowledgeable staff, patiently went through all the options and went out of their way to make sure I had the best option for me.
Headphones have been a great success, good sound quality, easy to use, comfortable to wear
26 January 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Top Service
Helpful staff, quick and efficient. Product in stock, delivered next day. Top level and pain free service to all at Richer Sounds plus their e-fulfilment team.
28 January 2026
Reply from Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Good staff friendly and knowledgeable
28 January 2026
Reply from Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly, professional service
Quick to recognise what I needed and very helpful in guiding me through all the issues.
Setting up was also very customer friendly. I am delighted with the new system.
The whole experience was excellent - would recommend highly.
27 January 2026
Reply from Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Brilliant no nonsense service from…
Brilliant no nonsense service from Steve. Great advice, deals, delivery and efficient buying process. No complaints at all.
22 January 2026
Reply from Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Richer Sounds staff were five star …
Richer Sounds staff were five star Delivery staff three star.
21 January 2026
Reply from Richer Sounds - Exeter
Thanks for the feedback although I was of course sorry to read the delivery experience was below par and will of course review with the 3rd party courier we use. If you would like to discuss anything that happened further do get in touch via the below..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Totally understand what I needed and…
Totally understand what I needed and excellent customer service.
26 January 2026
Recently ordered a pair of Dali Opticon…
Recently ordered a pair of Dali Opticon 6 speakers from the Exeter branch via email with an employee called Nick. He was extremely helpful and dealt with the purchase perfectly informing me when they were in stock ready for me to collect as that was my preferred method. Love the speakers very much. Thanks Exeter/Richer Sounds.
20 January 2026
Unprompted review
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Brilliant Service.
Friendly, knowledgeable staff who offered us a wide range of buying options and explained things clearly. My wife and I will certainly shop there again.
22 January 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Great service, great TV.
Great help and advice from the staff at Richer Sounds Exeter, as always.
The delivery of our Hisense mini led tv was organised and arrived within a few days, delivered by helpful van driver.
We haven't had the TV long so there is much to investigate.
The picture is sharp, colourful and bright. We do run it through an existing sound system. There are loads of 'apps' and Freely although new to us appears easy to navigate.
Thanks again to Richer Sounds Exeter.
21 January 2026
Reply from Richer Sounds - Exeter
Thank you for your wonderful feedback
Excellent service
Friendly, informative assistance and advice received over the telephone by Paul pre-order, followed by the ease of ordering. TV was promptly delivered and set up was 'a doddle' - even for an 84-year-old !
Follow-up advice and attention to customer queries was also received promptly delivering a pleasing experience throughout.
21 January 2026
Reply from Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
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