Richer Sounds - Kingston Reviews 

1,575
TrustScore 5 out of 5

4.9

72A Richmond Road, KT2 5EL Kingston, GB


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Rated 5 out of 5 stars

I made an in store purchase of a 32inch TV. The sales person was very helpful in explaining my options and which made my decision quite easy. I also collected the TV in store. I was kept up to date... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... See more

Company replied

Rated 5 out of 5 stars

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... See more

Company replied

Rated 5 out of 5 stars

I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of m... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 72A Richmond Road, KT2 5EL, Kingston, United Kingdom

  • 0333 900 0040

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,575)

23,849 reviews in the last 12 months

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Rated 4 out of 5 stars

Great experience as usual

Great experience as usual. However, I ordered and paid by phone believing that the item would be delivered to my local store for collection - the guy said he'd phone me when it had arrived - but instead it came straight to me. Fortunately I was available to receive it. So no cigar this time!

7 November 2025
Rated 5 out of 5 stars

Good advises.

Great service from the team at the Kingston store

28 March 2025
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Reply from Richer Sounds - Kingston

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Bought a Panasonic tb-65w60aey and…

Bought a Panasonic tb-65w60aey and being completely honest, one of the best experiences I've had so far. Amazing company. You cannot beat their prices. If you think you can, give them a call and they will reduce the prices even further.

3 November 2025
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Reply from Richer Sounds - Kingston

Thank you for your wonderful feedback

Rated 5 out of 5 stars

A great experience

I made an easy online order and collected in store. Excellent products with excellent descriptions to inform my choices. Competitive prices. Really helpful staff in store. I wouldn’t buy from anywhere else.

4 August 2025
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Reply from Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

Carl who I dealt with over the phone…

Carl who I dealt with over the phone was very helpful. He chose to listen as well as advise,he suggested some things I took on board but was also empathetic to what my needs were. All goods arrived promptly and in good condition. One small point I needed speaker wire to complete my connections and it would have been useful to have this supplied. However my overall reaction to your service and goods received was a very positive one. Thanks to Carl for your help. Steve

28 October 2025
Rated 5 out of 5 stars

Myles in Kingston went above and beyond in order to help me buy a TV

I am not tec savvy and needed a new TV Richer Sounds was my first port of call in Kingston, Surrey and I was served by the lovely Myles who had the patience of a saint. He was humorous, knowledgeable, patient and even offered some one to come and set the TV and wall bracket up for me, just what I wanted and needed. I will always go there for their sound advise.

29 October 2025
Unprompted review
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Reply from Richer Sounds - Kingston

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent store!

I found the best prices on the market on a oled tv and on the top of it I got a free soundbar! It feels great to have a store to visit and staff to talk to, it makes the whole experience much more comfortable in so many ways.

20 October 2025
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Reply from Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Really helpful and Knowledgeable staff

Really helpful and Knowledgeable staff, good range of product at reasonable prices and they went above and beyond to ensure my needs were met.

6 October 2025
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Reply from Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service and products

Great service and products. Staff were extremely helpful and friendly. I was really impressed with their superior expert knowledge of products and sales.

15 October 2025
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Reply from Richer Sounds - Kingston

Thank you for your 5 star review!

Rated 5 out of 5 stars

In depth knowledge

Great experience, they had exactly the cable I needed, did NOT try to sell me an expensive alternative I didn't need and were able to solve another problem I had regarding certain televisions. I was actually amazed at the knowledge of the sales person!

9 October 2025
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Reply from Richer Sounds - Kingston

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Highly recommend!

I always buy my TV’s from Richer Sounds. They are always so helpful, competitive prices and fast delivery. Highly recommend!

3 October 2025
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Reply from Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Skilled AV Solutions

Liam was brilliant. He arrived on time with everything needed to do the job and worked with skill and precision to install a complete new TV & sound system which has worked perfectly. He is knowledgeable and advised perfectly and left everything tidy when he finished. 10/10 thank you Richer sounds and AV solutions.

21 February 2025
Unprompted review
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Reply from Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Smooth process from ordering online to picking up in-store

Just went online to check Richer Sounds price against a TV I was about to buy from my local Costco store. I was amazed to find it more than £100 cheaper AND came with a free soundbar and sub-woofer. I was able to pick up the TV within 2 days of placing the order.The store called to say they had it and it was ready to pick up immediately. Great experience from start to finish and will always check out RS first in the future

6 October 2025
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Reply from Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

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