Richer Sounds - Leeds Reviews 3,238

Ahmed from Richer Sounds Leeds gave me excellent advice on buying a top tv. I bought the LG OLED C5 55 tv and it’s the best tv I have bought. The picture quality and sound is fantastic and out of this world. Thank you Ahmed and to the Leeds branch for their brilliant advice and service.

Great customer service and will price match

I bought two Sonos Era 100 SL speakers from Richer Sounds, ordered online for collection in store. The price was the lowest I'd found, a good 15% less than the nearest competitor. Ordering was straightforward, communications good, and the speakers were ready for me when I went to pick them up. The guys in the shop in Leeds were friendly and efficient. Would recommend, would buy again.

Rik helped my mum find the TV she needed, and she was really impressed with the service. Unfortunately, there was a problem with the product and although it was not really Richer Sounds' fault, they took responsibility and went above and beyond to sort it out. Top class customer service and I am very happy to recommend Rik and the team there!

As usual richer sounds does it all with excellence !!

Fast delivery too

Product in perfect condition and completely happy with Richer sounds thank-you!!

Every time I pop into Richer Sounds it's more like having a geek out chat with a friend. They are always looking to get you the best deal they can.

Richer sounds sorted us out with a smart TV. Competitive price . Friendly staff and good delivery . Will be back in the future .

Fantastic customer service from beginning to end.

Rik was a great help, especially with the arrangement of the demos & listening to my needs, as a consumer.

Once I had decided on the equipment, he was more than helpful in sourcing the items & ensuring I got the best deal.

I'd also like to say thank you to Ahmed - even though he does not work at that store, he's help on collection made the experience of purchasing even better.

Both are a credit to the Richer Sounds team.

Not purchased anything from Richer Sounds in a long long time but what a fantastic experience.

Massive range of products at great prices and the staff were friendly, helpful and items where delivered the very next day as promised what more can I say.

10 out of 10 from start to finish

Richer sounds have always been my preferred retailer for anything audio/visual.
I've been a customer for over 30 years,in time purchasing from Sheffield,Leeds,York and Kingston.
The staff in every shop have been exceptional.
One of the main things I like is the honesty of the staff.
At times I've felt like treating myself to a new "gadget" only to be told I'd be wasting my money on trying to improve on whatever item I wanted to replace.
To some companies that would be a lost sale,to me and I'm sure many others ,it's this knowledge of the staff that makes me return again and again.

No actual problem with staff at Leeds store, just the time it took for the system and speaker stands to arrive. Also the Cambridge Audio Amp CXA81 MK2 was faulty. No sound from B speakers.
The guy who came to set it up Jeff had no clue with Apple iPhone to connect to Cambridge Audio CXN100.
He wanted the full £80 but left with it not working properly and said I should go to Apple Store to find out why, because it is a known problem with Cambridge Audio connectivity.
He also said he would be in touch with the store to get me a replacement amplifier. This took about 2wks, then when he said he was coming, he didn’t twice.
There seemed to be bad communication between him and store and after me spending nearly £3000 it was very disappointing.
It was almost a month before I began to enjoy my system which I am very pleased with eventually.

I did a last minute click and collect order and was panicking it wouldn’t come in time. I called the store and they couldn’t be more helpful. Great service as always!!

Richer Sounds is an employee owned business. We were looking to replace our TV which we had bought back in 2011. The team gave us great advice and arranged for installation of our new TV with a local installer. The Leeds team and their installers were just magnificent.

Bought a Sony tv from them 2 years ago, broke down called sorry as they covered 1st 5 years of warranty because I wasn’t registered they wouldn’t repair it, richer sound went above and beyond and they took on the responsibility to repair the tv, they sent out an technician who said they can’t repair it,so they sent out a voucher for a new tv. Can’t thank them enough, absolutely brilliant service. I’ve been buying items from them for many years and they been spot on.

Anthony gave us a great deal on an LG G6 55" and sound bar, and delivered it the next day. We've bought our last 4 TVs from Richer Sounds; always a great price and great service.

Excellent from start to finish rapid well packed delivery would recommend

Excellent service and technical knowledge from Harry in the Leeds branch, he is a credit to you and provided excellent customer service to the extent of helpfully carry our new TV to our car.

I went in to buy some passive speakers. Mikey was very friendly, attentive and was happy to take time with me listening to different models. The staff were patient, cheerful and also very helpful with other bits and pieces we were looking for.

Richer Sounds Leeds is simply the best, Micky and the whole team are first rate….