Richer Sounds - Leeds Reviews 

3,296
TrustScore 5 out of 5

4.9

74 New Briggate, LS1 6NU Leeds, GB


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Rated 5 out of 5 stars

A fast and smooth transasction.. Upon collecting I got a whole lot of insights from the staff into another project Im working on too (Surround system).. Richer Sounds is like the gift that keeps on gi... See more

Company replied

Rated 5 out of 5 stars

I went to Richer Sounds because of previous purchases and because of the company set up. I wanted to replace a faulty amplifier but little knowledge of what would be suitable. Derek was very helpful... See more

Company replied

Rated 5 out of 5 stars

Bought the Fosi X5 phono preamp from the Leeds branch. The staff are great, friendly and helpful and I am very pleased with my purchase which was cheaper than Amazon. The Fosi X5 preamp is very well m... See more

Company replied

Rated 5 out of 5 stars

As always, the customer service at Richer Sounds was excellent. The staff were knowledgeable and so were able to give brilliant advice. And when I had an issue, they were helpful to get it res... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,296)

24,895 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant, as always!

As always, the customer service at Richer Sounds was excellent.

The staff were knowledgeable and so were able to give brilliant advice.

And when I had an issue, they were helpful to get it resolved quickly and easily.

26 June 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I went to Richer Sounds because of previous experience

I went to Richer Sounds because of previous purchases and because of the company set up. I wanted to replace a faulty amplifier but little knowledge of what would be suitable. Derek was very helpful to get us to a decision. There was no pressure to buy. I was emailed a quote and made a decision a few days later to order by phone.
The delivery was fairly quick and the amp/tuner is installed. still sorting out all the functions

21 July 2026
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Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Bought the Fosi X5 phono preamp from…

Bought the Fosi X5 phono preamp from the Leeds branch. The staff are great, friendly and helpful and I am very pleased with my purchase which was cheaper than Amazon. The Fosi X5 preamp is very well made and has enhanced the quality of my vinyl collection compared to the built in preamp of my turntable. Would certainly recommend Richer Sounds and Fosi Audio.

20 July 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I have used RS a few times now.

I have used RS a few times now.. The service is brilliant.. Never an issues. Great staff and no doubt I will be using them again in the future.. 5*...

20 July 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

A fast and rewarding transasction.

A fast and smooth transasction.. Upon collecting I got a whole lot of insights from the staff into another project Im working on too (Surround system).. Richer Sounds is like the gift that keeps on giving (no I´m not being paid hehe).. 5* service!

14 July 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Expert

Expert , friendly advice from the installers
Brilliant help from the advisors in the Leeds store

14 July 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish! From submitting a price match enquiry online, placing the order with a great store assistant who made it feel pleasant and effortless, to the helpful and friendly delivery drivers. Would highly recommend and will return for future goods.

16 July 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

The sales assistant Gavin was most…

The sales assistant Gavin was most helpful He knew what he was talking about . Overall a pleasant experience

14 July 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

As always the staff are super helpful…

As always the staff are super helpful and knowledgeable about the products they sell. This really helps making the right decision about what equipment suits your requirements. Five star plus rating.

14 July 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great Service

Great Service, quick delivery, excellent products.
Very helpful staff.

14 July 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I wouldn't buy a TV from anyone other than Richer Sounds

Spoke to Harry at the Leeds store on Friday. Very friendly and helpful. I was ordering a new Sony TV for a friend. The process was quick and easy and delivery was arranged for the beginning of the week. I received an email confirmation of the order once the process was complete. TV was delivered on Monday and communication up to the point of delivery was excellent. I've been using Richer Sounds for many years and I have always recommended them to others. The staff are always friendly, helpful and knowledgeable and the service is first class. The prices are always good and invariably the products come with a 6 year guarantee. A definite 5 ⭐️⭐️⭐️⭐️⭐️ from me.

17 July 2026
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Reply from Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, above and beyond, excellent product knowledge. Very happy with my purchase. Thank you

9 July 2026
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Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

All good and as promised

All good and as promised
Thanks to all

12 July 2026
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Reply from Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Stylus Problem

I had a problem with a stylus purchase. The team at Leeds gave me great information to try and solve the problem. After much trying we agreed on a different stylus. They were excellent in exchanging the stylus and upgrading to a new AT 95 VML which I can say is working fantastic.
The team are always great and listen and make you feel valued.
Well done 👏
Would highly recommend them for any purchase.

9 July 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I have been a customer with this…

I have been a customer with this company now for quite a few years and they are very helpful and knowledgeable about the products they sell. So all good .Thank you.

27 June 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Splendid all round service at the best price and 6 years warranty.

LG 55inch latest model arrived before we expected it really as it was on pre order. Best price from any outlet, £70 less actually with a 6 year warranty & not 5 as many others offer.

Unfortunately when we switched in the tv there was a crack in the screen. Rang Richer Sounds & explained. Upon further inspection of the box there was slight crush damage to top left hand of box which matched where crack was. Sent a couple of photos & explained after speaking to the Leeds Store and an appointment was immediately made to deliver a new replacement and collect the damaged one on the 2 days later.

All went well, new tv is an excellent picture & easy to set up sound preferences.

Highly recommend the service from Richer Sounds so far. Many thanks

4 July 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

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