Richer Sounds - Reigate Reviews 1,484

TrustScore 5 out of 5

4.9

51 Bell Street, RH2 7AQ Reigate, GB


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Rated 5 out of 5 stars

I have bought my last TVs and sound bases etc from Richer Sounds, for value for money, and the excellent service. It was my father's time to renew his TV, so drive straight to our nearest store. He w... See more

Company replied

Rated 5 out of 5 stars

As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general,... See more

Company replied

Rated 5 out of 5 stars

The Reigate team are brilliant. Always really helpful, friendly and keen to get you the best price and the best experience. Will always go back to them first any time I need some new tech. Thank you.

Company replied

Rated 5 out of 5 stars

Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend the... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Rated 5 out of 5 stars

Brilliantly helpful Reigate team

The Reigate team are brilliant. Always really helpful, friendly and keen to get you the best price and the best experience. Will always go back to them first any time I need some new tech. Thank you.

19 May 2026
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Reply from Richer Sounds - Reigate

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars

I liked the quick response from Reigate…

I liked the quick response from Reigate to my online query and they offered a decent deal, although I would have liked more information on the alternative turntable (Majority auto) but this didnt seem one the man either knew about or was wanting to offer. Quick delivery was good as it was a birthday present for our son to put in his bedroom. Not tested yet but only disappointment the FOSI BT20A PRO does not come with the copper volume knob with which it is shown in RS online catalogue. To me albeit just cosmetic is a signature look of this amp and drew me to look at it in first place. I was led to believe from online comments you were given both colours in box. Looks a bit dull without that snap of colour.

17 May 2026
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Reply from Richer Sounds - Reigate

Thanks for taking the time to leave us your feedback, although I'm really sorry about the unique volume pot we show online. We're currently looking into this with the supplier and have temporarily changed the picture on the website to reflect the stock we have.

In the meantime I've ordered a spare in the orange finish and will send it to you directly, I've also left you a message to that effect. Of course if I can be of any more help in the meantime please contact me via phone or the below address..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

I have bought my last TVs and sound…

I have bought my last TVs and sound bases etc from Richer Sounds, for value for money, and the excellent service.
It was my father's time to renew his TV, so drive straight to our nearest store. He was also very impressed with the knowledge and service of the staff, and bought one on the spot.

18 May 2026
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Reply from Richer Sounds - Reigate

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Helpful staff

Helpful staff, product not in store , sent the next day
Overall excellent

18 May 2026
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great knowledgeable staff

Great knowledgeable staff. Overall an excellent experience

16 May 2026
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Reply from Richer Sounds - Reigate

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Great price.

15 May 2026
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Reply from Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I contacted a number of stores trying to locate some speakers and everyone I spoke to was really helpful.

8 May 2026
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Reply from Richer Sounds - Reigate

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Helpful and friendly

Helpful and friendly

11 May 2026
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Reply from Richer Sounds - Reigate

Thanks for taking the time to leave your review, it’s great to read your comments.

We’re always aiming for a full 5‑star experience, so if there’s anything we could have done to make your visit even better, we’d really value your feedback...

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 3 out of 5 stars

Everyone was incredible helpful and…

Everyone was incredible helpful and friendly as we were a bit needy when setting up the audio system at home

9 May 2026
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Reply from Richer Sounds - Reigate

Thanks for taking the time to leave your review. It’s great to hear the team were helpful and friendly while getting your system up and running and apologies for the hassle caused by the set up issues.

If anything didn’t quite meet expectations overall, we’d be keen to understand more and ideally obtain a higher review score next time, so please feel free to get in touch using the details below if you're happy to..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

I always turn to Richer Sounds for a quality and competitive service

As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general, to pass on technical information and keen to demonstrate the new demo room installation. The projector I purchased was very competitively priced and the six year warranty a real bonus which makes me come back time after time.

6 May 2026
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review!

Rated 5 out of 5 stars

It was easy to order with helpful staff…

It was easy to order with helpful staff and the delivery team were excellent.

7 May 2026
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Reply from Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Knowledgeable and helpful

The guys in Reigate are always extremely knowledgeable and helpful. The price is always very competitive too.

30 April 2026
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Reply from Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his selection for several minutes, proved correct and very helpful. I found the experience very reassuring, and the product recommended has proved ideal. I would certainly shop with you again. Roy

29 April 2026
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Reply from Richer Sounds - Reigate

Thank you for taking the time such a great review and for the very kind comments about Mark, I'm so pleased to read that he was able to reassuringly help recommend what has turned out to be the right product for your specific needs, and will of course pass your feedback to him directly.

I did note that the review score was a one star and judging by the positive nature of your comments felt this may be an accidental oversight. Of course if there are aspects of the service you feel we could improve, I would be most keen to hear more, and you can contact me via the below address should you need to..

seniorcomplaintsteam@richersounds.com

Many thanks for your custom.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Easily ordered on-line

Easily ordered on-line, informed when it would be delivered to shop and then informed when ready to pick up.

27 April 2026
Richer Sounds - Reigate logo

Reply from Richer Sounds - Reigate

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service from Adrian who quickly…

Great service from Adrian who quickly identified the best turntable for me. Great price too.

25 April 2026
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Reply from Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Super helpful team

Super helpful team. Great advice to help me to choose the right TV and mount - thank you Adrian particularly. And excellent super-professional installation by Darren. Very happy. Great service. Great prices.

22 April 2026
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Reply from Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good advice from John

Good advice from John, the excellent installation service from Darren

18 April 2026
Richer Sounds - Reigate logo

Reply from Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great Team at Reigate…

The entire team at Reigate Richer Sounds are amazing. Ian the manager was very patient and helpful in specking out my system. Richard was then brilliant when it came to making the sale. Ollie helped with all the loading when the equipment arrived and Paul did a great job with the cabling. I had a problem with one of the items and Paul sorted it all out and got me a replacement the next day. All in all, great all round service, including the support needed with a problem. I couldn’t recommend them more!!!
(Also gave me the best recommendation for a local sausage role - thank you my friend)

9 April 2026
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Reply from Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

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