Believe the 1 star reviews. Gave notice and received an email saying if we didn't pay the invoice within 14 days it would be sent to debt collectors. At this point we hadn't been sent the invo... See more
Company replied
Location
Switch locationRibbleton Lane | Unit H, Guild Trade Centre, PR1 5DP Preston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
John and his team at Safestore Preston are amazing, they were so committed to helping me and my family find the best deal around and kept in touch over months to ensure our moving process was as smoot... See more
Company replied
I gave two weeks' notice to leave my storage unit and I was quoted a final figure well in excess of two weeks' charges to leave. I queried this and never received a formal response. Now they'r... See more
Company replied
I will not gaslight the review below me however the units are very affordable and I feel at ease leaving my belongings here. The staff are super helpful, especially Jodie who I trust with my life. Th... See more
Company replied
Company details
- #17 of 28 best companies in Self storage facility
- #33 of 55 best companies in Storage facility
- #7 of 20 best companies in Warehouse
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
Ribbleton Lane | Unit H, Guild Trade Centre, PR1 5DP, Preston, United Kingdom
- 01772 701716
3.1
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Believe the 1 star reviews
Believe the 1 star reviews. Gave notice and received an email saying if we didn't pay the invoice within 14 days it would be sent to debt collectors. At this point we hadn't been sent the invoice and we had a direct debit set up. Next day received the invoice saying it had to be paid by the 15.07 and then said they would take the direct debit on the 16.07 or later. Paid by bank transfer, to avoid them trying to add on any late fees.
Will not be using this company again.
Edit after reply.
They have not read the review and come back a stock reply.
The issue was the threatening email regarding debt collectors before you had sent us the invoice for the final payment and the invoice stating it had to be paid before the date of when you would take the direct debit.
13 July 2026
Unprompted review
Reply from Safestore - Preston
HI Faris, we have received your feedback. Our records show that the notice to vacate was provided on the day of leaving. As set out in our storage agreement, 14 days notice is required in advance of vacating, and where this is received after the required notice period, a further billing period becomes payable. If customers have any questions about their final invoice or payment options, our teams are always happy to explain the process and help ensure everything is clear.
Great facility, Amazing staff
John and his team at Safestore Preston are amazing, they were so committed to helping me and my family find the best deal around and kept in touch over months to ensure our moving process was as smooth as possible. Very welcoming and polite, I got to come down and see the facility beforehand, check out some spaces before deciding, they make time to ensure you are fully informed and satisfied with the services available, there are no hidden cost, charges, hikes...etc very transparent with everything, which we appreciated greatly. The location is easy to find, accessible for everyone and the facility is very clean and safe. I would highly recommend.
24 October 2025
Unprompted review
Reply from Safestore - Preston
Hi Ikra, we're happy to hear that John and the team were very helpful with you and your family. We appreciate that you found our services transparent and the facility clean and safe. Thank you for recommending us to others! Best wishes.
Safe Store is certified SAFE 👊
I will not gaslight the review below me however the units are very affordable and I feel at ease leaving my belongings here. The staff are super helpful, especially Jodie who I trust with my life. Thank you Safe store
5 December 2024
Unprompted review
Reply from Safestore - Preston
Hi there Laura, glad to hear Jodie was able to help with your storage needs. We really do pride ourselves on giving excellent customer service and we appreciate your feedback.
I gave two weeks' notice to leave my…
I gave two weeks' notice to leave my storage unit and I was quoted a final figure well in excess of two weeks' charges to leave. I queried this and never received a formal response. Now they're chasing me for an incorrect invoice!
I demand that someone look into this!
EDIT: I have still not received a final response or an invoice and the statement of account is as clear as lead. What have you actually done about this?
EDIT #2: Safestore have provided no formal response in writing. Instead, I had a frustrating and rather fruitless phone call with Jay Gosling in which no apology was offered, no meaningful offer made and, to date, a final invoice has yet to appear.
Appalling customer service!
18 October 2024
Unprompted review
Reply from Safestore - Preston
Hi Stuart, we have received your feedback which has been passed to the store team. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.