Scan Computers Reviews 

I bought a custom build in September and the whole team did amazing. I feel like each person, no matter how much they did, went above and beyond.

From my memory, Callum was the first person I spoke to, about configurator issues and availability of items the first time I tried to use the configurator. When I decided to go through with it and Rafay had put together the pro forma with the RAM swap, Callum was the one trying to arrange the payment. Unfortunately PayPal approved me for a lower limit than I expected, and then the credit wouldn't let the payment go through at all. Callum and Rafay both put up with my disappointment, and even though they couldn't do much, they still made me feel like if I came back I'd be okay to buy the PC.

After so many failed payment attempts I came back and spoke to Rafay. He scrapped the old pro forma, drafted a new one with all my changes and kept me updated on stock. Since PayPal clearly wasn't going to work, Callum sorted out Novuna finance instead, and we finally got the payments through. I also needed a DP cable, and Rafay didn't want to add it to the financed order and make it convoluted, so he walked me through paying for it separately over the phone. Even though it was stressful, by the end they shared, to an extent, the joy I felt buying it.

While I waited for the PC, Josh kept me updated on what was going on. When there was an issue with the GPU and the build got delayed, I was told straight away, and offered alternatives when I physically couldn't receive the packages. The whole team was very responsive to all my last minute changes, and I appreciate everyone's patience, because it was probably a hassle dealing with me. I'm just a very specific person.

Thank you to Greg as well, who passed my questions on to the right people when I needed it.

Rafay just happened to be the one who got me in the customer lottery, so he ended up doing the most, but I'm sure every one of them does the same for whoever they get. Callum, Rafay, Josh and Greg, thank you all, you're doing a great job.

Great customer service, really happy with the build of my machine and the staff have always been super helpful when ive hit an issue. The delivery company DPD are another matter entirely...

I was able to find everything that I wanted. I was even able to pre order a case that I could not find anywhere else.
The site was easy to navigate.
Suprised to find that there is no free delivery unless you pick up. This was actually ok in the end as there was a large array of delivery options from very speedy next day as well as various pick up location options.

Simplicity

Efficient quick order process. Not received yet but usually fine. Will use again.

hi scan computers are so good and helpfull i have been buying things like my rtx 3090ti graphics card and they allways deliver safully/thankyou

I came back after 10 years, to find the whole purchase experience just as smooth and easy.

Website excellent and easy to use, check-out fast and painless. Phone service not so good; got put on hold waiting to ask about a pre-order item for nearly five minutes and eventually gave up. I've used scan many times in the past, and their prices and good and delivery excellent.

Ordered 2 Seagate 12Tb SAS HDD. Registered them with Seagate for warranty no problems there. Fitted one, worked fine, the other would not come "ready". Made a warranty claim with Seagate who would not honour as the drive was part of a batch sold to an OEM integrator, and that I would have to take it up with them. Scan issued a RMA then stated there were dents in the drive casing once they inspected it.
They seem to be selling B grade goods. I'll take this up with my card provider for reimbursement.
AVOID THESE SCAMMERS!!!

I purchased a cloud server for a week and couldn't figure out how to access the rented hardware. When I contacted support, it turned out they were using manual deployment and that it would happen tomorrow, even though the workday had ended half an hour earlier.
This didn't work for me and I asked for a refund. They didn't refuse, but they also didn't agree, simply brushing me off by saying they'd contact me tomorrow. I countered by saying, "I can't wait until tomorrow. I need the cloud now, and I'm renting it elsewhere, so I'm asking for a refund." After that, they brushed me off again.
I understand that the workday is over, but I think it should be written in big red letters that deployment is manual and only during work hours, otherwise people like me end up in trouble.

upd
problem sloved

As always Scan pricing is competative and the range of products is extensive. A+ for that. However this is first time I have boiught anything in a while and the checkoput process was painfull. It kept getting stuck and I had to re-enter the details multiple times before it finally worked. Come on Scan you can do better i know you can.

I really dislike that when clicking on Braintree to forward payment, there is a very long wait where the screen does not show progress. It can't be too hard to provide a moving symbol to show that something is happening. Everything else seems fine.

Great service. Found the website very easy and simplistic to browse and order.
Delivery speed was impressive and clear communication throughout the delivery process.
Really nice and refreshing to find a company that genuinely puts its customers first. Thankyou.

Kept informed all the way

Nvidia Shield remote control impossible to get even off Nvidia themselves. Came across SCAN ordered and delivered overnight works perfectly, amazing price. Amazing Company.

Always had a good experience ordering or returning with Scan over the years.

Easy online

Always great.
Used scan for over 20 years and never had a problem. Website UI is functionally perfect, products always have all the information you need, prices are competitive.

Got a nice new keyboard at a nice price, delivered the next day.
I have been a Scan customer for a few years now, and I have always been happy with the service.
Even when things go wrong, like they sometimes do, they're quick to act, which I'm glad to say is not often.

very great experience brink process and super easy to use.