Shape8 Reviews 

66
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the digital platform extremely easy to navigate, deeply appreciating the smooth ordering process, helpful guidance, and overall positive user experience. Many people proudly mention that their required medical products arrive quickly and the professional team consistently provides wonderful assistance throughout their wellness journey. Some reviewers were not happy with significantly delayed orders, missing delivery items, and a very frustrating lack of communication from the support staff. A few customers also noted severe difficulties securing prompt refunds and successfully reaching company representatives by phone when urgent problems unexpectedly occurred.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, highlighting a sharp divide in user... See more

Product

Clients share ambiguous opinions on product, reflecting a mix of satisfaction and severe frustration. Many... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a wide split in satisfaction levels.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a wide range of differing opinions.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall fantastic, simple, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Not the best ordered in good time needed it for Saturday they said there was a delay in supply, did offer 20 per cent but I think you get this most times anyway. Had to go 3 days without injection... See more

Company replied

Rated 5 out of 5 stars

Best collagen! I have seen the effects on my hair and joints. No taste, no smell I always dissolve in morning drinks. Clean packaging, professional and clear instructions on dosage.

Rated 5 out of 5 stars

If I could give more than 5 stars I would! Shape8 have really helped me achieve my dream weight and made it so simple to achieve this. The website is easy to navigate, everything is clearly explain... See more

Company replied

Rated 5 out of 5 stars

I ordered Mounjaro from Shape8 and subsequently came across lots of negative reviews which worried me. I contacted them and they reassured me all was fine so I proceeded. Anyway, I did not need to wor... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(66)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

For those who want to have strong nails…

For those who want to have strong nails and hair and clear skin, then this is definitely for you. I changed my brand to a more cost effective one but delivery was slow it needs to improve. Thank you

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I've enjoyed my first month at shape8…

I've enjoyed my first month at shape8 weight lose medication. Coach helped me with obstacles of real life while I was on this journey. I've had mind shifts I've never had before. I am also seeing scale and non-scale victories.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing website 👏

Amazing website 👏
Having tried lot of collagen supplements but Zooki marine collagen makes the most difference. Mango flavour is my fav.
Very tasty flavour.
Excellent service and packaging

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Best collagen

Best collagen! I have seen the effects on my hair and joints.
No taste, no smell
I always dissolve in morning drinks. Clean packaging, professional and clear instructions on dosage.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE - they take your money then don't provide the product then ignore emails requesting a refund. Ordered 9th of June 2026 and still waiting for my refund. When you email they tell you they will look into it then you don't hear from them again. Currently owed £205.99.

9 June 2026
Unprompted review
Rated 4 out of 5 stars

Taste is OK

Taste is OK. Value for money
I am on my 3rd pack of zooki collagen. Have tried many collagen supplements but this is y favorite.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the Proto-COl Collagen…

I purchased the Proto-COl Collagen sachets from Shape8. Their team suggested an HCP that was a high quality collagen supplement. Citrus flavour is pleasant and there is no bad after taste at all. Delivery was fast and discreet.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Shape8

I had an excellent experience with Shape8 Weight Loss and Wellbeing Clinic. The service was professional from start to finish, everything was delivered on time as promised, and the team kept me well informed throughout the process.

Most importantly, the programme delivered real results. The advice and treatment worked brilliantly for me, and I noticed positive changes much sooner than I expected. The staff were knowledgeable, supportive, and genuinely cared about helping me achieve my goals.

I would highly recommend Shape8 to anyone looking for a reliable, effective weight loss and wellbeing clinic. Thank you for such a fantastic experience!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Breath of fresh air!

Breath of fresh air!!

Working with everyone at Shape has made a massive difference not only to my physical health but also to my mental health. I felt like everyone there understood my needs and my vision for my health.

Can't thank everyone enough for their support along this health journey I have started.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

I wish I checked trustpilot before…

I wish I checked trustpilot before ordering. Would have saved me so much problems. This company deserves 0 stars. There are better providers out there.

16 July 2026
Unprompted review
Shape8 logo

Reply from Shape8

We believe this review has been left by a former contractor who has never been a customer of Shape⁸. As this review does not relate to a genuine customer experience, we have asked Trustpilot to investigate it in accordance with its guidelines.

We welcome genuine feedback from our customers and always work hard to resolve any concerns directly. This is not a genuine customer.

Rated 5 out of 5 stars

I went to the shape8 clinic today

I went to the shape8 clinic today. Service is great and they answered all my questions. I wanted to find out more about the weightloss pill and the information I received was really informative. Looking forward to my next visit in a months time.

22 July 2026
Unprompted review
Shape8 logo

Reply from Shape8

Thank you for your review and we look forward to seeing you in our clinic again soon.

Rated 1 out of 5 stars

By far the worst company I have used…

By far the worst company I have used and i have tried many. I really wish I hadnt bothered. Should have trusted my gut instincts when they never asked for ID when I signed up. They don’t answer the phone or emails. They are good at taking money though.

1 July 2026
Unprompted review
Shape8 logo

Reply from Shape8

Hi Marc,

Thank you for your review. We take all feedback seriously and would very much like to investigate the concerns you've raised.

Unfortunately, we have been unable to locate any customer record or transaction under the name "Marc Juryt". In recent weeks we have been the target of a number of fake online reviews following issues with a former employee, so we do need to verify reviews where we cannot identify the reviewer.

If you are a genuine customer, please could you contact us at contact@shape8.com or call us on 03300 437162 with the name used for your order or any additional details so we can investigate and address your concerns as quickly as possible.

We are committed to resolving any genuine customer issues and look forward to hearing from you.

Rated 5 out of 5 stars

Excellent service I have been using the…

Excellent service I have been using the company for a few month, very helpful they place my order for me as I’m not that good on a computer and they are constantly in touch checking I’m feeling ok. Great support.

16 July 2026
Unprompted review
Shape8 logo

Reply from Shape8

Thank you Mary for your review, we really appreciate the time taken to leave this review. We aim to help customers in anyway possible and sometimes that can include technical help too.
Enjoy your Shape⁸ journey.

Rated 1 out of 5 stars

Shocking, Waiting 4 weeks and counting!!

I placed my order on 22nd June! It has been 4 weeks and I have STILL not received my mounjaro order, nor have I been sent any tracking information. I was told a week ago that it would be shipped within 24 hours, but this was a lie. I have been ignored ever since, after chasing multiple times.

I ordered twice before with no issues so I'm extremely disappointed to see this level of service. I will be forced to do a chargeback if I do not get confirmation of dispatch.

Do not recommend! I never leave negative reviews but I feel compelled to warn others. I am out of pocket with no product.

20 July 2026
Unprompted review
Shape8 logo

Reply from Shape8

Hi AP,

Thank you for your feedback. We are genuinely sorry to hear about your experience and completely understand your frustration, particularly as you have previously ordered with us without any issues.

We sincerely apologise for the delay and for the lack of communication you experienced. This is not the standard of service we aim to provide, and we appreciate how disappointing this must have been.

We have been working through an unusually high volume of enquiries following a number of operational challenges, but we recognise that this does not excuse your experience.

We would like the opportunity to put this right. If your order has not already been resolved, please contact us directly at contact@shape8.com or on 03300 437162 quoting your order details so we can prioritise your case and provide you with an immediate update.

We value all of our customers and are committed to learning from this experience to improve our service.

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