Nice and easy to join and get set up, but the platform and profile are somewhat limited (in terms of information about the stocks and shares invested in, direct debit controls etc.). Overall nice UX a... See more
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Created with AI, based on recent reviews
It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.
High Street 2, SK8 1AL, Cheadle, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I've been a member for few years and the app and website are easy to set up
It would be nice to be sent monthly newsletters to inbox about where my investment ISA is helping
Shepherds Friendly is a great company I’ve just opened a junior isa for my daughter. I liked that you can choose how much you deposit depending on your available income , I started my daughters with just £10 per month for now which I can increase at a later date should I wish to. It also offers an option to deposit as gifts which I think is fantastic as many of our family members don’t know what gift to buy teenagers so a small contribution to this fund will help her future imensly.
Would've been 5 stars but I'm struggling to find out how to set up my direct debit
All good very straight forward put money away for a rainy day
So far so good but not paid first payment yet see how things pan out
Had not considered Shepherds Friendly before. Opened a stocks and shares ISA which was a very easy process. Website is easy to navigate, clear and concise.
Just need to ISA to perform well!
This is probably the worst insurance company they are fine until you have to claim them they will look at every way not to pay

Reply from Shepherds Friendly
Made deposit without thinking which meant my reward would’ve been much less although I made a 2nd deposit to make the difference up. Contacted customer service about this and they manually rewarded the full amount.
I believe Shepherd Friendly will be an important part of my son’s financial future and a valuable foundation for his financial growth.
it was very easy to open my account, unlike most providers nowadays who want everything from ablood sample to a sample of your DNA
The company has been helpful and responsive and I like the company values
Easy online set up and secure transfer. Excellent communication to resolve an issue easily. Refreshingly straightforward..
Signed up for a shares ISA via an advertisement offering Cashback via Quidco. Was happy to save the money to meet the requirements to receive £240 cashback and Quidco themselves were offering a £100 bonus along side. Everything tracked, made my monthly investments only to have my cashback declined and appeal also declined. No proper explanation, just one from Quidco telling me that the decision from Shepherds Friendly is Final. It may be a good scheme and a good long-term investment vehicle, but relationship is soured by the introduction, so account closed!

Reply from Shepherds Friendly
Joined 12 years ago with life insurance, just like the honesty of the products, nothing hidden, good value for money, treat you like a person rather than a commodity, always liked the ethos of co-operatives so good fit for me, fantastic uk customer service and you don't have to wait days for them to respond, rarity in these global faceless times, might not be the cheapest but they don't cheap out in their services or how they value their customers
Unacceptable delays when the time comes to withdraw funds. I will just be glad when I get my money back.

Reply from Shepherds Friendly
The ease of being able to take out the plan plus the cost of the plan and your staying in touch and warm welcome
Your team dedicated to amend the plan for me.
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