Sowerbys Estate Agents Reviews 

97
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and dedicated, taking real pride in supporting their clients from start to finish. People truly appreciate the constant updates, friendly demeanor, and smooth communication provided by the team when buying or selling their homes. However, some reviewers were not happy with communication, mentioning difficulties in getting phone calls and emails answered promptly by the office. A few other people also felt that the post-sales service lacked proper follow-up and management, describing a poorly handled process during their transition.

What people talk about most

Staff

People report positive experiences with staff, describing them as professional, knowledgeable, and... See more

Service

Customers felt great satisfaction with the service provided, highlighting the professional, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consumers were kept... See more

Response time

Users describe positive interactions with response time, highlighting that staff members are consistently... See more

User experience

Consumers find user experience to be an enjoyable and smooth process from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a buyer we were more impressed with Sowerbys than other agents we came across during our search. They were professional, helpful and “on the case”, following up on each viewing, pushing the transa... See more

Company replied

Rated 5 out of 5 stars

A truly professional and dedicated team who clearly enjoy their work and take considerable pride in supporting their clients. Selling a house can be traumatic. Selling one’s mother’s house as her ex... See more

Company replied

Rated 5 out of 5 stars

The team are very professional but also friendly and caring. It was a very long and complicated purchase of our house, but none of the delay was caused by Sowerbys. It was frustrating and worrying for... See more

Company replied

Rated 5 out of 5 stars

We have just sold a property with Sowerbys. The process was extended due to changes of finance within the chain. The property was sold to a cash buyer with no mortgage, obviously at a discounted rate.... See more

Company replied


Company details

  1. Estate Agents
  2. also in
  3. Estate Agent
  4. Property management company
  5. Property Rental Agency
  6. Property valuer

Written by the company

Founded in Norfolk in 1993, Sowerbys is an independent estate agency specialising in the sale, letting and management of homes across the county. With eight offices located throughout Norfolk and a team of more than 80 property professionals, we combine local expertise with exceptional marketing to help people move with confidence. Whether you're buying, selling, letting or renting, our focus is on delivering a service that feels personal, proactive and genuinely helpful. From charming cottages and coastal retreats to family homes and country estates, we understand that every property – and every move – is unique. What sets us apart is our commitment to care, expertise and community, alongside a marketing approach that ensures every home is presented at its very best. Over the years, Sowerbys has received numerous industry awards and continues to be recognised as one of Norfolk's leading estate agencies. We are members of key professional bodies and remain committed to the highest standards of service and compliance. If you'd like to get in touch, you can visit any of our offices, call your local branch, or contact us through our website. You can also follow us on social media and subscribe to our newsletter for the latest property news, market insights and homes across Norfolk. A new home is just the beginning.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.5

All reviews

(97)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Terrie supported our purchase from…

Terie supported our purchase from start to finish and ensured we completed in time to avoid complications.
Very happy with her guidance and would recommend her to anyone purchasing their home.

2 October 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re really pleased to hear that Terie’s support and guidance helped keep your purchase on track and reach completion in time. We’ll be sure to pass your kind comments on to her, and we really appreciate your recommendation.

Rated 4 out of 5 stars

It’s not been an easy experience for us…

It’s not been an easy experience for us due to one thing or another with our chain being so volatile. Buying and selling houses is so stressful and so expensive so nobody is ever at their best but I am pleased I chose Sowerbys as my estate agent as I have found the staff honest and easy to communicate with. Louie was lovely to work with initially and the aftercare team have been phenomenal chasing the details and keeping us updated. All i can say is thank god we all made it here despite the ups and downs I would recommend Sowerbys as an estate agent to anyone. Never again tho!!

5 October 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for such an honest and thoughtful review. It sounds like quite a journey, so we’re really pleased Louie and the aftercare team were able to support you through the ups and downs, keep you informed and help get everything over the line. We’ll be sure to pass your lovely comments on to them. Thank you again for your recommendation, and we hope you’re now happily settled into your new home.

Rated 5 out of 5 stars

Sowerbys After Sales

Terie was excellent throughout our purchase. She kept us regularly updated and worked hard to coordinate progress between the solicitors, purchasers and sellers across the chain. Her communication was always clear, helpful and reassuring, particularly when matters became complicated or progress slowed. We really appreciated her persistence and the effort she made to keep everything moving towards exchange. We would happily recommend her.

5 October 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your thoughtful review. We’re really pleased to hear that Terie’s communication, persistence and support helped keep everything moving, especially when things became more complicated. We’ll be sure to pass your kind comments on to her, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Sowerbys at Hunstanton

Popped into Sowerbys Hunstanton to start the first steps to relocating to the area ,met Michael who offered practical and very helpful advice then in turn had a viewing of a local property where we met Alison Whitaker who was incredibly professional and helpful, made the whole experience an enjoyable one . Knowledgeable and informative about the property we viewed, a credit to Sowerbys.
Thank you Alison for all your help.

3 October 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re really pleased Michael was able to offer such helpful advice at the start of your search, and that Alison made your viewing such an enjoyable experience. We’ll be sure to pass your kind comments on to them both, and we wish you all the very best with your plans to relocate to the area.

Rated 5 out of 5 stars

A big thank you to Alison Whitaker for…

A big thank you to Alison Whitaker for her help today as we started our discovery process to see if living in Norfolk can become a reality. She was well informed on both the properties that we viewed and provided some helpful insight throughout our time with her today

1 October 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re really pleased Alison was able to make the start of your Norfolk property search such a positive experience and provide helpful insight along the way. We’ll be sure to pass your kind comments on to her, and we wish you all the very best as you explore whether a move to Norfolk could be right for you.

Rated 5 out of 5 stars

All the staff were professional

All the staff were professional, helpful and friendly. We were kept informed and given excellent support when we lost our sale and they soon found us another buyer! thanks to all the team and especially Terie Hurrell from the after sales and progression team.

30 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for taking the time to leave such a kind review. Losing a sale is incredibly disappointing, so we’re especially pleased the team were able to support you through it and help find another buyer so quickly. We’ll be sure to pass your lovely comments on to Terie and everyone involved.

Rated 5 out of 5 stars

Professional and friendly

As a buyer we were more impressed with Sowerbys than other agents we came across during our search. They were professional, helpful and “on the case”, following up on each viewing, pushing the transaction along, arranging quotes from conveyancers, surveyors and removals. They facilitated plenty of visits to the house after the sale had been agreed and were good at updating us every week.
Terie was very helpful as was Louie, Katie and Nick.

30 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for such a thoughtful review. We’re delighted to hear you felt so well supported throughout your purchase, from the viewings right through to the weekly updates and practical help along the way. We’ll be sure to pass your kind comments on to Terie, Louie, Katie and Nick, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

The team are very professional but also…

The team are very professional but also friendly and caring. It was a very long and complicated purchase of our house, but none of the delay was caused by Sowerbys. It was frustrating and worrying for us but when I rang the office or called in there was always someone to answer my query or listen to my frustration! The team listened to what we wanted and represented us. They celebrated with us when the purchase of our house was finally completed. I would highly recommend Sowerbys.

18 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for taking the time to leave such a thoughtful review. We’re so pleased the team were able to support you throughout what was clearly a long and frustrating purchase, and that you always felt listened to and well represented. It’s lovely to hear they were there to celebrate with you when everything finally came together. Thank you again for your recommendation, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

Sowerbys review

I've been in contact with Sowerbys regarding the viewing of one of their properties in Cambridgeshire, and have had a very good experience so far. Joe Fowler at Sowerby's was particulary helpful and friendly, answering my questions ahead of and after the viewing, providing plenty of useful information that will make our decision process easier. The viewing process was easy, thorough and professional.

28 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re delighted to hear that Joe made the viewing process so straightforward and was able to provide plenty of helpful information both before and after your visit. We’ll be sure to pass your kind comments on to him, and we wish you all the best with your decision.

Rated 5 out of 5 stars

All the staff at the Hunstanton branch…

All the staff at the Hunstanton branch have been so helpful throughout numerous viewings. Keeping us informed in a professional and friendly manner.
When our offer was accepted the process to date has been seamless.
Big shout out to Alison and George for being such lovely people.

27 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re delighted to hear how well supported you’ve felt by the Hunstanton team throughout your viewings and purchase so far. We’ll be sure to pass your kind comments on to Alison and George, and we hope everything continues just as smoothly.

Rated 5 out of 5 stars

Outstanding support from Alison and the…

Outstanding support from Alison and the team when purchasing the property.
They keep both buyers and vendors up to date at all times and chased through all required information. It can be a stressful time but sowerbys helped to smooth the process.

25 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re delighted to hear that Alison and the team helped make your purchase feel smoother and less stressful, and that you felt well informed throughout. We’ll be sure to pass your kind comments on to them.

Rated 5 out of 5 stars

Katie Huggins is the best Sowerby's…

Katie Huggins is the best Sowerby's employee we have had dealings with. She was on the ball, professional, and extremely helpful at all times.
Katie even told us we had exchanged on our purchase before our solicitors did!

24 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re delighted to hear how helpful and proactive Katie was throughout your purchase. We’ll be sure to pass your kind comments on to her, and we’re so pleased she helped keep you informed every step of the way.

Rated 5 out of 5 stars

Beautifully presented marketing and exceptional attention to detail

We’ve been absolutely delighted with our experience of Sowerbys so far, particularly the care and attention that has gone into marketing our home, Baggins Rest.

A special thank you to Shaun, Victoria and the sales and marketing team, who have been fantastic throughout. Their patience, professionalism and willingness to work with us to get every detail just right have been greatly appreciated. Nothing has felt like too much trouble, and it’s clear they genuinely care about presenting a property at its very best.

The finished brochure and online marketing look absolutely beautiful. They’ve done a wonderful job of capturing not just the property itself, but the character and features that make it so special to us.

Selling a home is a big decision, and having a team that listens, understands and takes real pride in its work makes all the difference.

We’re now looking forward to the next stage of the sale and couldn’t be happier with how everything has come together. A huge thank you to Shaun, Victoria and everyone involved — we wouldn’t hesitate to recommend Sowerbys based on our experience so far.

Katie & Tim

23 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

That's so great to hear. We will be sure to pass your comments on to the teams involved and we look forward to helping you move on with your journey.

Rated 5 out of 5 stars

Alison and the team at Sowerbys were…

Alison and the team at Sowerbys were exceptional, from the first viewings to completion.
Always answer phone, deal with enquiries, chase up to aid process and anything else to provide a smooth transaction.
Thoroughly recommended.

18 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

We're so pleased the Hunstanton team looked after you so well. Thanks for the fantastic review.

Rated 5 out of 5 stars

First Class

Thoughtful, bespoke, personalised service, both face to face and by phone / email. Delivered with rich experience and knowledge of property marketing. First Class.

23 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Wow, thanks for the praise! We will be sure to pass this onto the King's Lynn team. Thanks so much for taking the time to leave it.

Rated 5 out of 5 stars

North Norfolk property purchase

Terie has ensured the smooth exchange of a property that we were purchasing for my mother, with superb efficiency with a wonderful kind and calm manner, I could not recommend her highly enough

21 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re delighted to hear that Terie helped make the exchange on your mother’s property such a smooth process, and that her calm and kind approach made a real difference. We’ll be sure to pass your wonderful comments on to her. Thank you again for your recommendation.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Service at Sowerbys Dereham

I would like to express my sincere gratitude to the team @ Sowerbys Dereham for their outstanding support throughout our house purchase.

After the sale was agreed, the remaining tasks were assigned to Terie who was proactive, professional, and highly responsive. She consistently chased both the sellers and our solicitors to ensure progress was maintained and kept all parties updated in a timely manner. Her excellent communication and dedication helped move the transaction forward efficiently and played a significant role in enabling us to reach our completion date as quickly as possible.

Buying a property can often be a stressful experience, but Terie's commitment, persistence, and willingness to go the extra mile made the process much smoother. Her support and coordination throughout the conveyancing process were invaluable.

I would highly recommend the team at Sowerbys Dereham to anyone buying or selling a property. Thank you for all your hard work and assistance.

21 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Terie’s communication, persistence and support helped keep everything moving and made your purchase a smoother experience. We’ll be sure to pass your lovely comments on to her and the Dereham team. Thank you again for your recommendation, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

Very positive experience

Very positive experience. Staff were all very helpful.

18 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re really pleased to hear you had such a positive experience and found the team so helpful. We really appreciate you taking the time to share your feedback with us.

Rated 5 out of 5 stars

Sowerbys Fantastic Service

We had a fantastic experience with Katie at Sowerbys throughout the sale of our cottage. She was professional, prompt, courteous and incredibly helpful from start to finish.

Katie kept us informed at every stage, was always quick to respond to any questions and made what could have been a stressful process feel smooth and straightforward. Her communication and attention to detail were excellent, and we always felt that our sale was in safe hands.

We would highly recommend Katie and Sowerbys to anyone looking to sell their property. Thank you, Katie, for making the whole process so easy!

19 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Katie made the sale of your cottage feel so smooth and straightforward, and that her communication and support left you feeling in safe hands throughout. We’ll be sure to pass your lovely comments on to her. Thank you again for your recommendation, and we wish you all the very best for the future.

Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience buying a property with Sowerby’s. From showing us round their properties, to the full sale process. Katie from Dereham Sowerby’s has been especially helpful with progressing the sale in a timely manner - thank you.

19 September 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re really pleased to hear you had such a positive experience with us throughout your purchase, from the initial viewings right through to the sale progressing. We’ll be sure to pass your kind comments on to Katie, and we wish you all the very best in your new home.

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