Spaces - Northgate House Reviews 16

A very professional place to work. Great facilities and helpful staff

Outstanding service from Steve and the team in Bath Nortgate Spaces. Great location close to many places to grab coffee or lunch. The offices are well maintained.

Warm, welcoming and attentive staff. Stephen and Jack at the Bath Office are great, they couldn't do more to help and really go above and beyond.

Friendly staff efficient service room just right size (small!)

Fantastic staff who do amazing job. If the maintenance issues were resolved on a reasonable timescale it would be a five star overall

The facilities are good, and the manager was always pleasant to deal with, but unfortunately the misleading business practices of Spaces have disappointed me enough to warrant a one-star review. When cancelling one's membership, there are a few pages to click through; in particular, there is a very misleading page where one's natural instinct is to click the brightly-coloured button "Cancel", but one must instead click the dull button "Opt Out" to avoid being stuck with one of two services; I got stuck with the default "Business Continuity" service. A Spaces staff member saw exactly what happened because he was looking at my phone as I clicked "Cancel", and he promised to remove the unwanted service for me ASAP (though not without chastising me first). As far as I am aware, such a verbal promise is legally enforceable. However, a few weeks later, I have received an invoice for over £700 for the Business Continuity service.

(Note: This was AFTER I had already been invoiced for an unwanted month of membership because I apparently hadn't succeeded in following the labyrinthine process to cancel before the end of the previous month. Over three weeks ago, the accounts team was looking into a refund, but I have heard nothing back.)

I do not believe this is an acceptable way to do business with people. Money should be earned by providing services people want and need, not by tripping people up into accepting unwanted services via a bad app.

Also, maybe I missed something, but I never found a way of reaching the team directly other than walking up to the front desk and talking to whoever is there. The only telephone number I could find is for a centralised switchboard, and when I tried to reply to an email I had received from a member of staff from when I joined, my email was bounced back, saying it was only for the internal use of staff. It would have been nice to be able to reach the local team easily by email or phone. I didn't mention it at the time because it didn't feel like a big deal, but after the way things ended, I am raising it now.

I would like to stress again that, up until my final day of working there, my experiences were good, and it was a pleasant place to work. If Spaces improves their cancellation procedure, and makes it easier to reach staff by email or phone, I could recommend them. But, sadly, the way things ended have left me with such a bad feeling that one star is what I feel they deserve for now.

It was good but I could hear everything going on in the room next door - not so good for confidentiality.

No problem at all. Friendly and accessible staff and clean facilities.

Great staff and facilities which gets the mix of a professional work environment and a relaxed atmosphere just right.

I find the location so handy and the staff are so friendly.

The team at reception are always keen to help, positive and friendly.

Staff always available to help where needed

Local management is very proactive and helpful.

friendly staff, good work space

Friendly staff who are very accommodating and understand our Business needs