Spaces - Victoria Station Reviews 

18
TrustScore 4.5 out of 5

4.4

25 Wilton Road, Victoria, SW1V 1LW London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Spaces have an excellent location, lots of space and the flexibility to cater for all kinds of business. We have been very pleased with our office space, and the extremely attentive management l... See more

Rated 5 out of 5 stars

Great reception team and staff on site. Offices are always clean and fresh and fit for purpose.

Company replied

Rated 5 out of 5 stars

Radka & front desk crew here at Spaces Wilton Road make each visit memorable & welcoming. A fantastic place to run our collective businesses and amazing venue from the minute you walk in.

Rated 1 out of 5 stars

Shambolic organisation. Poor customer service. Homeless person sleeping in the showers in our building (Victoria). Lights in our office did not work for more than a month. Leak in our office for 3 mon... See more

Company replied


Company details

  1. #7 of 7 best companies in Commercial property estate agent

Written by the company

Spaces is a full service, creative working environment with a unique entrepreneurial spirit, where ideas develop, businesses build and relationships evolve.


Contact info

  • 25 Wilton Road, Victoria, SW1V 1LW, London, United Kingdom

  • 8000608703

4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

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1-star

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4.4

All reviews

(18)

505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great reception team and staff on site

Great reception team and staff on site. Offices are always clean and fresh and fit for purpose.

20 March 2026
Spaces - Victoria Station logo

Reply from Spaces - Victoria Station

Hi Helen Matthews, thank you so much for your kind review! We’re delighted to hear your lovely feedback about our reception team and that you’re happy with the cleanliness and quality of the offices. We really appreciate it and look forward to welcoming you again soon!

Rated 5 out of 5 stars

Spaces are efficient and professional

Spaces have an excellent location, lots of space and the flexibility to cater for all kinds of business. We have been very pleased with our office space, and the extremely attentive management led by Radka, who leads by example.

They have lots of facilities nearby and a great atmosphere within the offices. There is a coffee shop and lunch facilities and they also organize social functions.

Very pleased.

OT Property

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently ran an event at Spaces…

I recently ran an event at Spaces Victoria. Radka and the rest of the front desk team were very helpful and ensured teas, coffees and pastries were all delivered and served on time. The room was set up as I'd asked and the team were available during the event if we had any last minute requests. All went very smoothly.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Very Informal

This Is A Very Nice Place To Work Also My Clients Who Come To Visit Me Here Also Like It The Front Of House Staff Are All Polite And Helpful

16 July 2024
Unprompted review
Rated 3 out of 5 stars

It is pricey for what it is

It is pricey for what it is. We are in a windowless room that is too small for 5 people for almost £3k a month. They weren't up front about some things as well - such as the real cost of booking rooms or that you have to pay for bike lockers (we were told they were free). They also have a 10 day cancellation policy for booked rooms. The walls are thin and you can hear your neighbour's a lot.

The breakout spaces are great. Wi-Fi works well. It is clean and tidy. It looks professional and can host people there. Location is great with lots around the office.

20 May 2024
Spaces - Victoria Station logo

Reply from Spaces - Victoria Station

Hi Amanda, thank you raising your concerns.
At Spaces we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget.
I’ve raised your concerns to a senior member of your local team and someone will contact you soon to discuss this further.
Thank you for taking the time to leave your feedback.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Spaces

Rated 5 out of 5 stars

Fantastic Front Desk Crew!

Radka & front desk crew here at Spaces Wilton Road make each visit memorable & welcoming. A fantastic place to run our collective businesses and amazing venue from the minute you walk in.

23 February 2024
Rated 1 out of 5 stars

Homeless person living in showers

Shambolic organisation. Poor customer service. Homeless person sleeping in the showers in our building (Victoria). Lights in our office did not work for more than a month. Leak in our office for 3 months. Heating also not working for several months. Would not recommend people working with this organisation in the future.

1 November 2023
Unprompted review
Spaces - Victoria Station logo

Reply from Spaces - Victoria Station

Hi Alex, thanks for letting us know about this.
We’re sorry you had this experience and would love to help.
Please email me lorraine.brule@spacesworks.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Lorraine Brule
Global Customer Service at Spaces

Rated 1 out of 5 stars

Avoid Spaces at all cost

Update to my review (14 Nov, 2023)

The city manager contacted me after this review was posted, I met with him to re-explain what the problem is (neighbouring office to us said they had raised the same problem before us many times to no avail). He said he will look into it, and when I asked what's the time frame to rectify the problem, I didn't hear back anymore. I will keep updating this review weekly as things progress (or not).

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They have aggressive contracts, care little about their customers, and their offices are anything but private. You can hear everything from next door as if they are sitting next to you. Once you are trapped in a contract you have no way out no matter how miserable you are in their space.

31 October 2023
Spaces - Victoria Station logo

Reply from Spaces - Victoria Station

Hi Mandana, thanks for getting in touch, although I am sorry to hear of your dissatisfaction. I have immediately escalated your comments to the relevant teams and confirmed that they are in contact with you to resolve this matter. We apologise for any inconvenience caused.
Should you require further information or support in this matter, please feel free to contact your centre team who remains your key contact here. Thank you again for taking the time to provide feedback.
Best, 
Lorraine Brule
Global Customer Service at Spaces

Rated 1 out of 5 stars

Confusing service

The price is very attractive but the service is quite poor - every month there is something wrong with the invoicing. First month, the amount was wrong, second month they invoiced the retainer a second time. I emailed about it on Sept 1st and it’s now Oct 5th and still no response… having to chase them to sort out their own invoicing…

5 October 2023
Spaces - Victoria Station logo

Reply from Spaces - Victoria Station

Hi Paul, I’m sorry you feel this way.
Your invoices are correct and in-line with the agreement you signed.
As an office customer you are required to pay the equivalent of two times your monthly fee and this is clearly stated on your agreement.
Please remember that your centre team are available to answer any questions you may have and you are also able to raise queries directly to our Account Helpdesk via the ‘Help’ section of your online account (myspacesworks.com).
A member of my team has contacted you to discuss your concerns and I’m happy to hear that you’re satisfied with the clarification we have provided.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Spaces

Rated 5 out of 5 stars

Space is the Place

Wonderful place to come and work. The staff are very friendly and helpful. Nothing is too hard for them to accommodate. Janai, Zara and Radka.

13 July 2023

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