Go City® Reviews 32,562

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value for money, noting significant savings compared to purchasing individual attraction tickets. Many appreciate the convenience and ease of use, making it simple to access a wide variety of attractions and experiences. People also praise the diverse range of available locations and the overall smooth user experience. However, some customers were dissatisfied with the booking process, mentioning issues with cancelled experiences, difficulties in making reservations, or attractions not being open. A few also noted that some popular attractions require booking weeks in advance, which can be inconvenient for spontaneous planning.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and the broad... See more

Location

Reviewers highlight positive aspects of location, finding the passes helpful for planning and navigating... See more

Value for money

Consumers generally find the value for money to be positive. Many reviewers highlight that the passes are... See more

Price

Customers generally had positive experiences with price, finding that it saved them money compared to buying... See more

Booking process

Users describe ambiguous interactions with the booking process. While some customers found the app convenient... See more

Based on these reviews

Rated 4 out of 5 stars

Very convenient, but booked experiences were cancelled, one the day before. Should have honored bookings (were made months in advance). Enjoyed experiences with food and drinks. All establishment... See more

Company replied

Rated 4 out of 5 stars

Very good and excellent variety. Two improvements: 1) One of attractions I couldn’t book for 24 hours. Your software or working. 2) let us save the barcode into our wallet

Company replied

Rated 5 out of 5 stars

Everything worked perfectly! In one day, we ate an English breakfast, fish and chips for dinner, toured Tower of London, Tower Bridge, Westminster Abbey and Buckingham Palace as well as riding the L... See more

Company replied

Rated 5 out of 5 stars

We have used Go City in our travels twice -- first in Honolulu HI in 2022, and recently in San Diego. Selections of activities and attractions were very good, as were the detailed descriptions of each... See more

Company replied


Company details

  1. Travel deals

Written by the company

We're Go City® and we're on a mission to transform the way you see and discover the world's greatest destinations. You get complete trip freedom to do what you want, when you want, whilst making incredible savings on the best activities and attractions. You’ll have everything you need on one simple pass, right there on your phone. With Go City you can see more, do more and experience more every time you travel. Simply pick a city from the 25+ we offer to get started


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

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Rated 5 out of 5 stars

All the fun and entertaining stuff in…

All the fun and entertaining stuff in the go city pass that saved us so much money.I t was fun and kept everyone happy and awake.I 100 percent recommend this pass especially in big cities like Orlando.It was also super easy to book only took like ten minutes.

17 April 2026
Rated 1 out of 5 stars

You cannot trust Go City website or…

You cannot trust Go City website or their customer service. I chose Go City because they had some options that another local operator did not have. except. They did not actually have them. Their website was not up-to-date and they knew it. I went in March and it said that whale watching was available from December through April and it was not. I called in and spoke to Raul in customer service who lied to me and said someone would call me back about extending my pass another day to be able to go during the available times. No one called. cannot trust them. I ran into other people who also had the same experience as well as the tour operator who said this happens all the time. Look at the other reviews that say the exact same thing. I wish I would’ve read them before booking. Cannot trust them.

18 March 2026
Rated 3 out of 5 stars

Purchased the 3 attraction option

Purchased the 3 attraction option. Used 2 of them then went to use a third and when they scanned the pass it said I had reached my limit. Went back into the app to look at my options and listed that I could choose from only 3 others and the rest (that are included on the pass) were grayed out and not available to use. Could choose 2 from a certain section and then 1 from other section. Disappointing as we drove to that attraction and ended up paying to get in. If I am paying to 3 options I want to be able to use 3… ended up wasting one as those few that were available to us are not doable and vacation is over.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Go City makes touring easy

Go City includes the most popular tourist attractions. It helps that they've done the research, and there is little need to tour outside of the card. All this saves us time. It is easy to use and a good value. Everybody wins with this pass.

17 April 2026
Go City® logo

Reply from Go City®

Hi Rob,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Great formula

Great formula, good Price, good rebate.

17 April 2026
Go City® logo

Reply from Go City®

Hi Lucie,

This truly made our day. We’re so grateful for your kind words and appreciate you taking the time to share your review with us and the community. We hope to have the opportunity to serve you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

It's legit

It's legit. I'm happy.

21 April 2026
Go City® logo

Reply from Go City®

Hello,

This made our day! Your review means a lot to us, and we truly appreciate your kind words. We hope to serve you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

I would purchase the pass again and…

I would purchase the pass again and definitely recommend it for anyone traveling for more than a day or 2.

17 April 2026
Go City® logo

Reply from Go City®

Hi Scott,

Thank you for taking the time to share your feedback. Your review truly means a lot to us and inspires our team to keep improving and delivering the best service possible.

Warm Regards,
Go City

Rated 5 out of 5 stars

worth the money

17 April 2026
Go City® logo

Reply from Go City®

Hi Kemal,

We are beyond thankful for your review—this truly made our day! Your kind words mean a great deal to us, and we look forward to serving you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Great app

Great app, flexibility in options, but please be aware that some attractions that may have timed entry on other passes do not have timed entry on GoCity

17 April 2026
Go City® logo

Reply from Go City®

Hi Kaushik,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 5 out of 5 stars

The pass worked great

The pass worked great, no issues for my group of 5 over 5 days of different attractions around San Diego.

17 April 2026
Go City® logo

Reply from Go City®

Hi Alexander,

We are truly grateful for your review and sincerely appreciate your kind words. Your feedback is extremely important to us, as it helps us continue to improve and provide a more enjoyable experience for our customers. We’re delighted to hear that you enjoyed using the Go City pass. We look forward to serving you again in the near future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Easy handling

Easy handling. Reliable discounts.

17 April 2026
Go City® logo

Reply from Go City®

Hi Philipp,

We are beyond thankful for your review—this truly made our day! Your kind words mean a great deal to us, and we look forward to serving you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

My experience was awesome

My experience was awesome, I could visit different places. They were not crowded. Booking were accesible.

17 April 2026
Go City® logo

Reply from Go City®

Hi Eliana,

We are truly grateful for your review and kind words. Your feedback means a great deal to us, and we’re delighted to hear that you enjoyed using the Go City pass. We look forward to serving you again in the near future.

Warm Regards,
Go City

Rated 5 out of 5 stars

A mom and 2 teen daughters

I took myself and my 2 teenage daughters to Philadelphia for all of our first times! We got to do so much in 3 days with the Go City pass and I feel like it saved us so much money. Do it if you like seeing all the museums! The bus tour was our favorite since we went on a gorgeous spring day and sat in the upper open-air portion to see all the wonderful sites and awesome architecture in the city.

29 March 2026
Go City® logo

Reply from Go City®

Hi Jenni,

We are truly grateful for your review and kind words. Your feedback means a great deal to us, and we’re delighted to hear that you enjoyed using the Go City pass. We look forward to serving you again in the near future.

Warm Regards,
Go City

Rated 5 out of 5 stars

It was smooth experience exploring new…

It was smooth experience exploring new york either go city pass. There were no queues straight sight seeing the destinations .

17 April 2026
Go City® logo

Reply from Go City®

Hello,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Warm Regards,
Go City

Rated 1 out of 5 stars

Multiple attractions are duplicate owned by same person / company.

I bought the San Diego Go City for 5 days and realize that at least three attractions are belonging to the same attraction / event and owned by the same person. It was some kind of horror home or something and he takes the booking and don't confirm it. It's a bit misleading that you show that you have 44 attractions but technically couple of them are just one.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Worked perfectly

Worked perfectly, no hitches at all. Didn't get a freebie with one of the attractions we were supposed to get but not really a problem.
Would definitely use again.
As far as the booking process was concerned I got in a bit of a muddle with dates as it wasn't very clear that I had booked February and not March so had to cancel but Customer Service were very helpful

23 March 2026
Go City® logo

Reply from Go City®

Hi Tina,

We are truly grateful for your review and sincerely appreciate your kind words. Your feedback is extremely important to us, as it helps us continue to improve and provide a more enjoyable experience for our customers. We’re delighted to hear that you enjoyed using the Go City pass. We look forward to serving you again in the near future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Amazing!

Amazing!! everyone was very friendly, it was easy to get the tickets, the shows and the places we visited are totally worth it, it has a lot of good things to offered like good food and fun, although the places were in the back you could enjoy each show very well!!

17 April 2026
Go City® logo

Reply from Go City®

Hi Roberto,

We are thrilled to receive your feedback. Thank you for taking the time to share it. We’re delighted to hear that you enjoyed using the pass while visiting one of our cities, and we truly appreciate your kind words. We hope to serve you again in the near future.

Regards,
Go City

Rated 5 out of 5 stars

navigation

Was to navigate , confirmation emails send quick

17 April 2026
Go City® logo

Reply from Go City®

Hi Cindy,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible. We hope to serve you again in the near future.

Warm Regards,
Go City

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