Stokers FurnitureReviews 

6,803
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, often highlighting their non-pressuring approach and willingness to assist when needed. The service is frequently described as excellent, with many appreciating the easy and stress-free shopping experience, from initial browsing to final purchase. People are impressed with the quality and extensive choice of furniture available, making it easy to find suitable items. However, some customers also noted issues with product faults, such as fading leather and broken buttons, and felt that the company did not provide adequate coverage or support when these manufacturing defects arose.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, highlighting the high quality and wide selection of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, pleasant, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just ordered some furniture from Stokers Southport store. The showroom is a delight to wander around, as something always catches your eye. A friendly, unhurried atmosphere that lets you ponder... See more

Rated 5 out of 5 stars

Great experience from the get go. Was greeted by Roy at the front and had further interaction with Graham who couldn’t give enough time to us. He was great. He mentioned the deals on offer and af... See more

Rated 5 out of 5 stars

Tracy came to see us and tell us she was available if needed help at touch of a button. Then left to try the extensive collection of beds. No pressure , just very relaxing trials. Button press... See more

Rated 5 out of 5 stars

My friend has asked me to post on her behalf. She has just taken delivery of her new suite that she purchased with the help of Sandra at the Ormskirk store. From start to finish, she was a shining exa... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Interior designer
  4. Living room shop

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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5.0

All reviews

(6,803)

1,431 reviews in the last 12 months

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Rated 5 out of 5 stars

Stokers in Chester

My husband and I visited Stokers in Chester yesterday. We were served by Scott Dupree who was polite and professional. He was extremely helpful and assisted us to make our purchases. A very positive experience thank you. Would definitely recommend.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely shopping experience in Chester store

I had a lovely shopping experience at Stokers Chester. Nathan Lowndes was my assistant on a slow Monday afternoon. He introduced himself & said if I needed any help to let him know. I had a good wander round & tried a few beds & when I was ready he came over & we had a nice chat about what kind of thing I was after & what my budget was. No hard sell, no patronising mansplaining, no push for an insurance add-on. I was very happy with my purchase & would recommend the friendly, affable and knowledgeable Nathan!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

We called into Stokers Chester on the…

We called into Stokers Chester on the 14th May 2026 looking for a new bed and with professional help from Joe Tudor on sales we purchased one .
All questions were answered well and helpful with no pressure sales at all so all good .

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb selection of furniture and excellent customer service.

We had previously purchased 2 sofas from Stokers (25 years ago!!) so when the time came to make a decision on a new sofa for our kitchen area, we checked out Stokers to see if they had anything suitable for our needs. The amount of quality furniture at very reasonable prices was amazing, so too was the care and attention of Jenny, who was available for consultation on the selection of the sofa but was never intrusive. Having made our choice, Jenny then helped advise us on the various options available on the sofa we’d selected. The way she handled the final order was so efficient and covered everything that was needed in a really great manner. We left the store having made the right decision and extremely happy with the service that we had received. We’d happily recommend Stokers furniture store without hesitation.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Graham was very helpful and…

Graham was very helpful and knowledgeable. I purchased a bed( mattress,base and headboard )
This is my second purchase in 3 weeks, Sandra help me choose my sofa and recliner and again the service was excellent.
Susan Russell

3 July 2026
Unprompted review
Rated 5 out of 5 stars

We visited the Southport store…

We visited the Southport store yesterday, and purchased 2=sofas.
Graham Bedworth was helpful and knowledgeable,
and a very friendly chap, making it easy for us to choose.
Thank you Graham.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just ordered some furniture from…

I’ve just ordered some furniture from Stokers Southport store. The showroom is a delight to wander around, as something always catches your eye. A friendly, unhurried atmosphere that lets you ponder over prospective purchase.
The Sales Team are very helpful and knowledgeable about their items on sale A special thanks to Andrew Cleverley for his hard work in ensuring we got the correct chairs for our table.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

My husband and I visited Stokers in…

My husband and I visited Stokers in Southport today. It's a lovely store to walk around with plenty to choose from. We made our choice after being served by Graham Bedworth who was very knowledgeable and informative on the chair and sofa we purchased. Thank you for all your help.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from the get go

Great experience from the get go. Was greeted by Roy at the front and had further interaction with Graham who couldn’t give enough time to us. He was great. He mentioned the deals on offer and after exploring other options at the bigger retailers later in the day, we returned to Stokers the next day as they couldn’t be beaten on price or quality.

Roy was extremely helpful and didn’t put any pressure on us - just let us know he was there when we needed him. He talked us through the options with the couch and financing options in depth.

Overall great experience and look forward to the couches arriving!!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Peter Thackway from Stokers in Chester…

Peter Thackway from Stokers in Chester was so helpful in assisting us in choosing our new dining room table and chairs. He was very professional and knowledgeable about the product and spent time ensuring the design and colours were just right for our room. Nothing was too much trouble! We look forward to using it all when we move into our new house.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Ormskirk for 1st class service

My friend has asked me to post on her behalf. She has just taken delivery of her new suite that she purchased with the help of Sandra at the Ormskirk store. From start to finish, she was a shining example of what a knowledgeable employee should be. She kept me informed all through the process and advised me on swatches and colours.I highly recommend her for any furniture orders. She made it a pure pleasure and I am thrilled with my purchase. Mrs J Cullen.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I purchased 2 sofas in stokers in…

I purchased 2 sofas in stokers in ormskirk, I was greeted by a lovely lady called Sandra who explained everything I needed to know and was very helpful, couldn’t thank Sandra enough for all her help. Thank you Sandra

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Stokers

made very welcome. no pressure to purchase anything.
The salesman was Martin Perkins-Worley we knew what we wanted so he was able show us the range and avialability

28 June 2026
Unprompted review

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