Stokers Furniture Reviews 

6,915
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally helpful, polite, and deeply knowledgeable without ever being pushy. Visitors truly appreciate the relaxed store atmosphere, frequently noting that personnel give everyone all the time needed to browse peacefully. Consumers are also deeply impressed by the vast, varied selection of quality furniture, comfortable beds, and stylish home items. People consistently highlight the remarkably smooth purchasing process, professional guidance, and truly dependable aftercare support received from the dedicated team. Many individuals mention returning for future purchases because interactions remain consistently pleasant and completely stress-free over the years.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their professional, knowledgeable,... See more

Product

Clients share positive opinions on product quality, highlighting the vast stock and competitive pricing.... See more

Service

Reviewers mention positive feedback about service, highlighting the helpful, professional, and knowledgeable... See more

User experience

Users describe positive interactions with user_experience, highlighting a relaxed atmosphere and the freedom... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as friendly, highly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time In This store . Excellent choice of stock , spacious floor displays. Different choices of furniture from the run of the mill brands that are I. Every retail park in every city !! When... See more

Rated 5 out of 5 stars

We were greeted by Scott Dupree. We found him to be both knowledgeable about the sofas , polite snd very helpful . He gave us plenty of time to browse the sofas we were interested in and was not push... See more

Rated 5 out of 5 stars

I purchased a Stressless Recliner chair and stool from Stokers Chester on Saturday 8th August. Julie Williams came over to me after I had had a little look around the store. I found her to be friendly... See more

Rated 5 out of 5 stars

Julie was extremely helpful and professional when we visited the store on Saturday. She made the purchase of our new furniture an easy task offering advice on fabrics and pricing The whole proces... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Interior designer
  4. Living room shop

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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5.0

All reviews

(6,915)

1,448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant Experience

Andrew Short looked after us from start to finish making it a pleasant experience to purchase from you...we would recommend this company
Tracy & Mike

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and friendly

We were expertly helped by Tracy Corns in Stokers, Ormskirk store.
Tracy was very knowledgeable about the products. We chose a dining room set. She explained the best way to look after it. Both Tracy and the store manager were lovely,smiley, helpful people. They did not rush us at all.
We now look forward to delivery of our order.
Stokers has been in business a long time, apart from excellent quality furniture, the friendly staff are the reasons why.👌

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Super King - Super Service

We've just moved house and wanted to get a new bed. After a consult with Chat GPT, I went to Stokers in Southport. Andrew Cleverley spent time with me discussion options and I came away having used my vouchers to get a great deal of a Super King and lovely bed frame. Thank you

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Buying Furniture from Stokers Chester

We have purchased furniture from Stokers in Chester before and decided to go back there to look for a new three piece suite. We were met by Scott Dupree who spent time with us giving great advice from his knowledge and experience, he was also very patient with us as we spent time deciding on style and colour. We would definitely return to Stokers and recommend them to our friends and family.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

My husband and I visited Stokers…

My husband and I visited Stokers Southport looking to buy a new mattress.
We have purchased several items from Stokers and never been disappointed.
The staff are friendly , attentive but not intrusive . We were left to look around but Carl Sixsmith was there if needed.
Carl was friendly , very helpful and we were able to purchase the mattress that best suited our needs.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service, great choice and value fro money

Visited Chester store today with my mother to get some advice on a riser/recliner chair. Andy walked us through the various ranges and options taking care to explain the functionality pros/cons. Andy left us with a coffee and sample books to consider.

At no point did we feel we are being sold or up/cross-sold. We purchased and scheduled the delivery over a coffee.

As we left i mentioned she needed a headboard. Used the discreet lift to get upstairs and Nathan found the ideal solution, gave us new fitting screws and organised delivery. Mum left very happy with her purchase, fully briefed on delivery and after service.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

I visited Stokers at Southport

I visited Stokers at Southport.
My first impression was excellent. The displays of furniture were shown to advantage, it was a very relaxed atmosphere good to shop there no unwanted distractions.
I was helped by Carl(Sixsmith). He answered all of my questions politely and there was no pressure to buy which I liked. I did buy … rather quickly for me!
I would definitely recommend going to see what Stokers have on offer, I certainly will again. Thanks to Carl.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Julie was extremely helpful and…

Julie was extremely helpful and professional when we visited the store on Saturday.
She made the purchase of our new furniture an easy task offering advice on fabrics and pricing
The whole process was very quick
A most helpful member of staff

8 August 2026
Unprompted review
Rated 5 out of 5 stars

We were greeted by Scott Dupree

We were greeted by Scott Dupree. We found him to be both knowledgeable about the sofas , polite snd very helpful . He gave us plenty of time to browse the sofas we were interested in and was not pushy in his manner. We selected 2 sofas and Scott conducted the sale clearly explaining all the processes . Scott gave us the assurance we were dealing with a good reputable company and now we wait patiently, looking forward to the sofas being delivered. Thank you.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

We were very impressed with your Chester store Julie who was very professional and helpful and managed to get the balance just right between being helpful but not being too pushy

8 August 2026
Unprompted review
Rated 5 out of 5 stars

First time In This store

First time In This store . Excellent choice of stock , spacious floor displays.
Different choices of furniture from the run of the mill brands that are I. Every retail park in every city !!
When we decided to make a purchase excellent service was given by Julie Williams - your staff that served us . Julie was informative and friendly going through the steps of purchase and delivery expertly .

19 July 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a Stressless Recliner chair…

I purchased a Stressless Recliner chair and stool from Stokers Chester on Saturday 8th August. Julie Williams came over to me after I had had a little look around the store. I found her to be friendly, helpful and knowledgeable without being “pushy” . She gave me plenty of time to try out the different chairs . I’m looking forward to taking delivery in a few weeks.

8 August 2026
Unprompted review

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