Stoneacre Motor Group Reviews 

Ben was really helpful sorted out my new car very quickly and was happy to spend time explaining the functionality

The sale person who dealt with the ordering of the car and hand over was so helpful and friendly. The service l received was outstanding.

Martin staff member who help us with the car was amazing told us everything we needed to know an was a great help from star to finish he even went in to all mana factory with us everything we needed to know under the hood how it all work even the minor little details that not many show rooms show or tell you this place id recommend anyone going to look for there first car this place you will be satisfied an the rest of the staff are a pleasure but martin was who I was dealing with am made up with the car an it’s just the perfect size

Very happy with the vehicle we bought, only had it 3 days. Salesman Dominic ensured all presale work was more than completed. “Extras” with the sale pushed quite hard both by Dominic and a couple of calls from HQ but managed to avoid.
Generally quite happy

Excellent service from everyone, answered all my questions and everything went smoothly, thank you

Everything went smoothly and staff were great

Myself and the boss! Was looking at a car advertised with stoneacre (Liverpool) which was miles away but we had a local stoneacre in our town so I thought let's go speak to someone we went in spoke to a manager who put us together with Paul one of the sales guys from the moment we spoke it was a joy and after long discussions we thought let's do it and Paul was absolutely brilliant from start to finish he could not have done anymore for us he even got the car brought to his branch (Knaresborough) we can't thank Paul enough it was above and beyond the help he gave us so chuffed with our car thank you paul!

The Sales team were totally amenable and supportive. Were not in the least pushy, and were patient to arrive at a suitable deal

I test‑drove a CX‑30 and mentioned how glad I was to have heated seats again for my back. No one corrected me, and after getting the car I spent ages trying to find the heated‑seat controls before realising the car doesn’t have them. The rear speakers also aren’t wired in.

I was told the car would be ready on Thursday, then informed it wouldn’t be available until Saturday.

Despite these issues, the Motability advisor was very helpful, especially as it was his first time setting everything up.

Very professional and friendly enviroment. All our questions were answered thouroughly.
There was no pressure to take quick decisions.. we were given time and space to think reflect and make our choice.
The turn around time from order to delivery of the car was very quick.
And thank you to Reece who helped us from selection and handover of the car.

The salesman Sean was very helpful and non-pushy

I visited Stoneacre Volvo Stockton yesterday intending to purchase a Volvo EX30 on a Business Contract Purchase scheme. What followed was an appalling display of both negligence and ignorance from both the sales consultant and the dealership manager.
I was offered a finance deal at 2.9% APR without a free electric charger. Having a gut feeling to double-check the figures before signing, I delayed the purchase to verify the official rates. To my absolute shock, Volvo’s national website currently advertises 0% APR alongside a free electric home charger with installation. Had I signed on the spot yesterday, this dealership's failure to know their own manufacturer promotions would have cost me over £4,000.00 unnecessarily.
When I contacted the dealership today to clarify this massive discrepancy, both the sales consultant and the manager were still completely oblivious to Volvo's active, official offer. It is frankly bewildering that staff at a franchised main dealer—whose sole job is to know and sell Volvo vehicles—are this clueless about current manufacturer deals.
To top off an already shocking experience, the manager did not even have the courtesy or professional etiquette to offer an apology.
If you are considering buying a car from Stoneacre Volvo Stockton or Stoneacre for that matter consider this a stern warning: double-check every single figure, APR rate, and offer yourself on the main Volvo website before signing anything. Their team will happily overcharge you thousands through sheer lack of knowledge . Absolute failure of customer care on the part of Stoneacre.

I had seen a car online and contacted Stoneacre to enquire if it was still available. I soon received an email from the manager, Curtis, and then an email with a video from Luke.

The car was ready for a test drive when I arrived and I decided to buy it - fortunately, it was available to drive away the next day.

Luke was a great salesperson to work with - answered all my questions, knowledgeable about the car and let me know all the different options and extras available, without being pushy. Extra thanks to the team for looking after us and having patience while we sorted out a missing bank transfer.

I would be happy to deal with Stoneacre Worksop again, and will recommend them to others.

Vehicle was originally scheduled for delivery in May but delayed until August. No updates from dealer on delay or when date was finalised - had to chase each step of the way.

On delivery date I called at 4pm as no word of arrival time. Was told 5.30 to 6.00pm arrival. Showed up at 6.30pm. Again, not even the courtesy of a call to let me know about the delays.

I’ve had issues with Stoneacre since November 2025, and after months of fighting with their Standards Department, they finally apologised for the injustice done.

But the problems didn’t stop there.

In July 2026, I went back for a simple oil change. Whatever they did was wrong — while driving, I lost all engine oil. The warning came too late, and the car became unsafe to drive.

I had to call SEAT Roadside Assistance, who confirmed the oil loss and provided emergency help. This should never happen after a professional oil service.

So anyone planning to have work done at this specific Stoneacre workshop — be extremely careful. My experience shows that even basic maintenance can be mishandled with dangerous consequences.

Made us very welcome, guy from motability was absolutely spot on couldn’t be any more helpful, great car and great company

Purchased a new CX5, very helpful sales team when my side of the transaction was not going too well, few hiccups with transfer they helped me out.
Explained all the car details knobs an switches, a big thankyou to Neil, Dave and James

A massive thank you to Brian for making choosing my new car such an easy and stress free experience!

Nothing was ever too much trouble for him. He was so helpful, patient and knowledgeable throughout, answering all my questions and helping me choose the right car for me.

I honestly couldn’t have asked for better service. Brian went above and beyond and made the whole experience so enjoyable.

Thank you again, Brian! Highly recommend!

I dealt with George at Doncaster who was lovely, professional, knowledgeable and nothing was too much trouble from start to finish. For me it was the fact that he wasn’t a pushy in your face car sales man which made my experience better.