Stratstone - MINI Leeds Reviews 165

The after sales care at this dealership is appalling. I purchased an electric JCW but started to experience charging issues soon after purchase which they dismissed. I ended up taking the car to another mini dealership and they identified that the car had a leaking tail fin. This was repaired but the problems persisted eventually resulting in the vehicle being recovered as it was unable to charge. I have owned the vehicle for 9 months but it has been subject to repair for the last four months. I tried to reject the vehicle in line with my consumer rights and the dealership failed to respond to my request. I raised complaints with mini uk, mini finance all of which passed me back to this dealership which to-date remain un-responsive.

From the start of my Mini journey I have been supported by Robert - from taking his car for a test drive to the purchase of a new car and the thorough handover less than a week later. Thank you for your help and support and availability to answer all my questions.

I didn't purchase a Mini in the end but Tarran was so helpful, knowledgeable and friendly I had to put a review on. Tarran helped me locate possible cars suitable for me, telling me in detail about each one. He was patient throughout as I spent quite a while looking at a couple of vehicles. He came for test drive with me and forwarded me the links to the vehicles I was considering and said I could e-mail any questions through afterwards.
Not the car for me in the end, but very pleasant, stress free experience. :)

Stratstone Mini were excellent, they listened to my requests, were very polite, patient and knowledgeable.
My mini was inspected and fulfilled with my requested lube service.
Everything was completed to my satisfaction.

Avoid this dealership at all costs
Avoid this dealership at all costs. My experience with Mini Stratstone Leeds has been nothing short of a nightmare from start to finish. What should have been a smooth vehicle purchase turned into one of the most stressful, frustrating, and disappointing experiences I’ve ever had.

Not only was the entire process poorly handled, but the dealership also returned my vehicle in unacceptable condition—covered in buffing marks, with dents and scuffed alloy wheels that were not there before. This demonstrates a complete lack of care and professionalism.

Even more concerning, they reset a sensor linked to a major gearbox fault within less than two hours of the vehicle being recovered to them—posing a serious safety risk. This kind of behavior is not only negligent but dangerous, and it's shocking to see from an official dealership.

The Head of Business, has dealt with the matter appallingly, offering no accountability or resolution. The handling of the situation has been absolutely disgraceful.

Due to the severity of the issues, I’ve now escalated the matter through legal channels involving my lawyers and the head office. A court case is currently ongoing.

This has truly been a nightmare from hell. I would not recommend buying from this dealership under any circumstances.

I took delivery of my 74 plate electric Mini Cooper SE classic today. The service has been amazing, Gabi was brilliant, really helpful throughout, delivered from Leeds to Southampton, faultless service and a fantastic car.

Stratstone mini leeds
Stratstone mini leeds
Avoid this dealership at all costs. My experience with Mini Stratstone Leeds has been nothing short of a nightmare from start to finish. What should have been a smooth vehicle purchase turned into one of the most stressful, frustrating, and disappointing experiences I’ve ever had.

Not only was the entire process poorly handled, but the dealership also returned my vehicle in unacceptable condition—covered in buffing marks, with dents and scuffed alloy wheels that were not there before. This demonstrates a complete lack of care and professionalism.

Even more concerning, they reset a sensor linked to a major gearbox fault within less than two hours of the vehicle being recovered to them—posing a serious safety risk. This kind of behavior is not only negligent but dangerous, and it's shocking to see from an official dealership.

The Head of Business, RH, has dealt with the matter appallingly, offering no accountability or resolution. The handling of the situation has been absolutely disgraceful.

Due to the severity of the issues, I’ve now escalated the matter through legal channels involving my lawyers and the head office. A court case is currently ongoing.

This has truly been a nightmare from hell. I would not recommend buying from this dealership under any circumstances

"I had a great experience at the MINI dealership. Sadie Wright provided friendly, polite, and professional service throughout. Communication was clear and timely, and the overall customer service exceeded my expectations."

We recently had a problem with our Mini Clubman. We got in touch with Stratstone Leeds and booked our car in with in a couple of days. The problem was solved immediately with the usual professional, courteous manner.

Well all I can say it's not just a one off great service, it's everytime!!
Rhiannon ensures the process it perfect everytime, I won't take my car anywhere else!
Thanks again

Really great customer service from Daisy and the team. Kept me fully informed about the progress of my lovely mini. My car had been cleaned inside and out, it's always the little things that make a difference. A bit like my little mini.

Just purchased my new EV Mini .
The whole experience was incredibly smooth
Liam was so helpful and attentive.
Totally recommend 10/10 !

I recently purchased a mini countryman jcw fromstratstone mini Leeds. From our initial review looking at the cars we were greeted by Csilla she was very knowledgable listened to our requests answering all enquiries we followed up the first visit with looking for a car we did not want new but less than a year old with a good spec she worked well with us to find the correct car. All the staff in the show room very friendly and open to help and answer questions. When negotiating trade in of our old car this could not have been smoother and matched a price to suit our need. Communication through out was excellent I love my car would recommend this car and this sales team especially Csilla

Jacky Riley

We dealt with Liam at Stratstone mini, Leeds. From start to finish he explained everything clearly, was knowledgeable and listened carefully to our needs. Most importantly, he did everything he said he would-the communication was first class. The excellent service didn't end when we drove away-he has continued to check in that we were still happy with everything in the weeks after our purchase.

I recently had the pleasure of buying a new MINI, and I want to highlight what an exceptional experience it was thanks to James Wetherill. I hadn’t purchased a car in over four years, so I was a little apprehensive, expecting a heavy sales pitch. However, James completely exceeded my expectations.

He truly listened to what I wanted and worked within my budget to make it happen. His friendly, down-to-earth approach made the entire process stress-free and enjoyable. At no point did I feel pressured—he wasn’t pushy at all, which I really appreciated. James made what could have been a daunting experience into a joyful one, and I’m so grateful for his help. Imran also was fab and super helpful - supporting me with the setting up of my mini app.

If you’re considering buying a MINI, I wholeheartedly recommend working with James. He’s an absolute credit to the team!

We walked in to the dealership,we were greeted by Imran.We explained our situation that we had just come from another car dealership a kind of car warehouse place with a very impersonal service and staff .Due to illness I needed to change my car .Imran was very professional,polite and understanding .He helped us find the right car for us.Everything was sorted very quickly no fuss and the car was very clean and just ready to go.The show room was immaculate the staff were all friendly and all acknowledged us.There was hot and cold drinks available the toilet facilities were very clean.The show room had disabled access and a lift.There wasn’t anything about the experience that we could honestly say we didnt like .If you a looking for a good quality car from a trusted brand ( I’m love minis ) Then this is the place to go .This is my third mini and my first time at Leeds dealership .I would definitely recommend Stratstone Leeds.I felt that I was getting a good car. That had thorough checks and from a brand I love ,sold to me by a person who clearly works hard to get it right for the customer .So if you a considering buying a mini call in and see the lovely team at Leeds I’m sure they will do their best for you as Imran did for us .
Sue.

We had great service from start to finish. Exceptional customer service from Imran Khan.

Ranjit and team so helpful and efficient, sorted new part really swiftly, thank you so much Roxy

Another fantastic experience buying my second mini from Michael and the Leeds branch.
Wouldn’t go anywhere else.
The service, advice and attention to detail was outstanding.
All the staff team are very welcoming and made the whole experience a good one
Thank you again to Michael, a credit to the company

We purchased a new mini from stratstone leeds . Every part of the purchase was excellent . The whole team where amazing from choosing the car to collecting it . They gave us a fair price for our trade in vehicle , and when we collected our mini the team had gone all out to make it special for us .
Thank you Liam , James and Micheal at Stratstone !