Superdry US Reviews 

30,539
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 474 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the durable materials, cozy design, and exceptional warmth of the jackets and hoodies available. Many people find the clothing comfortable, well-crafted, and stylish for daily wear throughout the various colder seasons and occasions. However, some customers also noted frequent issues with sizing inconsistencies across different garments and unexpected order shipping delays. Consumers frequently struggled to reach customer support when items arrived damaged or went missing entirely during transit. Reviewers mentioned that getting assistance with returns or processing refunds proved extremely difficult during their purchase process.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with many consumers praising the durable... See more

Quality

Clients share positive opinions on quality, frequently praising the thick, high-material fabrics and durable... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting missing packages and... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many reviewers highlight fast shipping and... See more

Customer service

Customers expressed deep frustration and dissatisfaction regarding customer service due to prolonged response... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I really liked the material of the tshirts i ordered however 4 of them shrunk terribly and the customer service told me they cant help because i put them in the drier. Even though the other two didnt... See more

Rated 4 out of 5 stars

The delivery speed is good, products are good. The only reason I gave 4 starts instead of 5 is because the main button on the shorts are sawn in instead of metal like Billabong's that is more durable.... See more

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more



Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.5

Average

TrustScore 3.5 out of 5

31k reviews

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3.5

All reviews

(30,539)

459 reviews in the last 12 months

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Rated 5 out of 5 stars

One happy customer

The quality of the material and the engineering are top notch. The designs are perfect for a guy like me. Fast delivery and easy returns make the purchase easy

21 September 2026
Rated 3 out of 5 stars

I really liked the material of the…

I really liked the material of the tshirts i ordered however 4 of them shrunk terribly and the customer service told me they cant help because i put them in the drier. Even though the other two didnt shrink. I will be hesitant to order something again.

15 September 2026
Rated 5 out of 5 stars

The Jacket

the quality of the jacket is nice & cozy and the delivery service is nice it came earlier than expected. if you thinking about get this jacket you should you won’t regret ! 😁

7 September 2026
Rated 5 out of 5 stars

High Quality Clothing

I purchased 3 hoodies from Superdry, and they are my favorites in my closet rotation. The material is high quality and thick, which works well as a layer during the winter or a simple pullover during spring or summer. It's very breathable and great for travel as well. Will definitely purchase from here again. I will note that delivery can take a bit, I think mine took about 4-5 weeks for delivery. But for the quality it is certainly worth it.

4 November 2025
Rated 5 out of 5 stars

Superdry has Super Hoodies

The hoodies are the best I've worn. I only wish a store was closer so that I can try more things. Either way, if the quality of the rest is even close to this then I've no worries. Rock solid.

24 August 2026
Rated 4 out of 5 stars

Good quality for what they are

Good quality for what they are. I bought some cargo pants for summer; the fabric is thinner but not flimsy and they look cool.
Only issue is in the US no long sizes are available. I am tall so I often have to take down the hems of my pants. These were no exception. On the positive side it was quite easy with these.

11 December 2025
Rated 5 out of 5 stars

Excellent quality and incredibly fast…

Excellent quality and incredibly fast delivery! We’ve ordered from them before, and some of our shirts are still in great condition after four years of regular use, which really says a lot about the quality. Our latest order arrived very quickly and, once again, the shirts look and feel fantastic. Reliable service, great quality, and products that truly last. Highly recommended!

11 August 2026

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