Very smooth process of buying a new car. Salespeople not pushy, even with extra insurance etc and answered all questions. Easy to communicate with and not left hanging around in sale rooms or on phone... See more
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I recently purchased my Mini Cooper S from this dealership and can honestly say I had a very positive experience there. The service I received from Sayhan R. was professional, friendly and helpful. I... See more
Company replied
Jackie Everett took out all the stress after having my accident. She is so fast and efficient, doesn’t waste any time and has the most amazing customer service. Also a lovely character who mak... See more
Company replied
Tammy was an amazing salesperson from start to finish. They found me a vehicle suiting my exact specifications within the hour and kept me informed throughout the purchase process. Tammy made me feel... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7601
4.7
Excellent
240 reviews
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Very smooth process of buying a new…
Very smooth process of buying a new car. Salespeople not pushy, even with extra insurance etc and answered all questions. Easy to communicate with and not left hanging around in sale rooms or on phone.
31 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We made an enquiry and went from there.
We made an enquiry. Pyper was fantastic from the start. Sent a video, explained all the systems and provided a very professional service. 10 out of 10 Service.
11 June 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Pyper provided such a professional and thorough service, including the helpful video and clear explanations. It’s wonderful to know that you felt well supported throughout your enquiry. Your 10 out of 10 rating means a great deal to us. We truly appreciate your feedback and hope you continue to enjoy your MINI. Kind regards, Peter Chadwick - Head of Business
Excellent 5-star service from Pyper!
Brilliant experience at Sytner Chigwell MINI. Pyper was great to deal with and made the whole process smooth and stress-free. Highly recommend this team!
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Dear Jane, thank you ever so much for your wonderful review. I'm delighted to hear that Pyper provided you with a smooth and stress-free experience at Sytner Chigwell MINI. It’s always our aim to make every customer’s journey as enjoyable as possible, and your kind words truly mean a lot to the whole team. We really appreciate your recommendation and hope to welcome you back in the future. Kind regards, Peter Chadwick - Head of Business
Think very carefully before buying a used car from Sytner MINI.
I was over the moon when I bought my Approved Used MINI, until everything unraveled.
What should have been a straightforward purchase turned into months of stress. After trying to understand the service history, I learned my 'Approved Used' car didn’t actually meet the basic requirements. No full service history. No proper evidence. Nothing that should legally qualify it as Approved Used.
The compensation offered was insulting, and being told to 'just pick another car' wasn’t an option after waiting so long for this exact model. Meanwhile, the car I was mis‑sold has plummeted in value. I can’t sell it without losing thousands, and I can’t trade it in because it doesn’t meet the criteria it was advertised with.
When I asked for senior management details, I was stonewalled. I was even told by “Tommy” that he was senior management, which he was not. That summed up the attitude: deflect, delay, and avoid accountability.
Customer services went silent, so I had to escalate to the Ombudsman, and now the Motor Ombudsman. Nearly two years on, I’m still fighting. I’ve been offered a buy‑out that leaves me losing my deposit and every monthly payment I’ve made, simply because the car was misrepresented from the start.
This has been a breach of trust and a breach of consumer rights.
Think very carefully before buying a used car from Sytner MINI.
2 December 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Dear Rii, We are truly sorry to hear about your disappointing experience with your Approved Used MINI. As you are aware, we have previously tried on a number of occasions to work through this matter with you directly and reach a resolution that was satisfactory for everyone involved. We appreciate that this has been ongoing for some time, and unfortunately despite several reviews of the issue — including when Tommy was here and again last year — we have not yet been able to make further progress. Given the circumstances the matter was referred to the The Motor Ombudsman, and we are currently awaiting their impartial review and response following our last correspondence with them. Kind regards, Peter Chadwick - Head of Business
I recently purchased my Mini Cooper S…
I recently purchased my Mini Cooper S from this dealership and can honestly say I had a very positive experience there. The service I received from Sayhan R. was professional, friendly and helpful. I felt in safe hands throughout the whole process. I'm very pleased with my car and highly recommend Mini Chigwell.
25 April 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Dear Helen, thank you very much for your kind words and for taking the time to share your positive experience with us. I'm delighted to hear that Sayhan provided professional and friendly service, making you feel confident throughout your purchase. It’s wonderful to know you are pleased with your MINI Cooper S. Your recommendation means a great deal to us and we hope you continue to enjoy driving your new car for many miles to come. Kind regards, Peter Chadwick - Head of Business
Very professional service
Great people working there
Very professional service
And very helpful person
Very recommending
9 March 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Dear Michal, thank you very much for your kind words and positive feedback. I'm delighted to hear that you found our team professional, helpful, and approachable. It is always our aim to provide excellent service and ensure every customer feels valued. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Chigwell MINI in the future. Kind regards, Peter Chadwick - Head of Business
Sales person was very good
Sales person was very good. Took the time to answer my questions. Very pleasant young man.
11 March 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Dear Claire, thank you very much for your kind words and for taking the time to share your experience with us. I'm are delighted to hear that our sales team provided you with attentive and pleasant service, answering all your questions thoroughly. It is always our aim to ensure every customer feels valued and well-informed throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Had a great experience with Sytner…
Had a great experience with Sytner Chigwell MINI. Pyper was amazing, she found several vehicles for me to consider, was very warm and friendly and made me feel at ease as I was quite nervous having not changed my car for a long time. I completely changed the type of Mini I had originally thought I wanted and she got me the exact one I wanted. I am really so happy with the whole experience and that’s all due to Pyper and Andrew
27 February 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Dear Janet, thank you so much for your wonderful review. I'm delighted to hear that Pyper and Andrew made your experience so positive and helped you find the perfect MINI, especially as it was a big change for you. It’s great to know you felt comfortable and supported throughout the process. Your kind words mean a lot to the team here at Sytner Chigwell MINI. We hope you enjoy your new car for many years to come! Kind regards, Peter Chadwick - Head of Business
Service
It’s very kind people and they know what they’re doing. Very recommended
15 December 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Dear Michal, thank you ever so much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that you found our team knowledgeable and friendly. It is always our aim to provide excellent service and ensure our customers feel valued and well looked after. Your recommendation means a great deal to us and we truly appreciate your support. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Excellent service
I received excellent service throughout the process of purchasing my car. Everyone I dealt with at Sytner Mini were knowledgeable, friendly, courteous and helpful.
7 November 2025
Reply from Sytner Group - Sytner Chigwell MINI
Dear Samantha, thank you ever so much for your wonderful review. I'm delighted to hear that your collection experience was seamless and that you would highly recommend Sytner Chigwell MINI. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your kind words truly mean a great deal to the entire team. We look forward to welcoming you back in the future and hope you continue to enjoy your MINI. Kind regards, Peter Chadwick - Head of Business
Communication was very good
Communication was very good. Andrew kept us informed along the way.
18 October 2025
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your positive review Belinda. I'm delighted to hear that you had a good experience. Our team takes great pride in keeping our customers informed every step of the way, and we are glad that Andrew was able to do so for you. We appreciate your recognition of our communication efforts and we will continue to strive for excellence in this aspect. Thank you for choosing Sytner Chigwell MINI and we hope to see you again in the future. Kind regards, Peter Chadwick - Head of Business
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Matisa. I'm delighted to hear that you had a positive experience at Sytner Chigwell MINI. Our team takes great pride in providing excellent communication and customer service to all of our valued customers. We appreciate your recognition of our efforts and we will continue to strive for excellence in all aspects of our dealership. Thank you for choosing Sytner Chigwell MINI and we look forward to serving you again in the future. Kind regards, Peter Chadwick - Head of Business
Andrew from sytners Chigwell was excellent
Andrew from sytnets Chigwell was helpful and
9 September 2025
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Jo. I'm delighted to hear that Andrew was able to provide you with helpful assistance. Our team takes great pride in delivering exceptional customer service and we are glad that Andrew was able to meet your expectations. We appreciate your support and look forward to welcoming you back to our dealership in the future. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Jackie Everett took out all the stress…
Jackie Everett took out all the stress after having my accident.
She is so fast and efficient, doesn’t waste any time and has the most amazing customer service.
Also a lovely character who makes you feel at ease, always with a smile and trustworthy in what she does.
Would not go anywhere else !
1 August 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your glowing review Lucy. I'm delighted to hear that Jackie Everett provided you with exceptional service during a stressful time. Her efficiency and dedication to customer service are qualities we pride ourselves on at Sytner Chigwell MINI. We are pleased to hear that Jackie's friendly and trustworthy nature put you at ease. We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
This was my third Mini from Sytner…
This was my third Mini from Sytner Chigwell and the service was flawless every time
2 April 2025
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Mrs Stevenson-Hamilton. I'm delighted to hear that you have had a flawless experience with us for the third time. It is our pleasure to provide top-notch service to our valued customers like you. Thank you for your continued loyalty and custom, it truly means a great deal to us. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Always a very good service at Chigwell…
Always a very good service at Chigwell and staff very friendly and helpful
25 February 2025
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your kind words Beryl. I'm delighted to hear that you consistently receive excellent service at Sytner Chigwell MINI. Our team takes great pride in providing a friendly and helpful experience for our customers. We appreciate your loyalty and look forward to continuing to serve you in the future. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
Everything was fine
Everything was fine. Sorry i dont write reviews as i can never think of what to say
31 January 2025
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for taking the time to leave a review and five star rating Jacqueline. I'm delighted to hear that your experience at Sytner Chigwell MINI met your expectation. We hope to continue providing excellent service to you in the future. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
excellent all the way from the…
excellent all the way from the beginning, will stay with this group now
jessica was exceptional and the boss made the deal happen by giving ys a deal we can afford
14 January 2025
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your glowing 5-star review Mr Burns. I'm delighted to hear that your experience was excellent from start to finish. Our team takes great pride in providing exceptional service and we are thrilled that Jess stood out to you. We are also pleased that we were able to present a deal to you that fits your budget. We appreciate your loyalty and look forward to seeing you again in the future. Thank you for choosing Sytner Chigwell MINI. Kind regards, Peter Chadwick - Head of Business
The service i received from Tammy…
The service i received from Tammy before and after the purchase of my vehicle was very good and helpful.
30 August 2024
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you for your positive review Stephen. I'm delighted to hear that you had a great experience at Sytner Chigwell MINI. Tammy is a valued member of our team and we are glad that she was able to provide you with excellent service before and after your purchase. We strive to make the car buying process as smooth and enjoyable as possible for our customers. Thank you for choosing us and we hope to see you again in the future. Kind regards, Peter Chadwick - Head of Business
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