Sytner Group - Sytner Select Nottingham Reviews 

Had a nice welcome to the reception lady-Had a MOT booked
in for a two hour slot-great service recommended thank you regards to Mr Harrad

Shocking experience. Bought a polo for my son, cost £11.5k. Was sold with faulty clutch and unaligned breaks. The car keeps cutting out which means it is dangerous to drive, especially for a new driver. Sytner say there isn’t a problem when there clearly is. I have one very upset 17 year old who is still paying for a car he daren’t drive. AVOID

Brayden made our car-buying experience smooth and enjoyable. He was professional, knowledgeable, and genuinely committed to helping us find the right vehicle. He answered our questions, went the extra mile, and made the process stress-free without any pressure. Highly recommend Brayden for outstanding customer service when buying a car from Sytner.

We reported a fault with the transmission on my daughter's recently purchased used VW polo. This was from Sytner Select Nottingham. After driving for some time, the gears would not change at all, frequently causing traffic jams and hazardous situations. We were repeatedly told that technicians could not find a fault - but that they had only driven the car (we're not sure for how long), not actually inspected the clutch. When my own mechanic did a thorough inspection, he found the fault and ordered a replacement clutch and a replacement for a part that was leaking fluid into the gearbox. The service desk never seemed to answer their phones - I sat on hold repeatedly for hours and eventually had to take time out of work to go to Sytner Select in person, where I found that they were unfriendly to deal with. We felt completely brushed off and that our concerns were irrelevant. My daughter had to drive this car up to a new job in Leeds a week later - she was nervous about driving it, and we were too, knowing that it had a fault which Sytner seemed unwilling to inspect properly. We are angry that they were prepared to risk her safety in this way: the consequences could have been catastrophic. I have since tried to contact the company regarding our complaint and again I am getting no reply. Their invitation to use Whatsapp has produced nothing and we have not recieved the service documentation that was promised over a fortnight ago. Someone else on here has said that once you drive away, they want nothing to do with you. That is definitely how we feel at this point. Please could you at least employ more people to answer the phones?

Staff were polite and professional, the work carried out was very quick without compromising quality. Very pleased.

I collected my new car today as a repeat customer, I was looking for a slightly bigger car (previously had a C3 bought from here) I went to the same sales person Ethan who was extremely helpful and recommended a Geely EX5. I ended up choosing a pre reg one and it’s lovely! I would recommend them to family and friends and will ask for them again when I go to buy a new car in the future!

We simply cannot fault the service we received from both the sales person Matthew and the sales manager Adam. From arrival through to completion of purchase we feel our experience couldn’t have been any better. We would certainly recommend Sytner Select Nottingham for their professionalism, quality of stock and accommodating our needs.

I recently enquired about a vehicle and had plenty of correspondence with one of your sales team (Brayden) explaining my interest and finding out more about about the car. I explained my interest in viewing the car and arranged to see it on 14/6/26 where he informed me he was not in as it was his day off. He then said I could purchase an extended reservation fee of £500 which I was happy to pay on 10/06/26. On the 12/06/26 I was sent a text with the link to pay the reservation fee which I did @11:07 then I received confirmation @11:12. Then @14:21 Brayden emailed me informing me the same vehicle was reserved in-house on the same day. I am now £500 out of pocket and was told I had to wait nearly a week to receive my payment back. This is such poor service for a company like this. IF I COULD RATE 0 I WOULD.

Bit skeptical at first cause of the older reviews but went for it as I’d finally found the exact spec I was looking for. Kaleem was my salesman and he was top class from day one. There were no biases despite the fact I was 18 and buying a powerful car.

The salespeople could maybe be a bit more versed on the cars as they had to check a few details and phone back but I’m not surprised as they have loads in stock. Despite this, he was always eager to help and would get back to me really quickly.

MOT had less than 6 months so he’s speaking to my local BMW dealers now about the invoice and paying for it.

I had the pleasure to meet Mathew Tomy,part of the sales team, who helped me purchase my car.
Mathew took the time to listen to my questions and answered them openly and honestly. He had a genuine interest in ensuring the car was suitable for my needs and certainly made me feel valued and respected.
I will have no hesitation in recommending Sytner Nottingham to my friends and family based on this experience.
Kevin

Fabulous service from Jess when buying our new used car from Nottingham Sytner.
Not only did she come in on her day off to accommodate us, she dealt with the transaction with professionalism and care.
The car is amazing and just what we needed.
Thank you Jess!

Really easy to reserve, view, test drive and buy the car. Staff are really accommodating and always happy to help.

I had a fantastic experience, the salesman (Adam) was very helpful polite knowledgeable and explained everything in full, the I bought was presented to a very high standard

I had a guy called jack helping me with choosing a car and then I found one and from start to finish he was amazing and so helpfully with everything and is polite and honest with everything and the car has been great for the past 2 weeks of owning it

I had an excellent experience buying a car. All staff were transparent with the details and friendly and helpful.
Would recommend. Simon and Ashley were particularly helpful 😀

I bought a car from here a few months ago with the help of Jack. He made the experience very smooth and easy. Overall, I am incredibly pleased with the service I received.

Very happy with the experience I had with synter Nottingham. Kaleem was great and was very helpful throughout the process. Would highly recommend

Great experience and would return for future purchases.

The staff especially Allen was very good, informative, professional and very knowledgeable about our car that we were aiming to purchase. In fact all the staff were nice to speak with and never pushy, even offering us discount off of products. A great experience..! I would recommend anyone who wants a great deal on a second hand used car to go to Sytner Select.

Allens was very helpful from start to finish and kept me updated throughout the whole process