Had my car serviced at BMW Solihull and couldn't fault the experience. From booking to collection, the service was outstanding — professional, friendly staff who really pay attention to detail. The sh... See more
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I am deeply disappointed with Sytner BMW Solihull. I booked a routine service and MOT online, dropped my car off at 8:00 AM ( they mentioned i may need to wait untill 5 pm) but work didn't start u... See more
Speedy and efficient service both at drop off and pick up. Special mention for Ola who dealt with me, she was exceptional. Superb service from this very bright and engaging young lady, a real as... See more
Company replied
Had a small remedial body work repair, handled by Oli. Oil presented good inter personal skills, good knowledge of his area of work, taking time to explain what would be done in a reassuring manner... See more
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Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Rd,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 733 3444
4.3
Excellent
897 reviews
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Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Excellent dealership.
28 September 2026
Unprompted review
Millie Armstrong was extremely helpful.
Millie Armstrong was extremely helpful.
5 stars
28 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing service from booking through to…
Amazing service from booking through to collection!
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Amanda, Thank you ever so much for your wonderful 5-star review. We are delighted to hear that you found our service amazing from the very start of booking through to collection. It’s always our aim to provide a seamless and enjoyable experience for every customer, and your kind words truly mean a great deal to the entire team here at Sytner Solihull BMW. We look forward to welcoming you back in the future. Warm regards, The Sytner Solihull BMW Team
Five star service!!!
Had my car serviced at BMW Solihull and couldn't fault the experience. From booking to collection, the service was outstanding — professional, friendly staff who really pay attention to detail. The showroom is modern and impressive too. Made me feel valued as a customer. Will definitely be returning.
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mrs Clarke, Thank you ever so much for your wonderful review. We’re thrilled to hear you enjoyed every aspect of your service experience, from booking to collection. It’s delightful to know our professional and friendly team made you feel valued, and that the showroom impressed you too. Your kind words mean a great deal to us, and we look forward to welcoming you back to BMW Solihull in the future. Warm regards, The BMW Solihull Team
deeply disappointed with Sytner
I am deeply disappointed with Sytner BMW Solihull. I booked a routine service and MOT online, dropped my car off at 8:00 AM ( they mentioned i may need to wait untill 5 pm) but work didn't start until 11:00 AM. Worse, when I picked up the vehicle, they had done the MOT but completely forgot the service.
A manager rescheduled me for two weeks later (saying the service was not booked through the online system). I brought the car back, and the service was supposedly completed. However, a few days later, my car's system was still alerting me that a service was needed because they failed to reset the indicator.
When I called customer service, I was told I’d have to bring the car back for a third time to fix their mistake. I was promised a callback from management, but nobody ever phoned.
Expecting a customer to visit three times for a basic service due to total incompetence and ignored callbacks is unacceptable for a premium brand. Save yourself the hassle and go elsewhere.
19 September 2026
Unprompted review
Well organised and my vehicle service…
Well organised and my vehicle service progressed and completed on schedule - excellent personal attention on the part of Kyle MacFarlane. Professional all round and in-keeping with the brand.
23 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear James, thank you very much for your kind words. We’re delighted to hear that your vehicle service was well organised and completed promptly. It’s wonderful to know that Kyle MacFarlane provided such excellent personal attention throughout your visit. We strive to maintain a professional and welcoming environment that reflects the quality of the BMW brand, and your feedback truly honours our efforts. We look forward to welcoming you back to Sytner Solihull BMW in the future.
First rate service from the Sales team…
First rate service from the Sales team members, Dan and Graham
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear B Cooper, Thank you ever so much for your kind words and glowing review. We’re delighted to hear that Dan and Graham provided you with first-rate service during your visit to Sytner Solihull BMW. It’s always our aim to ensure every customer enjoys a smooth and enjoyable experience, and your feedback truly honours the team. We really appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Customer Care
Booked my car in for a service, brake fluid change and Mot.
I was notified by telephone when all the work had been completed.
On arrival I went to reception desk.
The two receptionists were more interested in mending the coffee machine rather than welcoming customers.
After catching there attention, my registration number and name were taken.
I proceeded to seat down and wait for someone to call me.
After 25 minutes waiting.I approached the reception again.
I politely asked one of the receptionists how long I would have to wait to collect my keys.
The receptionist looked down on her notepad and replied I’m really sorry for the wait but she had forgotten to inform the service department.
I still had to wait another 15 minutes for someone from the service department to bring my keys and paperwork so I could make payment.
Considering this is a high end dealership the customer care needs to rapidly improve or more people will go else where
19 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mr Savage, Thank you for your feedback. We sincerely apologise for the poor experience you faced upon collection of your vehicle. It is unacceptable that our reception team appeared inattentive and that communication delays caused unnecessary waiting. Your comments are taken seriously and highlight an area where we need to improve. We appreciate you bringing this to our attention and understand the importance of providing the high standard of customer care expected at a premium dealership such as ours. Kind regards, Sytner Solihull BMW
Great service again from Synter…
Great service again from Synter Solihull and San. Easy hand over, solution focused and as ever fantastic quality! Thank you BMW
19 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mrs Fellowes, Thank you ever so much for your kind words and fantastic 5-star review. We are delighted to hear that San and the team at Sytner Solihull provided you with an easy handover and a solution-focused experience. It’s always our aim to maintain the highest quality of service, and your appreciation means a great deal to us. We look forward to continuing to support you with all your BMW needs in the future. Warm regards, The Sytner Solihull BMW Team
I recently bought my first-ever car…
I recently bought my first-ever car from Sytner Solihull, and the whole process was very smooth and stress-free.
Lazar was really professional and sorted everything to the point.
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you very much for your kind words and for choosing Sytner Solihull for your first car purchase. We are delighted to hear that Lazar provided professional and efficient service, making the process smooth and stress-free for you. It is always our aim to ensure every customer feels confident and well supported throughout their experience. We truly appreciate your positive feedback and hope you enjoy many happy journeys in your new vehicle. Welcome to the Sytner family!
Car was ready on time and invoice was…
Car was ready on time and invoice was in line with the quotation
Always courteous and polite
Thank you
17 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that your car was ready on time and that the invoice matched the quotation provided. It’s wonderful to know that our team’s courteous and polite service met your expectations. We truly appreciate your thanks and look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Great service
Great service, all staff friendly, helpful and polite. Definitely recommend and I always feel well looked after.
17 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Diane, Thank you very much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that you found our team friendly, helpful, and polite throughout your visits. Knowing that you always feel well looked after means a great deal to us. Your recommendation is sincerely appreciated, and we look forward to continuing to provide you with the excellent service you deserve. Warm regards, The Sytner Solihull BMW Team
Very good
Very pleasant to deal with and timings were kept to. All good
11 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Janet, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found your experience with us pleasant and that we were able to keep to the agreed timings. It is always our aim to provide a smooth and enjoyable service for all our customers. Your satisfaction means a great deal to the team at Sytner Solihull BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Excellent service and brilliant…
Excellent service and brilliant customer service. keep up the good work and continue to strive to be great. highly recommend.
15 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Sheir, Thank you ever so much for your kind words and wonderful feedback. We are absolutely delighted to hear you found our service excellent and our customer care brilliant. Your recommendation means a great deal to us and encourages all of our team to continue striving for greatness. It’s always a pleasure to receive such positive comments, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Solihull BMW in the future. Kind regards, The Sytner Solihull BMW Team
Disappointing Service Experience
My 2018 3 Series had a replacement SOS Module/ATM fitted and had subsequently lost its Remote Services functionality. BMW Technical Support provided clear guidance on the steps required to restore it, which I shared in detail with Sytner Solihull via WhatsApp before booking the car in.
The experience initially looked promising, with good communication from my Service contact and the usual offer of additional work and a complimentary wash and vacuum.
Unfortunately, after an hour of diagnostic work, I was sent notes that appeared to disregard the information I had provided. I was subsequently told that, because the vehicle had an aftermarket SOS Module/ATM fitted, reprogramming could not be carried out under BMW protocol.
Had the job card and vehicle history been properly reviewed beforehand, this should have been identified before the car was booked in and the diagnostic work undertaken.
As a result, I incurred £150 for the diagnostic investigation, £25 for a courtesy car, plus the inconvenience of dropping off and collecting the vehicle — costs and inconvenience that I believe could have been completely avoided. And to top it off, my car didn’t appear to have been cleaned either.
Overall, disappointing attention to detail and communication. I’ll be considering an alternative BMW dealership next time.
1 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Phil, thank you for your detailed feedback. We sincerely apologise for the frustration caused by the miscommunication and the unexpected charges. As you are a trader, you will be aware that second hand parts cause programming issues. Having spoken to the team, Lisa - our service manager - is trying to liaise with BMW on a potential work around. Tom will continue to be your contact. Regards Sytner Solihull.
Attentive and professional service…
Really attentive and professional service from both front of house and workshop staff. A massive contrast with other dealers I use.
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that you found our front of house and workshop teams both attentive and professional. It’s wonderful to know that our service stands out positively compared to other dealers you’ve experienced. Your feedback is highly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back at Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
A absolute great experience dealing…
A absolute great experience dealing with Kyle from service department, very knowledgeable. Kyle has been my go to person whenever my service is due . Looking forward seeing you next time
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you very much, Ash, for your kind words and wonderful review. We’re delighted to hear that Kyle from our service department has consistently provided you with knowledgeable and friendly support. It’s always great to know our team makes your visits a positive experience. We truly appreciate your loyalty and look forward to welcoming you back at Sytner Solihull BMW for your next service. Your continued trust means a great deal to us. Kind regards from all of us.
Fast and simple service
Handover was straight forward, service advisor was helpful. Easy to book online in advance.
27 August 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear A Lau, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the handover process was straightforward and that our service advisor was helpful throughout. It’s also great to know you found booking online easy and convenient. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Just purchased a 128ti from the team
Just purchased a 128ti from the team at Sytner Solihull. From reception, test drive, and the purchase process - everybody I encountered was friendly and knowledgeable.
A great car buying experience.
27 August 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you very much, Nick, for your kind words and for choosing Sytner Solihull for your 128ti purchase. We’re delighted to hear that your experience from reception through to the test drive and purchase process was so positive. It’s wonderful to know that our team made you feel welcome and well informed throughout. We truly appreciate your feedback and hope you enjoy every moment behind the wheel of your new car. Wishing you many happy journeys ahead!
Speedy and efficient service both at…
Speedy and efficient service both at drop off and pick up.
Special mention for Ola who dealt with me, she was exceptional.
Superb service from this very bright and engaging young lady, a real asset to Sytner, Solihull, it was a pleasure dealing with her.
24 August 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mick, thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Ola provided you with such exceptional service and left a positive impression. She certainly is a valued member of our team here at Sytner Solihull. It’s wonderful to know that both the drop off and pick up were speedy and efficient. We truly appreciate your feedback and look forward to welcoming you back in the future.
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