Sytner Group - Sytner Warwick BMW Reviews 

Sytner Warwick BMW have been excellent in every way particularly as they were servicing our Mini. Special mention must go to Ebony for her exceptional help and support keeping us informed throughout.

Thanks to Ronan, Everything was quick and efficient and he was very polite.

Dropped my 2024 X3M40i in for a service a few weeks ago and left it with them , imagine my delight to collect it the next day and see they had damaged my rear alloy wheel, hadn’t thought to report it just logged it on a service sheet , I had to take the service advisor out with me to check it and found new damage , the wheel rim was gouged over approx 6 inches , metal flakes were still hanging off the wheel, this was witnessed by the service advisor

This was on the Saturday and the service manager called me on the Monday , the only credit ( at that stage) I would give is that he didn’t argue against the fact that they were responsible

They then though thought I would be happy with the wheel being refurbed , considering the cars age , Mileage and value along with the fact that it wasn’t a refurbed wheel when it was left with them I declined this offer and told them I wanted the wheel replaced with a new one , after back and forth they reluctantly agreed

Not sure why anyone would expect anything less as I’m not gaining anything other than being put back in the position I was in before dropping it off with them just with added inconvenience and stress

The first date that I was given for the wheel arriving and the call never materialised so had to chase where I was, I was then given a new date of arrival and another promised fitment date , these dates came and went before I had to chase again as no communication came from them

Finally got a date through , I was though apprehensive of my car going back to them after what had happened previously so I requested on an email to the service manager that the car be checked over on arrival so we would all be happy that the car had no damage before starting work on it , this in my eyes covered both parties

Took the car in , wheel was changed , went to check and then saw damage to a different wheel , I think the phrase is speechless , attitudes changed then and I was told that this damage was there on arrival , so if it was existing then why after I had specifically sent an email asking for the car to be checked for the sole reason to avoid this situation wasn’t it raised to me beforehand , this question is still being totally ignored by this dealership

I have to be honest I even doubted myself as to if I could have done it which now annoys me because I know I didn’t , it’s also worth noting that this damage wasn’t there 2 weeks earlier when they damaged the other wheel as it would have been logged by them like the other was , I also checked all the wheels for obvious reasons , so in the time it left them undamaged I covered 73 miles before it was back in with them , prior to this I have covered thousands of miles and somehow got by without damaging my wheels

I’m convinced that they know it wasn’t damaged on arrival but have decided that denial is now the best option because it is the second time and it is actually embarrassing for them which I find disgusting, I actually would have had more respect for them if they had engaged with me and just gone through logical dialogue but the attitude they have shown is nothing short of a disgrace

Escalation to head of business there Andy Clements has been completely ignored despite calling and 2 emails sent so must say to him and his service Manager great work guys let’s see where it ends up

Tom and the service team did an excellent job as always. Very flexible & efficient, and always prepared to go the extra mile. Communication was great, and the vehicle health check identified a couple of minor issues which they were able to sort whilst doing the service. Very impressed 5*

Treated very well by everyone at Sytner Warwick, all staff pleasant and helpful.
Stuart Hodgson couldn’t have done more to make our buying journey a pleasant one.

Fabulous service great car, they have gone the extra mile 😀

excellent advice, communication and service throughout the process. all staff were excellent especially Freya Smith who was my primary contact

Buying a bmw i was expecting high standards of service and aftercare. Purchased a 2 series and had no inital issues but within 4 month of having the car was told it required a major service (£600) . Advised by Warwick branch that service wasnt due at time of purchase so hadnt been carried out. Service times are only an indication i.e 12 months/10,000 miles but are based on driver usage. Put in complaint to original sales man and appeared to use tactic of slow response - dragged over weeks. Got passed to head of sales and still no satisfaction. Complaint now passed to Ombudsman and BMW direct - awaiting decision. Great at presales but aftercare is really poor.

Everyone very helpful and car ready on time

It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we couldn’t fault the fact that we were offered drinks and all the staff were very friendly but just found the wait a bit too long.

Really happy with my experience at BMW Warwick. Sean was so friendly, helpful and professional from start to finish, and made the whole process really straightforward

At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person.

The problem part is getting hold of them for service-related queries. If you're at the dealership it's fine. Otherwise, when contacting the service area because you can't just book what you need online for some reason then you bump up against a defensive wall which is very effective at keeping you out. You get the choice of a call-back (at a time that suits them, not you) via SMS, WhatsApp or phone. I opted for phone since I needed to discuss something. Some while later my phone rang with their number, and rang off again in about a second. At that point I realised that I was now unlikely to get the call-back that I had requested.

I then tried to get through on one of the other channels which is answered by a human - the car sales lines. The person who answered didn't seem surprised about why I was calling them and asking to be put through to another area. He then transferred my call to a queue which just rang and rang and wasn't answered.

How on earth is one supposed to get hold of the relevant service person given that arrangement? I give up.

Service was done quickly and efficiently thanks to the service desk and Cameron

I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst maintaining a polished professional attitude.
I enjoyed the video that was presented, it confirmed my confidence on how my vehicle was checked.
A very positive visit which I will pass on to colleagues.
Thank-you Sytner Warwick 🤩🤩

I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I have an individual colour. But everything was arranged in the best way and some other issues were fixed as well under the guarantee. Cameron did a great job organising everything on short notice and I will definitely trust any future issues to him as well

Nick was great as always

Having booked my service while I waited and complementary clean online as requested, on arrival the person I had been allocated to could not be found. I was quickly reassign to someone elses which was good but they seemed unaware that I had booked everything online asking all tge questions I had previously answered online. The particular concern was that I had arranged to wait. From a telephone call the previous evening I asked if all the work could be completed while I waited and was told it would not be a problem and given the impression it would be a couple of hours.
Although additional work was required, having already waited 3 hours, I declined and arrange another day for the work but still took another 3/4 of an hour before I could leave. If it had been made clear that it would take at least 4 hours, I could have made alternative arrangements.
All staff were very polite and helpful.
I have been told the additional work will take about 1 1/2 hours so I will hope that to be true.

The staff were very professional, from the friendly welcome from Becky, to striking a deal with Jack and Joe. This is my forth Mini from this garage, and there is a reason I travel to get to this garage.
Great customer service is paramount.

Staff were helpful and friendly. Video they posted of the MOT showed the attention they give to the car. Would recommend.