All show no substance AI telephone system, difficulty getting anyone to answer the telephone, even reception. Not sure if messages left are passed on to the right person. Spent an inordinate am... See more
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Booking in is always easy I use this dealership frequently and cannot fault the service or the staff and the coffee is good too which always helps. The reception team are fantastic. I must also... See more
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I felt from the beginning, the service I received was exceptional. This is my first electric car and all the information I was given was extremely helpful and made me feel confident in my choice of v... See more
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I called up to enquire about a car. From the minute I spoke to Sean McDonnell and Frankie to the completion of sale the communication and engagement was excellent! I would really recommend this deal... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Fusiliers Way, CV34 8DD, Warwick, England, United Kingdom
- 01926333888
4.3
Excellent
256 reviews
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Awful experience with Sytner BMW…
Awful experience with Sytner BMW Warwick and their service department.
I initially contacted Warwick BMW for a quote to have some work carried out on my X5. We discussed the works in detail, and I accepted the quotation of approximately £1,600 and booked the car in.
Three days prior to my appointment. I received the check-in email and noticed that some of the agreed works was missing from the job list.
I raised this with the dealership via the check-in system as you can’t directly speak with anyone at the dealership via phone due to their automated system.
Then, at around 6pm the evening before my appointment, I received a phone call from Ronan in the service department who gave me a break down of the agreed works and costings. It quickly became apparent that the total had increased by over £500 compared with the original quotation.
One of the agreed jobs was a gearbox service. Before booking, I specifically asked what this included and was told it would involve replacing the gearbox sump (incorporating the filter) and renewing the gearbox oil.
However, Ronan then told me that the original quote only covered the replacement of the gearbox oil and not the sump/filter, which is why an additional £500 had been added onto the quote.
I then asked to speak with the service manager as I was very unhappy with this, but was bluntly told that nothing could be done today as the service manager had just finished their shift.
I struggle to understand how any competent BMW technician or service advisor would consider any engine or gearbox oil replacement without renewing the associated filters which is standard procedure for any vehicle.
The timing of this was particularly frustrating, with the significant price increase only being raised the evening before my appointment.
In the end, I cancelled the booking as it wasn’t worth the hassle. It was a very disappointing experience, with poor communication.
STAY AWAY from this circus of a franchise.
6 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sytner Group - Sytner Warwick BMW
Dear Michael, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found the service straightforward and appreciated the attention to detail, including cleaning your car. It’s always our aim to provide a seamless and pleasant experience for our customers. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
After sales is awful and you cannot get…
After sales is awful and you cannot get hold of the service or parts department and when you do they dont call you back shocking service
27 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Cosette, We are truly sorry to hear about your disappointing experience with our aftersales service. This is certainly not the standard we aim to provide, and we apologise for any inconvenience caused by the difficulty in reaching our service and parts departments. We would like to invite you to contact our Aftersales Manager Jody Boyle.at jodyboyle@sytner.co.uk, who would be keen to discuss your concerns and assist you further. Kind regards, Sytner Warwick BMW
Sorry b.m w ...had a great first…
Sorry b.m w ...had a great first experience with ur garage but sadly ....the second time part of car parts missing waited 7 week xxfor car parts and three visits to the garage after they rang me and to arrange to drop car there to no avail...not impressed b.m.w
18 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Jason, We are sorry to hear about your disappointing experience with the delay and missing car parts. This is certainly not the standard we aim to uphold at Sytner Warwick BMW. We appreciate your initial positive feedback and regret that your subsequent visits did not meet expectations. We would like to invite you to contact our Aftersales Manager Jody Boyle at jodyboyle@sytner.co.uk, so we can better understand your concerns and assist you further. Kind regards, Sytner Warwick BMW Team
Great people to deal with
Great people, very knowledgeable, everything worked like clockwork
7 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Terry, Thank you ever so much for your kind words. We are delighted to hear that you found our team knowledgeable and that everything ran smoothly during your visit. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Great communication
Great communication, everything went to plan. Ben the salesman gave the sale the importance it warranted
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Mr Law, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Ben provided excellent communication and gave your sale the attention it deserved. It is always our aim to ensure everything runs smoothly and meets our customers’ expectations. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team at Sytner Warwick BMW. We look forward to welcoming you again in the future.
I called up to enquire about a car
I called up to enquire about a car. From the minute I spoke to Sean McDonnell and Frankie to the completion of sale the communication and engagement was excellent! I would really recommend this dealership
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Sean McDonnell and Frankie provided excellent communication and engagement throughout your purchase. It is wonderful to know that you would recommend Sytner Warwick BMW. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We hope you enjoy your new car and look forward to welcoming you again in the future. Best regards, Sytner Warwick BMW Team
Excellent seamless service from start…
Excellent seamless service from start to finish. Max and Jordan were great and delivered everything they promised. No complaints whatsoever. Full marks.
14 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Scott, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Max and Jordan provided you with excellent, seamless service from start to finish. It’s wonderful to know that everything was delivered as promised and that you have no complaints. Your full marks mean a great deal to us. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
I felt from the beginning
I felt from the beginning, the service I received was exceptional. This is my first electric car and all the information I was given was extremely helpful and made me feel confident in my choice of vehicle. Having dealt with BMW for many years, the whole experience at Sytner Warwick BMW was faultless.
13 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that you found the service exceptional and that the information provided helped you feel confident with your first electric car. It is wonderful to know that your long-standing relationship with BMW was reflected in a faultless experience at Sytner Warwick BMW. We truly appreciate your continued trust and support. Best wishes, The Sytner Warwick BMW Team
Great service and attention to detail…
Great service and attention to detail as usual.
8 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Jon, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our service and attention to detail continue to meet your expectations. It is always our aim to provide the highest standard of care to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Warwick BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Professional attitude and friendly…
Professional attitude and friendly approach every time I service my car. Could only recommend.
6 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Tomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that our professional attitude and friendly approach have consistently met your expectations during your car servicing. Your recommendation means a great deal to us, and we truly appreciate your continued support. It is always a pleasure to assist you, and we look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Amazing staff......
Booking in is always easy I use this dealership frequently and cannot fault the service or the staff and the coffee is good too which always helps.
The reception team are fantastic.
I must also mention Hollis who is a breath of fresh air, always smiling and ready to help, nothing is too much trouble. you have a good one there... a rare thing in this day and age.
6 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear James, Thank you very much for your kind words and continued loyalty to Sytner Warwick BMW. We’re delighted to hear that booking in is always easy and that our reception team, especially Hollis, have made such a positive impression. It’s wonderful to know that the service and atmosphere, including the coffee, contribute to your experience. Your feedback truly means a lot to us, and we’re grateful for your thoughtful and encouraging comments. We look forward to welcoming you back soon. Best regards, Sytner Warwick BMW Team
Hollis was superb
Hollis! As always was superb and managed my expectations and kept me up to date with the service.
3 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear David, Thank you very much for your kind words. We are delighted to hear that Hollis provided superb service and kept you well informed throughout. Managing expectations and maintaining clear communication are very important to us, and it’s wonderful to know this was reflected in your experience. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high standard of service you expect from Sytner Warwick BMW. Best wishes, The Sytner Warwick BMW Team
Ronan in service was excellent
Ronan in service was excellent. He was truly five star.
I had a call prior to my arrival from someone in sales.
He was meant to speak to me about my pending x7 purchase. However I waited and he didn’t come out. This was unfortunate.
1 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear P2AV, thank you for your kind words about Ronan in our service team; we are delighted to hear he provided a five-star experience. We do apologise for the inconvenience caused by the sales colleague not meeting you as expected regarding your pending X7 purchase. We appreciate your feedback and understand how this may have been disappointing. Your comments are valuable to us, and we hope to provide a seamless experience in all areas during your future visits.
Another satisfied visit
Good facilities allowing me to work comfortably whilst I wait, good communication ahead of the booking and staff are always friendly and informative.
They’re not cheap, what do you expect from a main dealer, but doesn’t ever feel bad value.
2 July 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our facilities provided a comfortable environment for you to work in and that our team communicated clearly and remained friendly throughout. We appreciate your understanding regarding pricing and are pleased that you feel the service represents good value. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Very pleased with the service provided…
Very pleased with the service provided by Warwick Sytner. An easy efficient transaction purchasing my new X5. Good communication at all stages from order to taking delivery. Big thanks to Sean McDonnell in new car sales.
15 June 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience purchasing the new X5 was smooth and efficient. It’s wonderful to know that Sean McDonnell provided excellent communication throughout the process, ensuring everything went seamlessly from order to delivery. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Recent Service experience was frustrating
I have been servicing my 2017 BMW X1 at this dealership since 2023, but unfortunately the level of service has declined significantly.
It feels like customers are treated differently depending on how much work is being carried out on their vehicle. From the start, the experience was frustrating. It was almost impossible to reach the parts department despite multiple phone calls, and I eventually had to visit the dealership in person just to get a quote and book the work.
The service advisor seemed unfamiliar with my booking and had to repeatedly check with colleagues because there appeared to be very little internal communication. All I needed was a replacement wheel lock nut, new locking wheel bolts, and a wheel alignment.
I dropped my car off at 11:00 am and was told I would receive an update later that day with the progress and collection time. No one ever called. I had to chase them myself, only to be told they were struggling to remove the locking wheel nut and would need a specialist, meaning the work might not be completed until the following day.
The delay itself wasn’t my biggest concern. I explained that this is my primary vehicle and that I needed it back that day. Rather than discussing options, such as providing a courtesy car if available or asking me to take the car away and return when the specialist was available, there was very little effort to find a practical solution. I eventually had to arrange a hire car myself.
The next day I was told the vehicle was ready at 11:00 am. Before paying, I asked several times whether both the locking wheel bolts and wheel lock nut replacement had been completed, and I was assured they had. After payment, I discovered that part of the work had not actually been done.
When I questioned this, I was told the advisor needed to speak to the parts team and would come back to me. Even after chasing twice, no one returned with an update.
What disappointed me most was not the technical issue but the lack of communication, poor organisation, and the feeling that customer service was no longer a priority. This dealership used to provide a much better experience, which makes this decline even more disappointing. I hope management takes customer feedback seriously and improves communication and service standards.
29 June 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
We are truly sorry to hear about your disappointing experience and the lack of communication you encountered. This is not the standard of service we aim to provide at Sytner Warwick BMW. We would like to invite you to contact our Aftersales Manager Jody Boyle, at jodyboyle@sytner.co.uk, so he can personally address your concerns and discuss your experience in more detail. Your feedback is important to us, and we appreciate you bringing this to our attention.
Excellent service as always ,especially…
Excellent service as always ,especially George a true credit to the company ,who went out of his way to exceed my expectations. I will be back later on in the year for my full service without a doubt.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Ian, thank you ever so much for your kind words and continued support. We are delighted to hear that George provided you with exceptional service and went above and beyond to exceed your expectations. It’s always a pleasure to know our customers feel valued and well cared for. We very much look forward to welcoming you back later in the year for your full service. Your loyalty is greatly appreciated by the entire team at Sytner Warwick BMW.
Reply from Sytner Group - Sytner Warwick BMW
Dear AB, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced good customer service during your visit to Sytner Warwick BMW. Providing excellent service is something we take great pride in, and it is always rewarding to know our efforts are appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Kind regards, The Sytner Warwick BMW Team
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