Sytner Group - Sytner Wolverhampton BMW Reviews 

First rate experience buying a used vehicle. Would thoroughly recommend.

Not a reflection on person dealing with our issue as matters are beyond his remit however there is a general incompetence at Sytner for resolving problems and results in lengthy time, repeat visits etc however on this occasion jay managed to get the part in a few days even though initially it was expected to take over a month. Then there’s never a courtesy car even for warranty work unless you book a few months in advance however even that’s irrelevant if it’s a breakdown then BMW breakdown uses companies where insurance excesses are extortionate hence you’re out of pocket for waiver cover

Stafford were pleasant and helpful. Communication was great throughout whilst they were servicing my car.

Good, reliable servicing every time I have used Sytner Wolverhampton. The staff are always professional and helpful. The only issue during my visits was with the car wash, particularly the alloy wheels, which were not cleaned thoroughly. I mentioned this to the Service Manager, who promptly arranged for the vehicle to be cleaned again. Overall, a positive experience.

Jason, our salesperson was wonderful , he took great care of us and our requirements . He was very attentive and knowledgeable.

Took my car in for a Recall and MOT, I was looked after by Jake who was friendly and efficient.

Had car booked in today MOT, booked over 2-3weeks ago which took just over 3 hours to do, and multiple messages left to book as you can no longer speak to a person you have to leave message for everything but they never call you back that was bad enough, despite my car being taken off road when I say I want it done on site due to previously having a speeding ticket which was done by one of their employees not me, they apparently have 2 ramps for the multiple cars that are booked in at the same time still not the problem however I've never in all my years of having cars MOT'd had to wait 3 hours never even 2 for an MOT even a break fluid top up took hours a few weeks ago, the car returned to site and was spotted parked up for 20 minutes before chasing my keys to be told still not done complimentary vehicle inspection nothing to do with MOT which took even longer, despite twice advising the time I had to leave yet still not THE problem, however despite being in wheelchair they parked my car in normal space making it impossible to get into car - this is the second time this happened in a matter of weeks, so having to go back in again asked if someone could pull my car out only to be accosted by such an arrogant hard done to service person called AMY who made me feel I was inconveniencing her told me she was helping me not the other way round, kept sneering and pulling faces at me as though I was dog muck on her shoe, on the carpark I asked her what is wrong with you and asked for my car keys back, she refused to give me back my car keys, she lifted them so I couldn't reach and cupped them in her hands to her chest so I couldn't reach WHO DOES THAT TO SOMEONE IN A WHEELCHAIR, she was vile nobody should behave that way. Yet the two lads that helped before and after this were very pleasant very nice and extremely helpful, even if they felt disgusted they didn't show it, and the second lad kept apologising, he had nothing to apologise for, but AMY did. 5 stars to the two lads. I know others and one family member who have cars from this dealer, they were disgusted by this and want rid. This experience has affected me badly to be treated like this. I've been advised to report this to disability charities that deal with how disabled people are treated which should no longer be happening like this, and speak to my MP. Reporting this to a BMW manager, they only tell you want they think you want to hear, and defend their empolyees conduct no matter how bad. No one should treat anybody as bad as this. Her behaviour was disgusting and cruel. Zero star given purely because of AMY, but had to give one star.

Also when I bought my car in few weeks earlier, they scratched my car albeit it was a small scratch but I noticed it immediately, they offered to buff it out, but you can never speak to anyone.

Fully informed through the service process of booking, confirming, updates and follow up, thank you

All staff at Sytner Wolverhampton were extremely helpful.

Waiting a little while for handover

Excellent service at the Wolverhampton branch. They kindly rescheduled my appointment as I had the school run later in the day.

When I left, I noticed an issue with the engine oil levels, which was frustrating — so I turned back. Jay from the service department addressed it immediately and swiftly; it turned out to be a software glitch, so no one was at fault.

I was well attended to and staff kept me well informed throughout. Can't fault the service — well done!

Speedy and efficient
Friendly staff

Staff was very helpful and happy to solve eny queries you may have about a car

My BMW 320D E90 was subject to a recall so I booked it into Sytner service department and on arrival was greeted by very pleasant staff and was offered a complementary car wash & vacuum once the safety check was completed i was also offered free refreshments. The service engineer replaced the part subject to the safety check and also carried out a health check on my car free of charge. I received excellent service from receptionist to engineer 👌

I was surprised a "While U Wait" appointment takes up to 3 hours. My brake fluid service prompted a recall on the starter motor. This was the first I'd heard of it. Work finally done, I got the vehicle health check document with a completely incorrect vehicle model, but my reg. The document didn't note the crack in my windscreen. or any issues at all. I received a video that suggested replacing 2 tyres.

Friendly, helpful and informative

Had my car serviced and have a fault sorted, and a new car test drive, the test didn’t go ahead because the car was sold but Dominic couldn’t bother to tell me.
The fault wasn’t sorted but they told me it was, this dealership has no accountability, because they have sales they just don’t care and weather they listen to complaints or not is very questionable !!!! So customer service doesn’t exist!!

The prompt professional interaction, informative and on point. A little disappointing that for the conservative week I couldn’t and there wasn’t a courtesy car available.

Arrived at 9.30am appt time and was told on booking that I would have brakes front pads done and a MOT. At .1.30pm they told me that the car had been MOT and was awaiting to complete breaks and it would be ready around 2.30pm. Time came my partner asked can we go we need to pick child up from school and when we booked the appt we were told it would be around 3 hour wait. I’m disabled so by this point I was starting to fade. We were told that the brakes will still to be done?! My partner said please can we have the keys we will go to Kwik fit instead he gave me the pass MOT and the lady with Bob blonde hair made a remark to my partner at the desk she said well you don’t have to pay for it being disabled and was condoning the wait we had and that we were certainly looked at differently to the other customers good job I wasn’t at the desk at the time and my partner told me as we drove off. Not happy and the car had a service in August too so why the wait for brakes last year service said brakes would be needed too. Would not recommend if you are disabled they have no care for you.

My car's issue was not resolved.

As a consequence, I have "lost" Sytner Wolverhampton BMW's phone number.