Both my parents are 70 this year. I'm a full-time wheelchair user with care needs, so getting us all together for a holiday to celebrate takes a heck of a lot of organising and cost. On Sunday, I thought it might be nice to organise flowers for my parents prior to their arrival on Monday. Other flower delivery firms stated that they couldn't do next day delivery to our (English mainland) location, but e-florist did accept the order.

They sent an email on Monday at 3.21pm to inform me that they had not been able to get any local florist to deliver that day. They offered to courier some flowers to arrive the next day (Tuesday) as long as I replied to their email within the next 31 minutes.

I did reply in time and they told me they would deliver the flowers yesterday, but the flowers didn't turn up yesterday. I got an automated email asking for my feedback, which is what I'm doing now, and nothing else. So I replied asking them where my flowers are.

They now say they are out for delivery today, at some time between 9 and 6. They aren't here yet (13.50). They have not explained why they accepted an order for an area they couldn't deliver in, why they didn't tell me first thing on Monday, or why they didn't deliver on their fall back day off Tuesday, or why they couldn't at least have the courtesy of keeping me informed.

My mum and Dad are going home shortly and won't have the benefit of the flowers I ordered.