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Tenpin - Acton Reviews 193

TrustScore 4 out of 5

4.2

Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Bowling is really a lot of fun. The online booking process is really easy, and I was running late and was able to change the time of my booking, which was really great. There is food and drink availab... See more

Company replied

Rated 5 out of 5 stars

Booked Karaoke room for my daughters 10th birthday and it was lovely. The room is cosy and there is a large choice of music. The staff is also super nice and always accommodating amd helpful even in c... See more

Company replied

Rated 5 out of 5 stars

Shylen and Cameron, were very professional and attentive at my daughter’s 11th laser tag birthday party. The children were well happy and looked after and so were the adults, all questions were answer... See more

Company replied

Rated 4 out of 5 stars

Lanes were available on time and clean. Only downside was the bar, we ordered two cocktail pitchers and there was literally no alcohol so was a waste of money. Overall though a nice time

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #9 of 10 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.


Contact info

  • Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

193 reviews

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Rated 4 out of 5 stars

Bowling is really a lot of fun

Bowling is really a lot of fun. The online booking process is really easy, and I was running late and was able to change the time of my booking, which was really great. There is food and drink available for purchase but unfortunately the QR code wasn't working which means you had to leave the lane and go to the bar to order food & drink, which interrupted the game....hence the 4 stars.

23 June 2026
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Reply from Tenpin - Acton

Hi Arlene
We're so glad to hear you enjoyed the bowling and found our online booking process easy, especially being able to adjust your time! We appreciate you bringing the QR code issue to our attention. We will certainly look into this to prevent future interruptions. Best wishes - Clare

Rated 5 out of 5 stars

Great service

Friendly staff

24 June 2026
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Reply from Tenpin - Acton

Hello Aman,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you received great service and that the staff were friendly. We are delighted with this review and look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Booked Karaoke room for my daughters…

Booked Karaoke room for my daughters 10th birthday and it was lovely. The room is cosy and there is a large choice of music. The staff is also super nice and always accommodating amd helpful even in crazy weekends.

24 June 2026
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Reply from Tenpin - Acton

Hi Mounira, thank you for the 5* review for Tenpin Acton! We're so pleased to hear that you had a lovely birthday celebration for your daughter and that you enjoyed the karaoke experience. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great day bowling

Great!! Fun day out with the family

24 June 2026
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Reply from Tenpin - Acton

Hi Alex
We're glad you had a fun family day! We appreciate your 5-star rating. Best wishes - Clare

Rated 1 out of 5 stars
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Reply from Tenpin - Acton

Hi Ushalini, thank you for taking the time to review Tenpin Acton! We're sorry to hear that there had been issues with the customer service during your visit. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' and we can pass this to the correct team to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

fast service

fast service, good price.

But please have better AC as it can get humid

24 June 2026
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Reply from Tenpin - Acton

Hi Rosu, thank you for the excellent 5* rating and review for Tenpin Acton! We're pleased to hear that you enjoyed the service and the pricing. We really appreciate your feedback which we will ensure is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars
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Reply from Tenpin - Acton

Hi Mohammed, thank you for taking the time to review Tenpin Acton! We're very sorry to hear that there had been technical issues during your games. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton', and we can pass this on to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide

Rated 4 out of 5 stars

Great

Great experience

24 June 2026
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Reply from Tenpin - Acton

Hi Priyanshi, thank you for the 4* review for Tenpin Acton! It's lovely to hear that you had a great experience, and we hope to welcome you back again soon. Best wishes - Adelaide

Rated 4 out of 5 stars

Overall good experience

Lanes were available on time and clean. Only downside was the bar, we ordered two cocktail pitchers and there was literally no alcohol so was a waste of money. Overall though a nice time

24 June 2026
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Reply from Tenpin - Acton

Hello Mrs M,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're glad you enjoyed your time with us! We appreciate your feedback regarding the cocktails and will address this with our bar team. All the best ~ Laura

Rated 5 out of 5 stars

I like the food that they did at the…

I like the food that they did at the tenpin bowling yesterday it was well organised at the leisure park

24 June 2026
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Reply from Tenpin - Acton

Hello Harvey,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're so glad you enjoyed the food and found our venue well-organized. Thank you for your wonderful feedback and we look forward to welcoming you back again soon. All the best ~ Laura

Rated 4 out of 5 stars

Kinda mid …

Kinda mid Ok

17 June 2026
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Reply from Tenpin - Acton

Hello, thank you for taking the time to leave a review of Tenpin Acton! We hope you enjoyed your visit and we would love to hear any feedback or suggestions on how we can improve on this to make any future visits 5* worthy! Best wishes - Mel

Rated 5 out of 5 stars

Great service

17 June 2026
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Reply from Tenpin - Acton

Hi Olu, thank you for the lovely 5* rating of Tenpin Acton. We are delighted to hear that you received a great service! We hope to see you again soon for another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

Great place to enjoy with friends and…

Great place to enjoy with friends and family

17 June 2026
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Reply from Tenpin - Acton

Hi Rui, thank you so much for the excellent 5* review of Tenpin Acton! We are really pleased to hear you had a great visit with your friends and family. We can't wait to see you all again soon for another 5* experience! Best wishes, Jade

Rated 5 out of 5 stars
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Reply from Tenpin - Acton

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Acton! We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Very good experience and my daughter…

Very good experience and my daughter really enjoyed her 13th birthday
The staff was very helpful

17 June 2026
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Reply from Tenpin - Acton

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you and your daughter had a great time at our Tenpin in Acton. We do hope to see you again soon. Many Thanks - Kimberley

Rated 3 out of 5 stars

My son and his friends enjoyed playing…

My son and his friends enjoyed playing bowling,but the food service not good,They are so slow and we should remind the stuff about food .in addition the pizza so dry and not pizza at all.

17 June 2026
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Reply from Tenpin - Acton

Hi Rasha, thank you for your feedback for Tenpin Acton! We're glad your son and his friends enjoyed bowling. We are sorry to hear about the issues with food service and the pizza quality. We will address these issues with our team for future improvements to be made. We appreciate you letting us know how we did and we hope to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Was very good and professional

Was very good and professional

13 June 2026
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Reply from Tenpin - Acton

Hi Natalia, thank you for your kind words and rating for Tenpin Acton! We are delighted you had a positive experience and had a great time. We appreciate you letting us know how we did and look forward to seeing you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

We had great support from the lady on…

We had great support from the lady on staff. Would definitely book again!

6 June 2026
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Reply from Tenpin - Acton

Hi there
We are so happy to hear our staff provided great support! We appreciate your kind words and look forward to your next visit. Best wishes - Clare

Rated 4 out of 5 stars

Affordable fun

I did karaoke with my younger cousin it was a lovely experience charging per person rather than for the length of time would be more accessible to smaller groups.

(This is a suggestion, not a criticism)
West London is lacking in classy fun nights out tenpin is clearly a family establishment for people of all ages however in the Royale Park leisure Centre there is a fancy restaurant (NOVA). A great night out would be NOVA and then karaoke. However people may be put off from this because tenpin is not classy. I think that some building works to somewhat separate the karaoke rooms from the rest of the establishment with a separate entrance could solve this problem. The rest of the tenpin can stay as it is and the karaoke part can be its own section so that it exists as an option for a classy & fun night out for people who do not want to walk through the arcade full of children to get to the karaoke.

7 June 2026
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Reply from Tenpin - Acton

Hi Nicole
We appreciate you sharing your experience and thoughtful suggestions regarding our karaoke offering. It's wonderful to hear you enjoyed your time with your cousin. We value your feedback on pricing and the idea of creating a more distinct, upscale karaoke experience. Your insights are truly valuable as we consider future improvements. Best wishes - Clare

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