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Tenpin - Cambridge Reviews 

203
TrustScore 3.5 out of 5

3.6

Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... See more

Company replied

Rated 1 out of 5 stars

We chose the one pizza and bowling for 1 hour option when we booked for the bowling game. As we started the game and finished one round, the display said to visit the front staff to book additional ro... See more

Company replied

Rated 5 out of 5 stars

Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff and a great experience for us and our grandchildren. Reasonably priced too. Would be better if parking was free

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.


Contact info

  • Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, United Kingdom

  • 0333 034 6100

3.6

Average

TrustScore 3.5 out of 5

203 reviews

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3.6

All reviews

(203)

10,703 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude staff

We chose the one pizza and bowling for 1 hour option when we booked for the bowling game. As we started the game and finished one round, the display said to visit the front staff to book additional rounds. As we went to the bar side where the front staff were, we were approached rudely by a staff member, saying that the booking session was only for one round. We tried multiple times, informing her politely that her information is wrong and what it says on the tenpin website says otherwise. All the time she reciprocated rudely to us, with a harsh tone not allowing us to finish as well. According to description, she had blue colored hair. Disappointed, we asked to see another staff member, who apologised for her, and solved the issue for us. We wasted a significant amount of time arguing with her, afterwards we were unhappy to continue our bowling session.

26 August 2026
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Reply from Tenpin - Cambridge

Hi Nandhu
We are very sorry to hear about the issues you experienced during your recent visit, particularly the misunderstanding regarding your booking and the unhelpful interaction with a staff member. We appreciate you bringing this to our attention and we will investigate this. Best wishes - Clare

Rated 5 out of 5 stars

the receptionist was accomodating and…

the receptionist was accomodating and nice

20 August 2026
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Reply from Tenpin - Cambridge

Hi Erla Joy, what a wonderful 5* review of Tenpin Cambridge! We are so pleased you had a great time and found our reception team very friendly and we hope to see you again soon for another fun day out! Best wishes - Mel

Rated 2 out of 5 stars

No air conditioning made the whole…

No air conditioning made the whole experience awful.

20 August 2026
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Reply from Tenpin - Cambridge

Hi Joe, thank you for taking the time to leave a review of Tenpin Cambridge. We are very sorry to hear that you found the venue too hot on your recent visit! Your feedback is so important to us as this helps us to make improvements where needed so please be assured all will be shared with the appropriate team! We do hope this will not stop you from visiting us again in the future and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Very friendly staff and a great…

Very friendly staff and a great experience for us and our grandchildren. Reasonably priced too. Would be better if parking was free

12 August 2026
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Reply from Tenpin - Cambridge

Hello Colleen, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to us. We will pass your comments and suggestions on. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great staff friendly and really helpful

Great staff friendly and really helpful

12 August 2026
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Reply from Tenpin - Cambridge

Hello, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you had a great time at our Tenpin Cambridge. We do hope to see you again soon. Many Thanks- Kimberley

Rated 2 out of 5 stars

Lack of Aircon and bowling lane issues…

Lack of Aircon and bowling lane issues ruined experience. Simply not acceptable given the cost.

12 August 2026
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Reply from Tenpin - Cambridge

Hi John,

Thank you for your 2* review at Tenpin Cambridge! We are very sorry to hear that you've not had a great time whilst on your recent visit to us. Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like for this to be looked into further please email customer. feedback@tenpin.co.uk. Best wishes- Steph

Rated 5 out of 5 stars

Really lovely evening spent with…

Really lovely evening spent with friends, perfect for my birthday weekend. Keep up the good work!

12 August 2026
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Reply from Tenpin - Cambridge

Hi Oliver,

Thank you for your amazing 5* review at Tenpin Cambridge! We are delighted that you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again soon! Best wishes- Steph

Rated 2 out of 5 stars

Customer service lacking (staff did not…

Customer service lacking (staff did not seem interested), many beers not on tap and the toilets were is a filthy state. For the prices being charges (£130+ for 7 people bowling) it felt like a rip off. I am happy to pay a premiun when a premium experience is given, but this was far from.

12 August 2026
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Reply from Tenpin - Cambridge

Hello Mr Oliver West,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. We are truly sorry to hear about your disappointing experience. We understand your frustration regarding the customer service, the availability of beers, and the condition of the toilets. This is certainly not the premium experience we aim to provide. We appreciate you feedback and hope that your next visit is a more enjoyable experience. All the best ~ Laura

Rated 4 out of 5 stars

Bowling went off in the middle

Bowling went off in the middle

6 August 2026
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Reply from Tenpin - Cambridge

Hi Prabhdeep, thank you for leaving a 4* review of Tenpin Cambridge! We are very sorry to hear that your bowling experience was interrupted. We hope this was resolved at the venue and we hope you will still consider visiting us in the future! Best wishes - Mel

Rated 3 out of 5 stars

Good Experience, but Customer Service Could Be Better

We were initially placed in a small room without knowing there were different room sizes, and the monitor was difficult to use, so we ended up with fewer songs than expected. When we extended, the issue was fixed and we were moved to a different room, which we appreciated. However, one staff member was very impatient and unfriendly, and the customer service could have been better, especially since it was our first time.

6 August 2026
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Reply from Tenpin - Cambridge

Hi there, thank you for leaving a 3* review of Tenpin Cambridge. We are very sorry to hear about the issues you experienced with the karaoke rooms and that the customer service didn't meet our usual standards. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cambridge' for somebody to contact you regarding this. Best wishes-Leila

Rated 5 out of 5 stars
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Reply from Tenpin - Cambridge

Hi Heather
Thanks for the lovely 5* review. We are pleased to hear that the children enjoyed the visit. We appreciate your kind words. Best wishes - Clare

Rated 5 out of 5 stars

Great all round experience.

Great all round experience.

6 August 2026
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Reply from Tenpin - Cambridge

Hello Julie, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a lovely time at our Tenpin in Cambridge. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere. Everywhere was nice and clean. Pricing was reasonable.

6 August 2026
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Reply from Tenpin - Cambridge

Hi Rachael, thank you for the 5* rating of Tenpin Cambridge. We are so pleased to hear you enjoyed the atmosphere, found our venue clean, and thought our pricing was reasonable. We look forward to seeing you again soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Good afternoon out

Bowling was easy to book & good fun!

4 August 2026
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Reply from Tenpin - Cambridge

Hi Davina, thank you for the 5* rating of Tenpin Cambridge. We're pleased to hear you had a fun time and found the booking process nice and easy. Hope to see you again soon for another 5* experience.
Take care,
Kirsty

Rated 4 out of 5 stars

Apart from having to wait over 25mins…

Apart from having to wait over 25mins for our drinks we had finished our first game it was a pleasant visit.

6 August 2026
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Reply from Tenpin - Cambridge

Hi Anita, thank you for your 4* review of Tenpin Cambridge! We're so glad to hear that your recent visit was pleasant, however we are very sorry to hear about the wait times for the drinks. We will ensure that this is passed across to the relevant team for future improvements to be made. Regardless, we hope that you will give us another chance and visit us again soon! Best wishes-Leila

Rated 4 out of 5 stars

nice atmosphere but a couple of the…

nice atmosphere but a couple of the pool tables didnt work properly

29 July 2026
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Reply from Tenpin - Cambridge

Hi Carmen, thank you for the 4* review! We're pleased that you enjoyed the atmosphere at Tenpin Cambridge, but we are sorry to hear that there had been issues with the pool tables. We will ensure your feedback is passed on to be looked into. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Nice trip out for hubby's birthday

Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection of bowling balls, you can take a group photo of your team to be displayed on the screens background which was a nice touch. Ordered cocktails which were another bargain deal, very tasty along with a generous portion of chips, enough to share between 3 of us as nibbles. Also liked not having to wear proper bowling shoes which can sometimes be a faff getting the right size and also getting our 3 year old to actually wear them! Enjoyed the arcade on site afterwards which made the trip a more wholesome experience. Easy to purchase a card from the bar to use as credits.

29 July 2026
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Reply from Tenpin - Cambridge

Hi Holly, thank you so much for your 5* rating and detailed review of Tenpin Cambridge! We're sorry to hear that there was an issue with the bumper. However, we are pleased to hear that staff were able to resolve the issue. We appreciate all of your feedback and will be sure to pass your comments on. We can't wait to welcome you back to the venue again soon! Best wishes, Jade

Rated 2 out of 5 stars

Beer pumps off

We went for our birthday, Friday night 6 pm and no beers were on the pumps.made the experience a little bit rubbish as my entire group drinks beers. Just seems to me a Friday night wouldn’t be the most ideal time to clean out beer pumps.

24 July 2026
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Reply from Tenpin - Cambridge

Hi Tillie, thank you for taking the time to leave a review of Tenpin Cambridge! We appreciate you sharing your experience. We understand how disappointing it must have been to find no beers on tap, especially for a birthday celebration! Your feedback is extremely important to us and so please be assured all will be sent to the relevant team for future improvements! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Great party location.

We held a child's birthday party here. The staff were really friendly and attentive and I felt the experience was good value for money.

29 July 2026
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Reply from Tenpin - Cambridge

Hi Julia, thank you for your fantastic 5-star review of Tenpin Cambridge! We are so pleased to hear that your child's birthday party was a success and that you found our team friendly and attentive. We're also delighted that you felt it was good value for money and we really hope to see you again soon! Best wishes - Mel

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