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Tenpin - Cambridge Reviews 

166
TrustScore 3.5 out of 5

3.6

Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB


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Rated 3 out of 5 stars

The guy on customer service was not the happiest said I had booked gave my name he just said lane 3,it was our fist time visiting so I just said do I just over there he replied with a blunt yes. Eas... See more

Company replied

Rated 4 out of 5 stars

4 of us went bowling to Tenpin and we had a good time, but with one issue. The good: - on arrival we were first told we will have to wait longer than expected for our lane. However, another... See more

Company replied

Rated 5 out of 5 stars

Great spot for fun! Tenpin is an amazing place for entertaining friends and family. The food and drink prices are absolutely perfect and very wallet-friendly.

Company replied

Rated 5 out of 5 stars

Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #9 of 10 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.


Contact info

  • Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, United Kingdom

  • 0333 034 6100

3.6

Average

TrustScore 3.5 out of 5

166 reviews

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3.6

All reviews

(166)

8,204 reviews in the last 12 months

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Rated 3 out of 5 stars

The guy on customer service was not the…

The guy on customer service was not the happiest said I had booked gave my name he just said lane 3,it was our fist time visiting so I just said do I just over there he replied with a blunt yes.
Easy to use set up process to start bowling.
Place was tidy.

5 July 2026
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Reply from Tenpin - Cambridge

Hi Ippyt, thank you for taking the time to leave a review of Tenpin Cambridge! We are pleased to hear you enjoyed your bowling and found our venue clean. However, we are very sorry to hear that the customer service you received fell short of our usual high standard! We will most certainly pass all of your feedback onto the team to ensure improvements are made and we do hope you will still consider visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars

always a great time there

always a great time there, the staff is very friendly and helpful!

7 July 2026
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Reply from Tenpin - Cambridge

Hi Cristina, thank you very much for the lovely 5* review of Tenpin Cambridge! We are delighted to hear you always enjoy your visits with us and we really hope to welcome you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Had a good time, but could be cleaner

4 of us went bowling to Tenpin and we had a good time, but with one issue.

The good:
- on arrival we were first told we will have to wait longer than expected for our lane. However, another member of the staff found a free lane, so in the end we were actually able to start quicker than planned
- there were no technical glitches with the lane and everything worked as it should
- drink ordering online was convenient and our drinks arrived relatively quickly

The bad:
- when we arrived, the table in our lane was absolutely filthy. It was full of old glasses, and the table itself was sticky from spilled drinks. We played 2 games and no-one at any point came to clean it up, even though they brought our drinks and saw the state of it (there was barely any space to put our drinks on). Perhaps we could have chased the staff and asked them to clean it, but I don't think we should have to do it.

Overall, we enjoyed the game, but the cleanliness levels spoiled our experience a bit.

6 June 2026
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Reply from Tenpin - Cambridge

Hi Seb, thank you for the 4* review for Tenpin Cambridge! We're glad that you enjoyed the bowling and that you were able to begin your games quickly, however we are sorry to hear that there had been issues with the cleanliness of the tables at the lanes and that this had impacted your visit. We really appreciate your feedback and will ensure this is passed on to be looked into and for future improvements to be made. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great value for money

Great value for money. Perfect place for the birthday party.

24 June 2026
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Reply from Tenpin - Cambridge

Hi there, thank you for the lovely 5* rating of Tenpin Cambridge. We are so pleased to hear that you found the venue to be great value for money and for your feedback regarding birthday parties. We hope to see you again soon for another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

Great party

Great party, very smooth . Helpful staff. Balloons were a great hit with the kids.

The only thing was - two pizza slises seemed too little.

1 July 2026
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Reply from Tenpin - Cambridge

Hi Debbie, thank you so much for rating Tenpin Cambridge 5*! We're so pleased the party went smoothly and that our staff were a great help! We will be sure to pass your feedback on regarding the food and appreciate your comments. Best wishes, Jade

Rated 2 out of 5 stars

We had 2 lanes for 3 games for our…

We had 2 lanes for 3 games for our son’s birthday at a cost of £240 & one kept breaking, balls where getting jammed, the rails wouldn’t go up for those that had requested it then one side just stayed up for the rest of the time we was there, such a shame, that & no air con on a very hot day meant we’d definitely doing better research before booking this type of entertainment in the future

28 June 2026
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Reply from Tenpin - Cambridge

Hello Kevin,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. We are truly sorry to hear about the numerous issues you encountered with the lanes and the lack of air conditioning during your son's birthday celebration. We understand your frustration and will be addressing these concerns internally to improve our facilities and service. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

We had so much fun on the karaoke

We had so much fun on the karaoke, and the arcades ,the only down side would be if the karaoke could be videoed or had a thing where you could have your photo taken, but other than that we had a brilliant time and are planning on doing it again alongside the bowling

29 June 2026
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Reply from Tenpin - Cambridge

Hello Samantha,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We're so glad to hear you had such a brilliant time enjoying our karaoke and arcades! It's a great suggestion about the video or photo option for karaoke, and we appreciate your feedback. We look forward to welcoming you back for more fun, especially with the bowling next time! All the best ~ Laura

Rated 5 out of 5 stars

Great spot for fun

Great spot for fun! Tenpin is an amazing place for entertaining friends and family. The food and drink prices are absolutely perfect and very wallet-friendly.

17 June 2026
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Reply from Tenpin - Cambridge

Hi Florin, thank you for your 5* review of Tenpin Cambridge! We are so glad to hear you found your recent visit to be entertaining, perfectly priced and the best spot for lots of fun! We hope to see you again soon! Best wishes - Leila

Rated 5 out of 5 stars

Had a great time and very helpful

Had a great time and very helpful

24 June 2026
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Reply from Tenpin - Cambridge

Hi Zoe,

Thank you for your lovely 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 2 out of 5 stars

No staff around to help ended up…

No staff around to help ended up waiting for long periods of time to sort issues with bowling lane and getting drinks. Food was very small and inconsistent serving size and quality low. One of the most annoying parts of the visit was that we had a group of 6 and there isn’t enough space on the tiny half table and seating for everyone so we were using the empty lane table joined to ours. A staff member appeared and poured away drinks and took glasses that were full and when we asked for our drinks back she said ‘it’s not on your lane so I can clear them’ probably £20 worth of drinks and some of our food taken too.

19 June 2026
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Reply from Tenpin - Cambridge

Hello Lucy,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. Thank you for sharing your feedback about your recent visit. We are truly sorry to hear about the issues you experienced with staffing, service, and the quality of our food. We also regret the misunderstanding regarding your drinks and table space. We are reviewing your comments with our team to prevent similar situations. All the best ~ Laura

Rated 2 out of 5 stars

The game area is a disaster

The game area is a disaster, e.g.you are trying to play snooker, balls missing, getting stuck, not easy to get someone to help you. I had not been there for years, it will take a long time to go ahain i think.

17 June 2026
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Reply from Tenpin - Cambridge

Hello V Thanopoulos,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. We are truly sorry to hear about your disappointing experience with our game area. We are addressing the issues with the snooker tables and staff assistance to prevent this from happening again. All the best ~ Laura

Rated 3 out of 5 stars

No air-conditioning

We went on a very warm day, they do not have air-conditioning! Bumpers were either stuck up or down, not helpful when for a family of different abilities! Not enough staff!

24 June 2026
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Reply from Tenpin - Cambridge

Hello Kelly,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We appreciate you sharing your experience. We are sorry the warm conditions and bumper issues impacted your family's visit. We are reviewing staffing to improve service. We hope that your next experience is a 5 star experience. All the best ~ Laura

Rated 1 out of 5 stars

Very Disappointing

Extremely hot! No air con at all. Waited 30mins for our drinks. Short staffed so when we had issues with the balls getting stuck no one could help. On several occasions the balls were not cleared so when they rolled back it marked that go as complete so we missed turns. We set barriers up for two players but both all others but then the barriers remained up all the time! Very disappointing over all. Doubt we will visit again.

24 June 2026
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Reply from Tenpin - Cambridge

Hello Laura,
Thank you for taking the time to rate Tenpin Cambridge 1 star. We are truly sorry to hear about your disappointing experience. We understand your frustration regarding the heat, the wait for drinks, and the issues with the bowling lanes. We are addressing these concerns internally to improve our service and facilities. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

Easy to book

Easy to book, a bit expensive but I'm used to Northern prices. Drinks and food app worked OK weird thing I couldn't get it to work on my phone while using their free wifi, went onto my own wifi no problem. Kids loved the place that's the main thing

20 June 2026
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Reply from Tenpin - Cambridge

Hi Mark, thank you very much for the lovely 5* review of Tenpin Cambridge! We are delighted you had a great time with your children and we take on board all of your feedback which we will be sure to pass on! We do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Wonderful experience with my mates

Wonderful experience with my mates

17 June 2026
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Reply from Tenpin - Cambridge

Hi there, thank you for rating Tenpin Cambridge 5*! We're thrilled to hear that you had a great experience. We can't wait to see you back again soon! Best wishes, Jade

Rated 5 out of 5 stars

Friendly staff and helpful

Friendly staff and helpful

17 June 2026
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Reply from Tenpin - Cambridge

Hello R Harvey,
Thank you for taking the time to rate Tenpin Cambridge 5 stars! We are so pleased our team was friendly and helpful. We hope to welcome you back soon! All the best ~ Laura

Rated 3 out of 5 stars

Monday deal issues

The kids pizza for the Monday deal was not very good - dry and small.

The service was good and the attendants friendly but the booking process was very confusing.

17 June 2026
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Reply from Tenpin - Cambridge

Hi there, thank you for the 3* rating of Tenpin Cambridge. We're glad to hear that the service was good and that staff were friendly. However, we are very sorry to hear that you did not enjoy the pizza and found our booking process confusing. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Thanks again. Best wishes, Jade

Rated 3 out of 5 stars

They were very short staffed it took…

They were very short staffed it took nearly an hour to get our drinks and food. We had finished our game of bowling before we got any drinks. The food was terrible very over cooked and tasted disgusting

17 June 2026
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Reply from Tenpin - Cambridge

Hello Vicki, Thank you for taking your time to leave us some feedback. We are sorry to hear that you had a long wait for your meals and drinks to be served. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

All ran very smoothly

All ran very smoothly. Ryan the manager did a great job in making sure everyone had a good time. Friendly staff with good customer service skills.

17 June 2026
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Reply from Tenpin - Cambridge

Hi Dylan, thank you for your fantastic 5-star review for Tenpin Cambridge! We are so pleased to hear everything ran smoothly and that our team ensured everyone had a great time. We hope to see you again soon! Best wishes - Rosie

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