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Tenpin - Dundee Reviews 

242
TrustScore 4 out of 5

4.1

Kingsway West Retail Park, Clepington Road, Dundee, DD3 8RX Dundee, GB


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Rated 3 out of 5 stars

Great facilities and a fun day out with the kids. Although the table service app is a waste of time as i ordered drinks and after haf an hour went to the bar only to find out they had been missed or s... See more

Company replied

Rated 5 out of 5 stars

Some time away from the house with young lad away from his console we had fun playing a few games got a bit to eat the ultimate burger and nachos were brilliant then on to the arcade this was our firs... See more

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Rated 3 out of 5 stars

Food was ordered - took over 30 mins for a burger and a panini! When it arrived - lukewarm at best. Whilst very busy, people wandering across several lanes to come take bowling balls without askin... See more

Company replied

Rated 5 out of 5 stars

Value for money was excellent- party of ten little girls- they had a ball and staff very attentive. Lots included in the price. Loved the little gifts on arrival and the dance party- particularly... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin Dundee is easy reach from Dundee city centre, Perth, St Andrews and across Tayside. With modern bowling lanes and lane lighting, we’re a popular spot for families and groups in the east of Scotland. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dundee, sorted.


Contact info

  • Kingsway West Retail Park, Clepington Road, Dundee, DD3 8RX, Dundee, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

242 reviews

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4.1

All reviews

(242)

10,348 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Friendly staff & helpful ,,,only small…

Friendly staff & helpful ,,,only small thing ,but would be good if you supplied decafe coffee too

20 August 2026
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Reply from Tenpin - Dundee

Hi Jean, thank you for leaving a 4* review of Tenpin Dundee! It's wonderful to hear how friendly and helpful you found our staff, and we also appreciate the feedback regarding the supply of decaf coffee. We look forward to welcoming you back again soon! Best wishes-Leila

Rated 2 out of 5 stars

Place got flooded wet had to move then…

Place got flooded wet had to move then Ll the machines went off

4 August 2026
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Reply from Tenpin - Dundee

Hi Lisa, thank you for taking the time to leave a review of Tenpin Dundee. We are very sorry to hear about the issues you experienced on your recent visit, and we will be addressing the matter internally. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Dundee' for somebody to investigate and get back to you regarding this. Best wishes-Leila

Rated 3 out of 5 stars

summer bowling and meal offer - misleading

We took my nephews who were up visiting from London to Ten Pin in Dundee.

We booked for 2 adults and 4 kids.
We booked a summer deal which stated it was bowling for 6 people and it said come with Adult meal.

We chose cheeseburgers for the meal.
The bowling was great but when our food came we noticed that two of the burger meals had 2 burgers in the roll and the other 4 only had single burgers.
When we questioned the staff they said it was because they were junior meals.

When I checked the website and the wording it states adult meals. It does not say anything about junior meals.
We were left a bit disappointed and the staff said they could not do anything about wording on the website.

12 August 2026
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Reply from Tenpin - Dundee

Hi Steven,

Than you for your 3* review at Tenpin Dundee! We are delighted to hear that you had a lovely time bowling with us on your recent visit to us! However, we are very sorry to hear that you found the food portions a little smaller than you thought. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph

Rated 5 out of 5 stars

First time here and very impressed

First time here and very impressed, hope to come back soon, when I’m next in the area,
Staff very friendly
Easy to book

12 August 2026
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Reply from Tenpin - Dundee

Hi there,

Thank you for your lovely 5* review at Tenpin Dundee! it's great to hear that you've had such a great time whilst on your recent visit to us. We are delighted that you found the staff to be so welcoming and friendly and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Really enjoyed family time .

Really enjoyed family time .. need to return and practice as I haven't been in years ..was a lovely place

12 August 2026
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Reply from Tenpin - Dundee

Hi there, thank you for the 4* review for Tenpin Dundee! We're so pleased to hear that you had a great time with your family and that you enjoyed the venue. We look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Dont rely on their app

Great facilities and a fun day out with the kids. Although the table service app is a waste of time as i ordered drinks and after haf an hour went to the bar only to find out they had been missed or served to someone else. Both versions from two different staff seems contradictory. Need to focus on customer care more closely.

7 July 2026
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Reply from Tenpin - Dundee

Hi George, thank you for the 3* review for Tenpin Dundee! We're glad that you enjoyed the facilities and that you had a fun visit with your family, but we are very sorry to hear that there had been an issue with your drinks order. We will ensure your feedback is passed onto our team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Dundee'. We hope to welcome you back again soon! Best wishes- Adelaide

Rated 4 out of 5 stars

Easy booking process

Easy booking process. Lane clear at arrival time

12 August 2026
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Reply from Tenpin - Dundee

Hello Colin,
Thank you for taking the time to rate Tenpin Dundee 5 stars. We are so pleased to hear that your booking experience was easy and that your lane was ready for you upon arrival. We look forward to seeing you again soon! All the best ~ Laura

Rated 5 out of 5 stars

Friendly staff

6 August 2026
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Reply from Tenpin - Dundee

Hi Stuart, thank you for the 5* review for Tenpin Dundee! We're so pleased to hear that our team provided a friendly service. We hope to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Everything was fab

Everything was fab . First time there and we found our experience was very good . Staff attentive and food was of a good quality. Everything was easy to order online

6 August 2026
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Reply from Tenpin - Dundee

Hi Brenda
Thank you for your fantastic 5-star review! We are so pleased to hear that your first visit was a great experience and that you found our staff attentive and the food of good quality. It's also wonderful to know that ordering online was easy for you. We look forward to welcoming you back again soon! Best wishes - Clare

Rated 4 out of 5 stars

Friendly staff no problems with the…

Friendly staff no problems with the lanes had some food which was ok

6 August 2026
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Reply from Tenpin - Dundee

Hello Jane,
Thank you for taking the time to rate Tenpin Dundee 4 stars. We're so pleased to hear that you found our team friendly and that you had no problems with the lanes. We appreciate your feedback on the food and hope to welcome you back again soon! All the best ~ Laura

Rated 4 out of 5 stars

Bowling

I went to Tenpin on Sunday 3rd Aug 2026. We had a great time however the female toilets especially were very unclean. The sanitary bins were full and there were dirty used sanitary products on the floor next to the toilet. We played Poole, the only thing that could have made it better was chalk. There could also have been more staff about at points.

3 August 2026
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Reply from Tenpin - Dundee

Hi Sarah
We appreciate you sharing your recent experience with us. We are concerned to hear about the cleanliness issues in the female toilets and the lack of chalk for the pool tables. We are addressing these points with our team to ensure our facilities are well-maintained and that adequate supplies are always available. We are also reviewing staffing levels to improve service. Your feedback is invaluable as we continuously strive to enhance our guest experience. Best wishes - Clare

Rated 5 out of 5 stars

The staff was good

6 August 2026
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Reply from Tenpin - Dundee

Hi Jude, thank you for leaving Tenpin Dundee a lovely 5* rating. We are thrilled that our staff had a positive impact on your visit, and we hope we can welcome you again soon! Best wishes - Kaylee

Rated 2 out of 5 stars

Food took a long time to come out

Food took a long time to come out, there was not enough light ball available. The heat was incredible warm.

6 August 2026
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Reply from Tenpin - Dundee

Hi Theresa, thank you for taking the time to leave a review of Tenpin Dundee. We are sorry to hear about the wait times, lighting, and temperature issues you experienced. We will ensure your feedback is passed on to the correct team for future improvements.
Take care,
Kirsty

Rated 5 out of 5 stars

Great experience

Easy to book via the website.
Staff helpful.
Couldn’t order food via the table QR code or website but the staff were very helpful and ordered with them.

6 August 2026
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Reply from Tenpin - Dundee

Hi Clare, thank you for the 5* rating of Tenpin Dundee. We're delighted to hear that booking was easy and our staff were helpful. We appreciate your understanding regarding the ordering system and are glad our team could assist. We hope to see you again soon!
Take care,
Kirsty

Rated 2 out of 5 stars

Only Tenpin that I know of that doesn’t…

Only Tenpin that I know of that doesn’t offer student discount.
Had to chase our lame to get turned on.
TVs on lanes that don’t work.

6 August 2026
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Reply from Tenpin - Dundee

Hi Sean, thank you for taking the time to leave a review of Tenpin Dundee. We are sorry to hear about the issues you experienced with the lane and non-working TVs. We will ensure this is passed on to the team for future improvements. Whilst we do not have certain offers available, we do have great deals throughout the week https://www.tenpin.co.uk/deals/. Hope to welcome you back again for a much better experience.
Take care,
Kirsty

Rated 5 out of 5 stars

My first time there- the staff were…

My first time there- the staff were friendly. Helped set us up for the bowling. Atmosphere was good.

6 August 2026
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Reply from Tenpin - Dundee

Hi Grant
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a great first experience with us and enjoyed the friendly service and atmosphere. We hope to see you again very soon! Best wishes - Clare

Rated 3 out of 5 stars

We had to wait 10 minutes past our…

We had to wait 10 minutes past our allotted time which I can understand if it is busy but it was inconvenient.

Our lane broke down, the bumpers didn’t rise properly and the balls were stuck at the end of the alley. After pressing the assistance button and waiting 10 minutes as no one arrived to assist, I then had to find someone to look at the issue. It took a further 5- 10 minutes to get the alley working again and by that point my children had lost interest.

This was a really disappointing visit.
The female toilets were disgusting and looked like they had not been attended to or cleaned. There was toilet roll all over the floor and some of it looked like it had been used and left on the floor.

There was also a distinct smell of urine in the main area before we even got close to the toilets.

We have used this before and had a great experience but this time it was really disappointing.

4 August 2026
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Reply from Tenpin - Dundee

Hi Kirsty
Thank you for taking the time to leave a review. We are truly sorry to hear about the numerous issues you experienced during your recent visit, from the delayed start and lane malfunctions to the cleanliness of our facilities. This is certainly not the standard we aim for, and we understand your disappointment, especially given your previous positive experiences. We appreciate you bringing these concerns to our attention so we can address them. Best wishes - Clare

Rated 5 out of 5 stars

Always a great time at tenpin

Always a great time at tenpin. Fun had by all the family.

6 August 2026
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Reply from Tenpin - Dundee

Hi Samantha, thank you for the 5* rating of Tenpin Dundee. We're so happy to hear you had a great time spent with all the family. We hope to see you all again soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Good experience

Well organised, bowling was great fun with the grandchildren. Food was fine and there was plenty to do for the kids. We got a nice deal for the bowling and food. So wasn't as as expensive as I thought. Staff was friendly and helpful.

6 August 2026
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Reply from Tenpin - Dundee

Hi Joseph, thank you for the 5* rating of Tenpin Dundee. We're so pleased to hear that you had a great time bowling with your grandchildren and that there was plenty for the kids to do. It's wonderful that you found our staff friendly and helpful, and that our deal made your visit enjoyable and affordable. We look forward to welcoming you all back again soon!
Take care,
Kirsty

Rated 3 out of 5 stars

Came with 2 children 4 & 7 years old-

Came with 2 children 4 & 7 years old-
First time visitors. Would have appreciated someone coming round to ask if all ok. Our two grandchildren
struggled and we were unaware there
were “buffers” available for them to
use!! Paying over £30!for the four of
us (2 games) it could have been or
should have been more enjoyable!!

29 July 2026
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Reply from Tenpin - Dundee

Hello William,
Thank you for taking the time to rate Tenpin Dundee 3 stars. We're sorry to hear that your first visit wasn't as enjoyable as it should have been, especially with the little ones struggling. We understand your frustration regarding the buffers and will certainly pass your comments on to the team. We hope you'll consider visiting us again. All the best ~ Laura

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