I took my two grandchildren and we had a great time. Place was clean and staff were superb. Food was very disappointing was very expensive but I did not mind that, however expected better quality and... See more
Company replied
Location
Switch locationLeisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... See more
Company replied
Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... See more
Company replied
We have been twice in one week to go bowling and play few games in arcades. Lady called Sue was so helpful both times we were there, defo a credit to the team! Only thing I would be negative on is soa... See more
Company replied
Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, United Kingdom
- 0333 034 6100
4.0
Great
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐ 1/5
⭐ 1/5 – Absolutely terrible experience
Really disappointed with our experience at Tenpin. We were given a bowling lane right next to a large pillar, while there were plenty of other lanes available. The pillar was directly beside us and made it extremely difficult to concentrate or bowl properly. It completely ruined the experience.
What made it even worse was that there seemed to be no reason for putting us on that lane when other lanes were clearly free. We were paying for a bowling experience and expected to be given a suitable lane, not one where we were constantly distracted and restricted by a pillar.
The staff also did not seem particularly interested in helping or making the situation better. We came to have fun, but instead spent the session frustrated and disappointed.
For the price you pay, the experience should be much better. Very poor organisation, poor customer experience and definitely not somewhere I would recommend. I would seriously think twice before booking here again.
20 August 2026
Reply from Tenpin - Feltham
Hi Harmanpreet, thank you for taking the time to leave us a review of Tenpin Feltham! We are very sorry to hear about your disappointing experience with the lane allocation and the impact it had on your game. Your feedback is extremely important to us and so please be assured this will be shared with the appropriate team for future improvements! We really hope this will not stop you from visiting us again in the future and we very much hope to welcome you back soon! Best wishes - Mel
I took my two grandchildren and we had…
I took my two grandchildren and we had a great time. Place was clean and staff were superb. Food was very disappointing was very expensive but I did not mind that, however expected better quality and a bigger portion. My grandsons had nuggets and chips and they were not cooked properly at all. I had a chicken burger which was very small with one piece of lettuce in the middle and a very cheap small bun. Chicken it self was poor very chewy and I could not eat it, I had one bite and left it.
20 August 2026
Reply from Tenpin - Feltham
Hi Deep, thank you for your 5* review of Tenpin Feltham! We're so glad to hear that you and your grandchildren had such a great time but we are very sorry to hear about the issues with the food. We will ensure that this is passed across to the relevant team for future improvements to be made. Nevertheless, we hope to see you again soon! Best wishes-Leila
Reply from Tenpin - Feltham
Hello Lily, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to us and that your children enjoyed it too! We do hope to see you again soon for some more family fun. Many Thanks - Kimberley
Reply from Tenpin - Feltham
Hi there,
Thank you for your fantastic 5* review at Tenpin Feltham! We are delighted that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Great value
Great value - one game and a burger. Very friendly staff. Easy parking. Amusements end up making the outing with children very costly. Overall a great venue.
12 August 2026
Reply from Tenpin - Feltham
Hi Jacky, thank you so much for the excellent 5* review of Tenpin Feltham! We are really pleased to hear you had a great visit and will be sure to pass your feedback on. We can't wait to see you again soon for another 5* experience! Best wishes, Jade
We're very happy with their service
We're very happy with their service
Very tidy and clean area for kids to enjoy
12 August 2026
Reply from Tenpin - Feltham
Hello Mandeep,
Thank you for taking the time to rate Tenpin Feltham 5 stars. We are so happy to hear that you were pleased with our service and that our clean and tidy area was enjoyable for the kids. We hope to see you again soon! All the best ~ Laura
Enjoyed time here
We have been twice in one week to go bowling and play few games in arcades. Lady called Sue was so helpful both times we were there, defo a credit to the team! Only thing I would be negative on is soap dispensers in toilets are awful, your lucky if you get a tiny drop of soap out of them, considering the referb they had, would have thought the dispensers would be better. Overall great place to go.
6 August 2026
Reply from Tenpin - Feltham
Hello Kaya, Thank you for taking your time to leave us an excellent 5* review. We are really pleased to hear that you've enjoyed both of your visits to our Tenpin at Feltham. We will pass your lovely comments onto our team! We will also inform them about the soap dispensers so these can be looked into. We do hope to see you again soon. Many Thanks - Kimberley
Great Find
The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the ladies at the check in desk seemed overwhelmed! But overall, good value for money & a day well spent!
6 August 2026
Reply from Tenpin - Feltham
Hi Savannah, thank you for leaving a 5* review of Tenpin Feltham! It's lovely to hear how much fun your nephew had on your recent visit and that you experienced such amazing customer service and found the activities well-priced. See you again soon! Best wishes-Leila
It’s more of a money making business…
It’s more of a money making business than a family outing. The claw machine does not work at all - it’s so flimsy and never results in a win. The other machines are quick to take money but provide no fun in return. Everything is so overpriced. The food was not worth the money at all.
6 August 2026
Reply from Tenpin - Feltham
Hello Maaria
We are truly sorry to hear that your recent visit was such a disappointing experience. We understand your frustration regarding the claw machine and the other games, as well as the pricing and the quality of the food. Please be assured that we take all feedback seriously and will pass your comments on to the relevant teams for review and improvement. If you would like to speak to us directly, please email the details of your visit to customer.feedback@tenpin.co.uk and use the subject "Review - Feltham". We can then reach out to you. Best wishes - Clare
Large open space with lots of…
Large open space with lots of activities as well as bowling.
Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of heat they could have hired portable air con units.
Constant having to find staff to fill up tickets as well.
Had left my sandals in a bag, went in the next day and staff were really unhelpful. If it's not handed in doesn't seem to be there problem.
6 August 2026
Reply from Tenpin - Feltham
Hi, thank you for taking the time to leave a review of Tenpin Feltham. We are very sorry to hear that the lack of air conditioning made your experience uncomfortable. We also apologize for the inconvenience you faced with needing staff assistance for tickets. Your feedback is important to us and we will ensure that this is passed on to the correct team for future improvements.
Take care,
Kirsty
Excellent customer service online and…
Excellent customer service online and at Feltham bowls.
Great value for money experience.
6 August 2026
Reply from Tenpin - Feltham
Hi Natalie, thank you for the 5* rating of Tenpin Feltham. We're so pleased to hear you had a great time and received excellent customer service. Hope to see you again soon!
Take care,
Kirsty
Good Day Out for all the Family
We had a great time as all the family could play even the 3 year old. The staff were very helpful.
29 July 2026
Reply from Tenpin - Feltham
Hi Sharon, thank you for your wonderful 5-star review of Tenpin Feltham! We are so pleased to hear that everyone in your family, including your youngest, had a great time and that our team was helpful. We hope to welcome you back again soon! Best wishes - Mel
The new and better space looks great…
The new and better space looks great and lovely.
The seats are slightly small and one may keep sliding back and forth.
Other than that I would have give it a 5 star.
29 July 2026
Reply from Tenpin - Feltham
Hi Nancy, thank you for your wonderful 4-star rating of Tenpin Feltham! We're so glad you love our new look and we really appreciate your feedback regarding the seating which we will be certain to pass onto the team! In the meantime, we hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Family time
Family time
We had a lovely time my mum is poorly with cancer so was a great activity for her to watch her grandchildren bowl and have fun
29 July 2026
Reply from Tenpin - Feltham
Hi Philomena
We are so happy to hear you had a lovely family time with us. It warms our hearts to know we could provide a fun activity for your mum and grandchildren. Best wishes - Clare
Friendly and helpful staff
That’s very good easy online booking just book your slot go and enjoy your leisure time
29 July 2026
Reply from Tenpin - Feltham
Hi Qaisar, thank you for the 5* review for Tenpin Feltham! We're pleased to hear that you found it easy to book and that you enjoyed your visit. We hope to see you back again soon! Best wishes - Adelaide
Great fun
Great fun.
The burger was dry in the bread. Given only x1 sauce for the fries. Nil for burger.
Staff were great.
22 July 2026
Reply from Tenpin - Feltham
Hello Nanette,
Thank you for taking the time to rate Tenpin Luton 4 stars. We're so pleased to hear you had great fun and that our staff were excellent. We're sorry to hear about the issues with your burger and the limited sauce for your fries. We will pass this feedback to the team for future improvements. We hope to welcoming you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Reply from Tenpin - Feltham
Hi Asad, thank you for the lovely 5* rating of Tenpin Feltham. We are delighted to hear that everything was perfect and that our staff were super friendly too! We will be sure to pass your kind feedback on to them. Best wishes, Jade
Great experience
Great experience. Went to Feltham Tenpin on a 2nd date. Great atmosphere. We played pool and had a drink, then we played bowling. We had a lovely time.
22 July 2026
Reply from Tenpin - Feltham
Hey Jahmila, thank you for the 5* rating of Tenpin Feltham. We're pleased to hear that you had a great experience and enjoyed the atmosphere. We hope to see you again soon for another fun time!
Take care,
Kirsty
Amazing bowling party
Amazing bowling party with all the children and adults commenting on how much fun they had. Party host and all staff were very attentive to adults and children.
12 July 2026
Reply from Tenpin - Feltham
Hi Zahra, thank you so much for the brilliant 5* review of Tenpin Feltham! We are thrilled you had such a great time with us at your bowling party and found our team super helpful! We hope this means you would like to visit us again and we very much look forward to welcoming you back! Best wishes - Mel
Reprehensible
Staff didn't know we had booking, 20 minutes wait to prepare. No apology, staff rude, can't be bothered attitude. Forgot food, ice cream and birthday gift. Had to constantly chase staff.
11 July 2026
Reply from Tenpin - Feltham
Hi James, thank you for taking the time to review Tenpin Feltham! We are very sorry to hear that your recent experience was not up to the high standards we aim for, and that there had been issues with locating your booking, with the food orders arriving and the customer service. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Feltham'. We hope to see you again in the future for a better experience. Best wishes - Adelaide
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.