Me, my girlfriend and my best friend went to do an escape room. The HM Titanic was brilliant, we beforehand had to book but we did this in person with one of the staff members called Freya. She was wo... See more
Company replied

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Me, my girlfriend and my best friend went to do an escape room. The HM Titanic was brilliant, we beforehand had to book but we did this in person with one of the staff members called Freya. She was wo... See more
Company replied
Very slow bar service - clearly not enough staff on shift. Karaoke rooms were uncomfortably hot with air conditioning units that didn’t work efficiently enough. Very long queues at reception any help... See more
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Couple of website issues (error messages) but eventually got the booking to go thru. Service at Leeds great, friendly staff and a wonderful experience. Really nice to see the refurbishment which has t... See more
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Cannot fault Tenpin in Leeds. I visit often and there is always a great atmosphere. There is so much to do activity wise and plenty of options for refreshments, all of which are reasonably priced. Sta... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
13 Merrion Way, Leeds, LS2 8BT, Leeds, United Kingdom
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I was fascinated by the new look. It looks much more elegant. I'll be going there more often.

Reply from Tenpin - Leeds
Great experience. Lola made it very good, with her clues and way of getting involved. Thoroughly enjoyed it! And we escaped with time to spare 🎉

Reply from Tenpin - Leeds
Great place & the staff were really nice & polite can highly recommend

Reply from Tenpin - Leeds
Nice lady organised the stair lift for me, including the wheelchair.

Reply from Tenpin - Leeds
We checked in which was OK, got to our table , I had to ask the staff to clean it , it was very quiet so they was no reason for them to not clean the tables , glass was absolutely filthy print marks all over it , the toilets smelt , apart from that was OK

Reply from Tenpin - Leeds
Staff were welcoming and friendly provided good customer service.
It was also a very clean establishment when we visited 😊

Reply from Tenpin - Leeds
The borders struggled to come up. The balls got stuck in the end gutter. The pizzas took ages to arrive. The staff didn't respond to the service request. However, once we found them and asked to help they did so.

Reply from Tenpin - Leeds
A fantastic experience to Tenpin the other for an enjoyable evening bowling with Friends we have been regular customers for a length of time and will continue to do. Can't Fault.

Reply from Tenpin - Leeds
Fun time bowling for my daughter and get friends, they loved it

Reply from Tenpin - Leeds
Very slow bar service - clearly not enough staff on shift. Karaoke rooms were uncomfortably hot with air conditioning units that didn’t work efficiently enough. Very long queues at reception any help or support was needed.

Reply from Tenpin - Leeds
Me, my girlfriend and my best friend went to do an escape room. The HM Titanic was brilliant, we beforehand had to book but we did this in person with one of the staff members called Freya. She was wonderful. After we booked, we had an hour and half wait time. So we went for some food and drinks and came back, Freya was our host and she was very attentive with any help or queries and might I say great with her sense of humour. My final verdict for Tenpin are: 10 for staff, 10 for cleanliness, 10 for booking process, 10 for location and an absolute 10 for the escape room we smashed through.

Reply from Tenpin - Leeds
Not enough staff to had to go get our drinks even tho we offered to the lane. One of the bumpers didn’t work until half way through the first game. Nut issues we’ve had before - probably needed more staff for half term- wasn’t even that busy.

Reply from Tenpin - Leeds
Great venue just a couple issues with the lane which did get sorted but eventually we had to move lane which was annoying and lost one us a good score in their round
We will return as the venue was lovely and staff were helpful

Reply from Tenpin - Leeds

Reply from Tenpin - Leeds
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