Banner for Tenpin - Telford

Tenpin - Telford Reviews 

124
TrustScore 4.5 out of 5

4.3

Telford, St Quentins Gate, Telford, Shropshire, TF3 4EJ Telford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brilliant night fun and trouble free. The string broke on one of our pins and a lady manager im assuming moved us quickly to another lant to continue our games. She was very apologetic about the inco... See more

Company replied

Rated 4 out of 5 stars

I would have given 5 stars but was surprised the reduced meal for my girls, cheeseburger and chips, didn't have a little drink. I was told where I could buy them but thought 36 pounds was enough in i... See more

Company replied

Rated 3 out of 5 stars

Bowlin was good but no lighter medium/large balls, but beer tasted nasty (lines needed cleaning) and over priced with 10%head instead of 5%, bar service slow and not accommodating. Staff all looked... See more

Company replied

Rated 5 out of 5 stars

Visited on a Tuesday which was 50% off, was really busy but the staff member got us booked in with only a 30minute wait, he was very helpful and friendly. Would recommend booking online before for a b... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #11 of 12 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Telford, St Quentins Gate, Telford, Shropshire, TF3 4EJ, Telford, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(124)

11,505 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant night fun and trouble free

Brilliant night fun and trouble free. The string broke on one of our pins and a lady manager im assuming moved us quickly to another lant to continue our games. She was very apologetic about the inconvenience and made sure we was OK and everything was OK with our new lane before carrying on with her job

5 September 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Su, thank you for leaving a 5* review of Tenpin Telford! We're so glad to hear that you had such a brilliant, hassle-free night! We also appreciate you highlighting the quick and helpful assistance you received when your pin string broke. We always aim to ensure our guests can continue their fun without interruption, and we're pleased our team could move you swiftly to another lane and confirm everything was satisfactory. Thank you for sharing your positive experience with us and we hope to see you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Amazing experience on son's birthday party

It was my son's birthday party on a weekday and staff helped us every way possible. We had a lovely time ❤️

27 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Pooja, thank you for your wonderful 5-star review of Tenpin Telford! We are so pleased to hear that you and your son had a lovely time celebrating his birthday with us and that our team were so helpful. We hope to see you again very soon! Best wishes - Mel

Rated 4 out of 5 stars

Bowling with my girls

I would have given 5 stars but was surprised the reduced meal for my girls, cheeseburger and chips, didn't have a little drink. I was told where I could buy them but thought 36 pounds was enough in itself. Facilities are good and the arcade and pool tables. I just think to not give a little drink like lemonade with the food isn't great, in my opinion.

2 September 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hello Matthew,
Thank you for taking the time to rate Tenpin Telford 4 stars. We're pleased to hear you enjoyed our facilities, arcade, and pool tables. We understand your disappointment regarding the absence of a drink with the children's meal and appreciate you bringing this to our attention. We will certainly pass this on to our team for consideration. We hope to welcome you back again soon. All the best ~ Laura

Rated 4 out of 5 stars

Bowling great and pool tables etc

Bowling great and pool tables etc
Menu for food disappointing , no pizzas, no warm drinks

1 September 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hello Susan,
Thank you for taking the time to rate Tenpin Telford 4 stars. We're so glad to hear you enjoyed the bowling and pool tables. We appreciate your feedback regarding the food menu and the absence of warm drinks, and we will certainly pass this on to the relevant team for consideration. We hope to welcome you back again soon! All the best ~ Laura

Rated 5 out of 5 stars

Always enjoy our time and never been…

Always enjoy our time and never been any issues

26 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi there
Thank you for taking the time to leave us a wonderful 5-star review! We are so pleased to hear that you always enjoy your time with us and that you've never experienced any issues. We look forward to welcoming you back again soon! Best wishes - Clare

Rated 3 out of 5 stars

Disappointed they did not have burgers…

Disappointed they did not have burgers available which we had paid for

26 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Laura, thank you for leaving feedback for Tenpin Telford. We are very sorry to hear we did not have the food you initially booked for, and we hope the team managed to offer an alternative at the time. We hope you'll consider visiting us again in the future! Best wishes - Kaylee

Rated 5 out of 5 stars

Felt welcome

Felt welcome, great atmosphere

20 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Donna, thank you for your fantastic 5-star review for Tenpin Telford! We are so pleased to hear that you felt welcome and enjoyed the great atmosphere during your visit. We hope to see you again very soon! Best wishes - Rosie

Rated 4 out of 5 stars

Excellent

Staff are very good and helpful. The place is very clean. We was very enjoy there.

12 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi there, thank you for rating Tenpin Telford 4*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. It's great to hear that the venue was very clean too. We can't wait to see you back again soon! Best wishes, Jade

Rated 5 out of 5 stars

Everything was really good

Everything was really good

6 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hello Sabrina, Thank you for taking your time to leave us an amazing 5* review for our Tenpin at Telford! We are pleased to hear that you enjoyed your recent visit to us. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Ian, thank you very much for the fabulous 5* review of Tenpin Telford! We are thrilled you had the best time and found our prices great and team friendly and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Excellent service

Excellent service

6 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Amiya, thank you for your 5* review of Tenpin Telford! We're so glad to hear that the service you received was top-notch. We look forward to welcoming you back again soon! Best wishes-Leila

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, food was great.

6 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Aimee, thank you for your 5* review of Tenpin Telford! It's wonderful to hear how friendly and helpful you found our staff and how much you enjoyed the food. See you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Visited on a Tuesday which was 50% off

Visited on a Tuesday which was 50% off, was really busy but the staff member got us booked in with only a 30minute wait, he was very helpful and friendly. Would recommend booking online before for a bigger group.

4 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hey Kim, thank you for the lovely 5* rating and review of Tenpin Telford. We're so pleased to hear you had a great time, even with the Tuesday rush! It's wonderful to know our team member was helpful and friendly. Hope to see you again soon!
Take care,
Kirsty

Rated 3 out of 5 stars

Not great, could be better!!

Bowlin was good but no lighter medium/large balls, but beer tasted nasty (lines needed cleaning) and over priced with 10%head instead of 5%, bar service slow and not accommodating. Staff all looked grumpy and no glasses/food were being collected and tables not being cleared. Food cheap but tasteless, burger pattys were ridiculous thin and hard like eating cardboard.
Reluctant to give change at bar, sent me to 2 different change machines which were both empty, and an awful charge to use cash machine £1.85 to withdraw our own money to spend in your establishment specially when we already pay taxes is disgusting!

31 July 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Billie
Thank you for taking the time to share your feedback regarding your recent visit. We're truly sorry to hear about your disappointing experience with the beer quality, food, and the issues you encountered with our staff and facilities. We will ensure your comments are passed on to the relevant teams for review and improvement. Best wishes - Clare

Rated 2 out of 5 stars

Disappointed

We booked our team event at Tenpin Telford. The bowling itself was good and everyone enjoyed that part of the experience. However, we had requested the food and drinks package as part of our booking, and unfortunately this was not delivered as expected. This caused some disappointment as the arrangements had been confirmed in advance. The staff were polite and the bowling facilities were good, but the issues with the package meant the overall experience did not fully meet our expectations.

5 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Trudie
Thank you for your feedback. We're glad to hear that your team enjoyed the bowling itself and that our staff were polite. We sincerely apologize that the food and drinks package was not delivered as expected, especially after prior confirmation. This is certainly not the experience we aim to provide, and we understand your disappointment. We appreciate you bringing this to our attention. We would like to look into this and ask that you email customer.feedback@tenpin.co.uk with the details and use the subject "Review - Telford". Best wishes - Clare

Rated 4 out of 5 stars
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Jamie
We understand your disappointment about missing your bowling time. We always aim to accommodate our guests, and we regret any inconvenience this caused. We hope to see you again. Best wishes - Clare

Rated 5 out of 5 stars

Great experants

Had a great time

6 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi, thank you for the amazing 5* rating of Tenpin Telford. We're delighted to hear that you had a great time and we hope to see you again soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Great location

Great location, staff were all fantastic, karaoke and bowling was easy to book. Drinks were delivered to the table through easy online booking

6 August 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Chloe, thank you for the 5* rating of Tenpin Telford. We're delighted to hear you had a great time and enjoyed both karaoke and bowling. We hope to welcome you back again for another 5* experience.
Take care,
Kirsty

Rated 5 out of 5 stars

Good fun

Good fun, kind helpful staff.

29 July 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hi Leanne, thank you for your 5* review of Tenpin Telford! We're so glad to hear how much fun you had and how helpful and friendly you found our staff. We can't wait to welcome you back again soon! Best wishes-Leila

Rated 5 out of 5 stars

It’s easy to book and great time had by…

It’s easy to book and great time had by all! Food was good value and there’s plenty to do after the bowling has finished a good couple of hours

29 July 2026
Tenpin - Telford logo

Reply from Tenpin - Telford

Hello
Thank you for your wonderful 5-star review! We're so pleased to hear that booking was easy and that everyone had a great time. It's fantastic that you enjoyed the food and found plenty to do after bowling. We hope to see you again soon! Best wishes - Clare

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look