Banner for Tenpin - Walsall

Tenpin - Walsall Reviews 

136
TrustScore 4.5 out of 5

4.3

Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL Walsall, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

It was easy to arrange, the staff were helpful and pleasant and the karaoke was really enjoyable. A small tip though, the itinerary could have been explained a little better and Gemma didn't receive... See more

Company replied

Rated 5 out of 5 stars

Experience was fantastic, staff were friendly and very helpful, great with the kids, we went for my daughter’s 8th birthday party and she really enjoyed it and so did her friends. Great value for mone... See more

Company replied

Rated 5 out of 5 stars

All staff were lovely helpful and the food was amazing 1 of my new favourite places to go if I want to have a day to myself or with friends

Company replied

Rated 1 out of 5 stars

The table area was filthy from previous people- cups, mess, spills. Even thou we had booked so they knew we were coming. Toilets were dirty- arcade was full of unsupervised kids- no manager or staff a... See more

Company replied


Company details

  1. #1 of 1 best companies in Bowling Alley
  2. #9 of 10 best companies in Bar
  3. #1 of 1 best companies in Escape room centre
  4. #1 of 1 best companies in Laser Tag Centre
  5. #2 of 4 best companies in Leisure Centre
  6. #4 of 4 best companies in Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL, Walsall, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(136)

8,596 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall great birthday party 🎈 🎊

Overall great birthday party 🎈 🎊

14 July 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hey Parwinder, thank you so much for the amazing 5* rating of Tenpin Walsall. We're so happy to hear that the birthday party was great fun. We hope to welcome you back again soon for another fun time.
Take care,
Kirsty

Rated 4 out of 5 stars

It was easy to arrange

It was easy to arrange, the staff were helpful and pleasant and the karaoke was really enjoyable.
A small tip though, the itinerary could have been explained a little better and Gemma didn't receive the birthday child 'gift' that was mentioned in the package description. We only realised the day after the party.

12 July 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Kay, thank you for the 4* rating of Tenpin Walsall. We're so pleased to hear you found the arrangement easy, our staff helpful, and the karaoke enjoyable. We apologize for the lack of clarity regarding the itinerary and for the missing birthday gift for the birthday child. If you would like to discuss this further, please send us an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible.
Take care,
Kirsty

Rated 5 out of 5 stars

Experience was fantastic

Experience was fantastic, staff were friendly and very helpful, great with the kids, we went for my daughter’s 8th birthday party and she really enjoyed it and so did her friends. Great value for money, highly recommended

12 July 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Tony, thank you for your 5* review of Tenpin Walsall! We're so glad to hear how fantastic your daughter's birthday party with us was. We look forward to welcoming you back again soon in the future for more fun and celebrations. Best wishes-Leila

Rated 5 out of 5 stars

Amazing

All staff were lovely helpful and the food was amazing 1 of my new favourite places to go if I want to have a day to myself or with friends

13 July 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Courtney, thank you for the excellent 5* review for Tenpin Walsall! We're so pleased to hear that you enjoyed the food and the service from our team, and that you enjoy visiting regularly. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Really easy to book

Really easy to book. Good experience checking in.

7 July 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi there, thank you for your 4* review of Tenpin Walsall! It's great to hear that you found it so easy to book and had a good experience checking in. We look forward to welcoming you back again soon where we can hopefully gain that last star! Best wishes-Leila

Rated 4 out of 5 stars

A fast check in

A fast check in , the meal deal offers are value for money , friendly staff.

4 July 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hey Marie, thank you for the 4* rating of Tenpin Walsall. We are delighted to hear you had a fast check-in, found our meal deals to be great value, and appreciated our friendly staff. We hope to welcome you back again soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Good

Nice experience

3 July 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Vivek,
Thank you for taking the time to rate Tenpin Walsall 5 stars. We are delighted to hear that you had a nice experience at our venue and look forward to the opportunity to welcome you back again soon. All the best ~ Laura

Rated 4 out of 5 stars

Staff

The staff were good.

28 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Katie, what a wonderful 4* review of Tenpin Walsall! We are thrilled you had an enjoyable visit and found our team good and we can't wait to welcome you back soon! Best wishes - Mel

Rated 5 out of 5 stars

It was really good

It was really good

24 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Amy, thank you for the fabulous 5* review! We're thrilled to hear that you had a really good time at Tenpin Walsall, and we look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Staff were friendly and approachable.

Staff were friendly and approachable.

24 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Melanie,
Thank you for taking the time to rate Tenpin Walsall 5 stars. We are delighted that the staff were friendly and approachable. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Great time and kids love going bowling…

Great time and kids love going bowling but more so they enjoy the arcade

24 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello, thank you so much for leaving such a wonderful 5* review of Tenpin Walsall! We are really happy to see you had a great time with your family bowling and also enjoying our fab arcade area! We do hope this means you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 3 out of 5 stars

On arrival I mentioned one of the…

On arrival I mentioned one of the children had a server nut allergy and I asked if the ice cream contained peanut the response I got from one lady employee was a shrug of the shoulders her attitude was not good aa it’s a very serious matter

17 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Louise, Thank you for taking your time to leave us a review from your recent visit to our Tenpin at Walsall. We are sorry to hear that our team member was unable to help with your enquiry. We will pass your comments onto our team to help us make further improvements. We do hope to see you again soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

The bowling facilities were great

The bowling facilities were great. Modern and comfy seating.

Food was terrible for price. Adults served in baskets same size as kids meals. Just extra dry kids burger in the bun. Was poor after waiting 45 mins from order. Chips tasted strange. Won't eat there again.

15 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello, Thank you for taking your time to leave us a 4* review. We are so pleased to hear that you enjoyed your bowling game and found our facilities at Walsall great! However, we are disappointed to hear that the meals wasn't as enjoyable as we would have hoped. We will pass your comments onto our team. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Staff are welcoming

Staff are welcoming
They listened and helped
They brought out my daughters birthday cake out without having a birthday party package there, which I liked.
A good evening

10 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Shelly,

Thank you for your lovely 5* review at Tenpin Walsall! We are delighted you've had such a great time whilst on your recent visit to us! We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Fantastic experience.

Fantastic experience.. really amazing interactions with my son, whos birthday it was

10 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Andrew,

Thank you for your lovely 5* review at Tenpin Walsall! It's great to hear you've had such a lovely time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great night at tenpin

Great night at tenpin, my family enjoyed the bowling. The staff were friendly and helpful.
Arcade is great for the kids and not expensive.
Food was okay, the chips were lovely, but we didn't really enjoy the burgers and staff got our order wrong.
Overall we had a lovely experience.

10 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Kirsty,

Thank you for your lovely 5* review at Tenpin Walsall! It's great to hear that you've had such a lovely time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Deluca,
Thank you for taking the time to rate Tenpin Walsall 5 stars. We're glad you enjoyed your experience. We hope to see you again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Really good service

The booking system was really easy, just gave my name at the desk and the lane was set up easily. Had an issue with the tickets on a game machine and the lovely staff sorted it out straight away.

10 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Summer,

Thank you for your lovely 5* review at Tenpin Walsall! We are delighted you've had such a great time on your recent visit to us. It's great to hear that the staff were so lovely and approachable upon arrival. We hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Absolutely amazing and welcoming…

Absolutely amazing and welcoming environment and staff

3 June 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Hassan
We are so happy to hear you enjoyed your experience! We appreciate your kind words. Can't wait to welcome you back! Best wishes - Clare

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look