The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Reviews shaping this summary
Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept ful... See more
Company replied
Great price, great Tenways GCO600pro. The reason for 4 stars was the changing delivery schedule which I chased up several times. However when I did chase it up the team were supper helpful and a hu... See more
Company replied
My wife and I are very new to e-bikes. We have been keen walkers all our lives. Now in my late 70s, I am walking more slowly than previously. We recently hired e-bikes for a day at a nearby leisure lo... See more
Company replied
Company details
- #78 of 95 best companies in Bicycle Shop
- #26 of 31 best companies in Bicycle repair shop
- #50 of 62 best companies in Bike accessories store
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Good purchasing experience
All three of the chaps in the Nottingham store were very helpful and informative. Left the store feeling very happy with the service provided and would definitely recommend
13 June 2026
Unprompted review
Amazing company with a great team!
Amazing company with a great team. Their website was really easy to use, and I was able to compare different e-bikes to find the one that suited me best.
They also provide a clear step-by-step guide for using the Cycle to Work scheme, which made the whole process much easier. Once I placed my order, they kept me updated throughout, and it only took a week for my e-bike to arrive.
The handover was really helpful too, and I still learned a few new things about my bike. They even managed to fit in my collection on a very busy day.
Also gave me great advise regarding servicing plans and insurance, so it was easy to choose in the end.
Great service from start to finish. Thank you, team!
4 July 2026
Unprompted review
Really helpful solving tyre valve…
Really helpful solving tyre valve issue, friendly staff and managed to sniff out the issue - would give more than 5 stars if i could, top work 👍
4 July 2026
Unprompted review
Fantastic service as always
Fantastic service as always. Definitely would recommend.
3 July 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received fantastic service once again from our Cardiff team.
We really appreciate your continued support and recommendation.
Kind regards,
The Electric Bike Shop Team
Delivery took longer than expected
Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept fully informed and I eventually took delivery on 19 June. Had I not had to contact the company myself, I would have given 5 stars.
19 June 2026
Reply from The Electric Bike Shop
Thank you for your feedback. We’re pleased to hear you were happy with the bike and that, once you spoke with our team, we kept you fully informed through to delivery.
We’re sorry that we didn’t respond to your initial email and that you had to contact us for an update. We appreciate your comments and will use your feedback to continue improving our communication.
Kind regards,
The Electric Bike Shop Team
Terrible customer service
I had booked an appointment for a bike test ride and travelled to the shop specifically for that purpose. On arrival, I was informed that I could not proceed because I did not have what was repeatedly described as “proper ID”.
I have a European national ID card, driving licence, passport and NHS staff ID. These are all documents that are accepted by UK authorities for identity verification and are sufficient for me to live and work in the UK. Nevertheless, I was told that none of them met the shop’s requirements for a test ride.
What made the experience particularly disappointing was not simply the refusal itself, but the way it was communicated. The repeated emphasis that I did not have “proper documentation” left me feeling unwelcome and unnecessarily scrutinised. Rather than being treated as a genuine customer interested in purchasing a bike, I was made to feel that my identity and legitimacy were somehow in question.
If the shop has specific documentation requirements, these should be made clear at the time of booking so customers do not waste their time travelling to an appointment. A simple explanation would have been sufficient. Instead, the interaction left a lasting negative impression.
Needless to say, I will be taking my business elsewhere and would not return.
30 June 2026
Unprompted review
Reply from The Electric Bike Shop
We’re very sorry to hear about your experience and apologise for the way this was handled. This is not how we want any customer to feel when visiting one of our stores.
Since receiving your feedback, we have spoken with the store to better understand the documentation that was presented and will be reviewing this to ensure it aligns with our internal policies. We also agree that any identification requirements should be made clear before a test ride is booked to avoid situations like this.
Thank you for taking the time to share your experience, and we apologise again for the disappointment caused.
Kind regards,
The Electric Bike Shop Team
Our first e-bikes in our late 70s
My wife and I are very new to e-bikes. We have been keen walkers all our lives. Now in my late 70s, I am walking more slowly than previously. We recently hired e-bikes for a day at a nearby leisure location, and were delighted by the experience. So, we did some research and visited the electric bike shop. Jack and Chris were incredibly helpful and knowledgeable. We ordered 2 folding e-bikes that we can fit in our car. Our new bikes arrived within a week (as advised by the shop). Thank you so much for your assistance and advice.
26 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you and your wife are enjoying your introduction to e-bikes. It’s wonderful that your first experience inspired you to take the next step.
Jack and Chris will be really pleased to hear your kind feedback. We’re glad they could help you choose the right folding e-bikes and that they arrived within the expected timeframe.
We hope your new bikes help you enjoy many more adventures together. Thank you again for your support.
Kind regards,
The Electric Bike Shop Team
Wicked bike 👊👍
23 May 2026
Reply from The Electric Bike Shop
Thank you for the awesome 5-star review! We’re delighted to hear you’re loving your new bike. Enjoy every ride! 👊👍
Kind regards,
The Electric Bike Shop Team
Brilliant last minute service from Ben…
Brilliant last minute service from Ben & team on my daughters MTB
Job done on the day in under 3 hours from drop off & excellent price
Superb customer experience
27 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Ben and the Harrogate team were able to get your daughter’s MTB repaired so quickly and provide great value.
We really appreciate your kind words and are pleased you had such a superb customer experience.
Kind regards,
The Electric Bike Shop Team
Michelle and Ben were simply brilliant
Michelle and Ben were simply brilliant. I am delighted. Thank you
27 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Michelle and Ben provided such a brilliant experience for you. They’ll be really pleased to hear your kind feedback.
Thank you for your support, and we’re so pleased you’re delighted with the service.
Kind regards,
The Electric Bike Shop Team
Great service
Great service , very knowledgeable would highly recommend Nathan and Dan
27 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received great service from our Cardiff team. Nathan and Dan will be really pleased to hear your kind feedback.
We really appreciate your recommendation and hope to see you again soon.
Kind regards,
The Electric Bike Shop Team
Definately recomended
Excellent service from friendly knowledgeable staff and a wide range of Ebikes. Highly recomernded.
24 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received excellent service from our friendly and knowledgeable Gloucester team.
We really appreciate your recommendation and hope you enjoy many happy miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Amazing customer service
Amazing customer service. My bike was fixed immediately. Always helpful, always bring my bike. Highly recommend.
26 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear the Cardiff team were able to fix your bike quickly and provide the helpful service you’ve come to expect.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
This company has given a fantastic…
This company has given a fantastic customer experience and support with a problem I had straight away highly recommend this company and staff
26 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear the Birmingham team were able to resolve your issue quickly and provide the level of support you expected.
We really appreciate your recommendation and your kind words about the team.
Kind regards,
The Electric Bike Shop Team
The whole experience was very professional and personal
The whole experience was very personal, I had some minor issues but they were dealt with by a real person. the whole team were exceptional in their customer service
9 June 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Gloucester team.
We’re pleased we could resolve the minor issues for you, and it’s great to know our personal approach and customer service made a difference.
Kind regards,
The Electric Bike Shop Team
Fantastic service from a friendly team.
Fantastic service from a friendly team.
24 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received fantastic service from our friendly Nottingham team.
We really appreciate your support and hope to see you again soon.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear that your order arrived as described, well-packaged, and with quick delivery.
Kind regards,
The Electric Bike Shop Team
Brilliant service.
This is the second review for the electric shop, popped in for some info and a question about my headstock clicking, instantly the engineer looked at my bike and made some adjustments to stop the fault yet again excellent customer service.
Can highly recommend.
20 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for taking the time to leave another 5-star review! We’re delighted to hear the team were able to quickly investigate the clicking from your headset and get things adjusted for you.
We really appreciate your continued support and recommendation.
Kind regards,
The Electric Bike Shop Team
Staff excellent and very knowledgeable
Staff excellent and very knowledgeable, couldent do enough for me!
20 June 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Cardiff team.
It’s great to know the staff were knowledgeable and went above and beyond to help. We really appreciate your kind words.
Kind regards,
The Electric Bike Shop Team
Quick delivery
Quick delivery, well packaged, kept me updated on progress, recommended, A *
1 June 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your order arrived quickly, was well packaged, and that you felt well informed throughout the process.
Thank you for the recommendation and the A* rating!
Kind regards,
The Electric Bike Shop Team
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