Thorntons Solicitors Reviews 

3,333
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, clear legal guidance, and deeply compassionate attitude throughout various property sales and purchases. Many people emphasize that ongoing communication is consistently prompt and reassuring, which successfully takes the stress out of complex transactions and legal procedures. Some reviewers were not happy with communication issues, noting specific instances where they felt dismissed, misunderstood, and entirely unsupported during the process. A few consumers also reported experiencing significantly delayed responses and a lack of proper follow-up when requesting urgent updates from their assigned legal representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism, efficient handling... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers were consistently... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and telephone queries are answered... See more

User experience

Customers consistently note positive experiences with user experience, describing the house sale and purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more

Rated 5 out of 5 stars

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when... See more

Rated 5 out of 5 stars

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and recei... See more

Rated 5 out of 5 stars

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through ea... See more


Company details

  1. Lawyer
  2. also in
  3. Divorce Lawyer
  4. Employment Lawyer
  5. Law firm
  6. Personal Injury Lawyer
  7. Property lawyer

Information provided by various external sources

Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,333)

368 reviews in the last 12 months

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Rated 5 out of 5 stars

Michelle exceeds in her job

Michelle exceeds in her job. I’ve moved house many times in the last few years and always go with Michelle. Keeps me informed of every step and progress. Attention to detail is 2nd to none. Can’t recommend enough.

24 October 2026
Rated 5 out of 5 stars

Susan and the team at Thortons guided…

Susan and the team at Thortons guided us through the process of selling our house and purchasing a new one. Really felt that they made everything easier and were always on hand to answer our queries, top notch service from everyone at Thorntons who helped us move.

16 October 2026
Rated 5 out of 5 stars

Highly recommend

Appreciated being kept up to date with process of buying and selling which was made stress free by people who are excellent at what they do. Advice offered throughout.

Would highly recommend Thorntons.

16 October 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I received amazing support and service from Ayshe I can’t praise highly enough.
Highly recommended, during a very difficult time.
Kind Regards
Marion Jamieson

21 October 2026
Rated 5 out of 5 stars

Excellent service selling our home

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and received very swift responses and calls back. We will most definitely be using Ellen and Thorntons again when we purchase our new property.

16 October 2026
Rated 5 out of 5 stars

Derek Beagrie is a fantastic conveyancing solicitor

I simply cannot recommend David Beagrie more highly. He acted as my conveyancing solicitor for a property I brought at auction—something which is often full of pitfulls and in which the buyer generally has very little agency. He was extremely responsive (more so than any solicitor I have ever worked with), went out of his way to explain things and was very communicative throughout. He dealt with some tricky procedural problems smartly and smoothly, and probably saved me more money and time than I was charged in legal fees. A exceptional lawyer for anyone buying in Scotland.

7 October 2026
Rated 5 out of 5 stars

A professional and friendly service

From first contact Gillian was brilliant. She was very quick to respond to emails and telephone queries. The situation I was in was very stressful, Gillian helped keep me through the situation with her professionalism and sense of humour.
I'd highly recommend Gillian at Thorntons Solicitors.

6 October 2026
Rated 5 out of 5 stars

I would highly recommend Sharon…

I would highly recommend Sharon Connolly at Thorntons Perth for your property purchase.
I last purchased a house 25 years ago so was unsure about the current process. Sharon has been fantastic throughout, keeping me well updated at every stage & explaining the legal terms to me. She handled everything calmly, efficiently & professionally & a few last minute hurdles were efficiently dealt with. Sharon also co-ordinated meetings with the other solicitors involved to ensure the transactions went smoothly on the day.

2 October 2026
Rated 5 out of 5 stars

Great experience with Thorntons…

Great experience with Thorntons solicitor. We were fortunate to have Susan Bird acting for us and she provided a very professional and efficient service making the transition of both the sale of our own house and onward purchase a very smooth and trouble free process. I would highly recommend Susan and Thorntons as a whole for their professional and friendly service.

2 October 2026
Rated 5 out of 5 stars

Donna Todd at Thorntons Solitors, Edinburgh

I would like to recommend Thorntons Solicitors in Edinburgh, particularly Donna Todd, based in Haymarket Terrace offices. She has provided us with excellent advice and professional service throughout the purchase of our new home- a flat in Edinburgh. She provided a
great help during a stressful time of relocation -Thank you for making it smoother.

6 August 2026
Unprompted review

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