Tile Mountain Reviews 

Prompt delivery of pallet to door. The retaining straps on the palllet must have been too tight and several boards were damaged. Tile Mountain sent immediate replacement, excellent.

Great service, quick to replace broken tiles

Selection and ordering online is straight forward and easy.
Delivery was quick within 4 days. However carrier failed to identify deliver slot on day of delivery, not under the control of Tile Mountain.
I had a minor issue with broken tiles in my delivery. However Karen my customer service advisor responded within a couple of hours to my e-mail and provided replacement tiles which will arrive in time for my project timeline to be met.

The tiles we ordered arrived on time. We had 2 out of 87 broken which isn't too bad and they were in the same pack. Filled out the claim form and Seemab responded really quickly to confirm they would be sent the next day. Great service and great communication.

Samantha was very helpful when I had an issue with a return . Sensible customer service and worked with customer for a way forward . Great experience

Helpful advice from the chat function. When there was a misunderstanding they were very prompt in addressing this and rectify.
The product was great and very competitively prices.
Very happy will use again

I can find a number of reasons to recommend this company. I placed my main order with it because compared to every alternative, it had by far the largest selection and had products which came closest to my requirements. The entire order was delivered the day after placing it, by a pallet service with excellent tracking and very smooth handling on delivery. When I reported a small number of tiles which had been damaged before delivery, the response from Rabia Idrees at Customer Service was instant, and intact replacements were sent immediately. From what I've seen of the delivery, I think these tiles will look superb once laid, and I will make Tile Mountain my first choice for any future tiling projects.

I am writing to raise a complaint regarding a bulk order of tiles I recently purchased from Tile Mountain.

Unfortunately, the tiles were not consistently sized. Although they were installed in a uniform layout, the cuts and dimensions of the individual tiles were not precise enough for them to line up correctly with one another. This resulted in noticeable inconsistencies across the wall and meant that the finished installation did not look as it should.

The issue is particularly disappointing because these tiles were purchased in bulk for a larger installation, where consistency in sizing and cutting is essential. The tiler made every effort to install them uniformly, but the variation between the tiles made this impossible.

As a result, I have now had to have all of the tiles removed from the wall, incurring additional labour and expense that would not have been necessary had the tiles been consistently manufactured and sized.

I would like Tile Mountain to investigate this matter and advise what you can offer in terms of compensation/refund for the faulty or inconsistent tiles, as well as consideration towards the additional costs I have incurred as a direct result of the issue.

I can provide photographs, order details and any other information required to demonstrate the sizing discrepancies and the problems caused during installation.

I look forward to your response and a satisfactory resolution.

Great experience with Tile Mountain. Easy to order online, quick delivery, tiles are good quality and a great price too.

Excellent service. Tiles are really good quality but good value
Slight problem with delivery but sorted out by very proactive staff at tile mountain before I even knew there would be about a 24 hour delay.
Overall an excellent experience and would definitely use again on my next project.
Tiler would also recommend to clients

Sample tile took a long time to arrive

Quick delivery

Very good, nicely packed and delivered on time.

Received samples made our joice and got tile delivered. All very timely was kept in touch and everything well packaged and very happy with the price.would use again

Great service quality tiles

Ordering was so easy. Assistant was very helpful in store. Prices were good and quick delivery. Would definitely recommend Tile Mountain.

Excellent service rearranging a delivery at the last minute due to be hospitalised. Also ensuring a small can so the tiles can be delivered to the back of the house

Very good costumer support.
We had a few broken tiles on delivery (3x times) all clearly couriers fault and Tile mountain resolved it without hesitation.
Prices are good and quality to match.
Definitely would use them again.

Initially when I received my order 4 tiles were damaged and was worried if I will get a replacement. SABA was assisting me with my query. She was very helpful, professional committed at helping solve the issues with the damaged tiles. I was surprised how quickly everything was sorted, I got the replacement next day and all good. SABA was amazing she knew what she was doing she reassured me not to worry. She really cares about making sure that customers are happy. I was really happy with the service provided! You are lucky to have her working in your department because she really cares about making sure that customers are really happy!!! Thank you Saba!!!

Having visited Tile Mountain in Swindon, we found the staff exceedingly knowledgeable and helpful. Unfortunately the tile we chose was out of stock and not available until after the date we needed them. Would definately recommend that store.