Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... See more
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Service & delivery fantastic, online is easy to use too. On checking slabs let me tell you 105 600x900 🤪there was only 3 chipped which wasn’t an issue as l could use them as cuts, l was offered repla... See more
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... See more
Ordering was easy and delivery was very quick. The goods arrived on a pallet and not one tile was broken. We has since raised queries about laying floor tiles and gotaa good and quick response. Having... See more
Company details
- #24 of 39 best companies in Flooring contractor
- #44 of 107 best companies in Bathroom Renovator
- #61 of 118 best companies in Interior designer
- #59 of 136 best companies in Kitchen supply shop
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41k reviews
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Fantastic customer service with kaz she…
Fantastic customer service with kaz she has been absolutely brilliant help with my order.
8 August 2026
Unprompted review
Great product and custome service!
We ordered tiles from tilemountain for our bathroom are they are beautiful tiles and very good quality at a great price! We had a box come with a minor but of damage and I spoke with customer service the lady who dealt with us karen was brilliant, sorted it our for me straight away and went above and beyond to make sure this was dealt with properly! Very very happy with the product and is always better when you get great customer service too with any problems! Will definitely use this site for future projects and recommend to friends and family.
Thank you so much Karen for all you help!
8 August 2026
Unprompted review
Misbah was very pleasant and helpful.
Misbah was very pleasant and helpful.
8 August 2026
Unprompted review
All good and delivered as required no…
All good and delivered as required no problems to report.
25 July 2026
Fast delivery
Good communication about delivery items arrived in perfect condition although 2 tiles were different from the ones I ordered but it was quickly rectified by Karen from customer services and a box of four was delivered next day, will definitely use this company in the future
4 August 2026
Unprompted review
Superb
Fast, efficient and cost effective with excellent customer service too back that up. I will definitely be using Tile Mountain for my next project.
24 July 2026
Excellent customer service
Excellent customer service! Although there were some problems with the delivery and two tiles arrived broken, Fahad arranged replacements immediately.
The two new tiles arrived the next day, and everything was resolved quickly and professionally. I’m very happy with the prompt service and would definitely recommend Tile Mountain. Thank you, Fahad!
7 August 2026
Unprompted review
Great service again
Great service again - special thanks to Karen in the customer service team.
7 August 2026
Unprompted review
Poor System - Great Agents
I placed an order for tiles that were listed as in-stock on the website with my required delivery date available. However, I later received a notification stating the item was actually out of stock. The stock management system definitely needs updating to prevent orders from going through when items aren't available.
That said, the customer service team was exceptional. Tanveel and Misbah were extremely helpful, resolving the issue quickly by securing an alternative tile in time for our required delivery date. A special thank you to Tanveel and Misbah for their outstanding service and help!
7 August 2026
Unprompted review
Prices are very competitive
Prices are very competitive. Wasn't told order was delayed due to not all being in stock, I had to keep an eye on web site then cancel part of it to make sure we got the tiles in time.
Didn't arrive on the day told, having waited in all afternoon, that was down to the delivery company not Tile Mountain.
Misbah was very helpful every time I contacted them for help, she was the only one on the chat or email.
7 August 2026
Unprompted review
Good customer service
The ordering was easy and straightforward. I had a query which I emailed to customer support. Misbah answered it quickly. Very pleased with the customer service. Tiles delivered promptly next day. Was informed of a 3 hour window for delivery.
6 August 2026
Unprompted review
I ordered a few tiles to see what they…
I ordered a few tiles to see what they look like and they are lovely.
24 July 2026
Recommend grout and adhesive added…
Recommend grout and adhesive added can’t change after ordered 5 minutes finally too much adhesive and no return as well
24 July 2026
Absolutely superb customer service
Absolutely superb customer service and competitive pricing. Very impressive
7 August 2026
Unprompted review
Easy and quick from Misbah
7 August 2026
Unprompted review
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