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Tile Mountain Reviews 

41,402
•
TrustScore 4.5 out of 5

4.7

Flooring contractor
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Review summary

Created with AI, based on recent reviews

Considering 3,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and knowledgeable staff members, alongside the wonderful quality of the tile products. Many consumers also highlight the remarkably smooth ordering process, supported by prompt, hassle-free delivery services. However, some customers also noted occasional issues with fragile items arriving broken upon delivery. A few reviewers experienced frustrating problems such as receiving incorrect item colors or mismatched product batches. Despite these specific setbacks, shoppers generally appreciate how efficiently support agents handle and resolve order complications. People find that getting prompt replacements makes the overall shopping journey much easier.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality and great value of the items they... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, fast... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the beautiful and lovely... See more

Staff

Clients share positive opinions on staff, frequently praising their exceptional helpfulness and professional... See more

Order

Users describe positive interactions with order processes, highlighting a smooth, straightforward, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Tile Mountain a couple of times now. For the second consignment I needed to amend the delivery as the Tour of Britain mens race (through our village) was scheduled the day our delivery... See more

Rated 5 out of 5 stars

This was my second time I bought floor and walls tiles for my two bathrooms from Tile Mountain. Tile were delivered on time, however few tiles were broken. I reported their support team and I must say... See more

Rated 5 out of 5 stars

Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very... See more

Rated 5 out of 5 stars

I messed up my order late on Saturday and emailed to change it. Scott got back to me on Sunday and then again on Bank Holiday Monday to sort out delivery and refund issues. He dealt with everything ve... See more

Company details

  1. #24 of 38 best companies in Flooring contractor
  2. #49 of 107 best companies in Bathroom Renovator
  3. #54 of 114 best companies in Interior designer
  4. #61 of 137 best companies in Kitchen supply shop

About Tile Mountain

Written by the company

Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.

Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.

Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.

Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.

Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.

Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.

Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.

Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.

Tile Mountain

Written by the company

Affordable Quality:
Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
Customer-Centric:
Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
Fast UK Delivery:
We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
Your Voice Drives Our Progress:
We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41k reviews

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4.7

All reviews

(41,402)

3,211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Outstanding customer service from Maryam

I placed an order and arranged for delivery 48 hours later. The next day I needed to add something to the original order. I called Customer Services and thanks to the brilliant Maryam, everything was sorted out within minutes. Maryam was patient and helpful and did exactly as she said she would. She is a fantastic asset to Tile Mountain.

9 September 2026
Unprompted review
Rated 2 out of 5 stars

Wont be using again

First time using this company but unfortunately will be the last. The tiles arrived damaged and had to jump through hoops for a measly 50% refund of the damaged tiles. Some were completely shattered so couldn't use the off-cuts and I couldn't return as they were out of stock and the job had started. They are fast at responding when contacting re the issue but that's about all the positives I can give.

20 August 2026
Rated 5 out of 5 stars

Fantastic service and product

Fantastic service from order to quick delivery, was kept upto date with emails, had a few damage tiles but were replaced with no problem. And I would definitely order again and recommend to friends. Tiles are a good quality and are as advertised and as per samples provided.

19 August 2026

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