Very happy with our next order. We’re a trade customer and have ordered from Tile Mountain over the years. Always very good service from start to finish! We were unfortunate enough to receive... See more
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Review summary
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Reviews shaping this summary
Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles... See more
great experience with tile mountain, free samples and sample tiles arrived the next day and finally the recieving of my full order again was spot on,wouid certainly use again.not got my tiles laid yet... See more
Originally bought bathroom furniture, went back to buy tiles. Great service and really competitive prices. I have to say that when I ordered all my goods the lads on the shop floor were excellent, giv... See more
Company details
- #25 of 39 best companies in Flooring contractor
- #43 of 105 best companies in Bathroom Renovator
- #60 of 121 best companies in Interior designer
- #61 of 139 best companies in Kitchen supply shop
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41k reviews
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Absolutely terrible
Really terrible. Ordered and paid for tiles. They did not turn up. Company did not contact us. When I contacted them they said they were ‘looking into it’. When I didn’t hear back I called again and they said they would investigate it further. They then told me the order had never shipped and they would send a new one. The new one didn’t come when it was supposed to either. When I brought this to their attention they said the first order had been ‘lost in transit’ and the second one was delayed because of the delivery company. The refunded me £60 of my £467 for the ‘inconvenience’.
Obviously this went a long way towards making things right, especially with the tiler who had lost a week of work.
3 July 2026
Tiles arrived on time
Tiles arrived on time. Very reasonable price and good quality. Lots of choice
3 July 2026
AVOID TILE MOUNTAIN
Ordered two sets of tiles for a bathroom renovation, first set(469740) were curved and most tiles cracked when cut so couldn't finish bathroom with these
Second set 466265 advertised as green are actually blue
Terrible company, low quality, misrepresented products
17 July 2026
Unprompted review
Rabia processed redelivery for my…
Rabia processed redelivery for my broken tiles I received, she was very helpful andd polite
17 July 2026
Unprompted review
Quick delivery of samples
3 July 2026
The sample I ordered arrived the next…
The sample I ordered arrived the next day. The sample is of good quality.
3 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Carry small amounts of stock
Carry small amounts of stock. Not worth engaging with.
For detail- need 75m^2. Only carry smaller jobs and not enough for bigger ones.
3 July 2026
Reply from Tile Mountain
Hi Phil,
We're sorry to hear that our stock levels didn't meet your expectations.
We'd like to understand more about the items you were looking for and your experience. We've reached out to you directly for further information so we can investigate this and see how we can help.
Best Wishes,
The Tile Mountain Team
Tile order placed with Misbah who was…
Tile order placed with Misbah who was very helpful, cant wait for delivery!
17 July 2026
Unprompted review
Amazing service
Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing.
Delivery as scheduled and we were constantly informed throughout the day about delivery time.
Overall, great service with excellent products
25 June 2026
Impressive back up service
Tiles received were broken, and some issues with the delivery service, but back up service very good
and you always get someone on the phone if there is a problem,replaced broken tiles very quickly
Would certainly use them again
3 July 2026
Absolutely brilliant customer service
Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explain. I received a refund for the incorrect order and couldn't be happier. 2nd order placed straight away (with correct details this time). Brilliant experience and value. Would recommend Tile Mountain to anyone. 😁
17 July 2026
Unprompted review
Need to give their head a wobble over their courier choice and customer engagement.
Product fine. Happy with price. End of good news. Because of health issues and the delivery site being without water or toilet, asked for an early delivery. Was told no chance, but you'll get a text giving you a 2 hr window. Ok. Day of delivery, a phone call. "I'm at the delivery address, there's no one here". Where was my text / call, to give me a 2 hr window? "We don't do that" the delivery driver laughed at me. Left my order in the road with no one there to pick it up and drove off. Talk about the arse not knowing what the elbow was doing. .. Absolute disgrace of a company in terms of customer service and communications. Will never use again and would warn others to expect to be lied to and paid lip service about all the effort their staff put in to contacting you about your delivery, with no success. Complete bollocks. So embarrassed, they gave me my delivery fee back. No difference, will never use again.
7 July 2026
Unprompted review
Reply from Tile Mountain
Hi Alex,
We're sorry to hear about your experience and apologise for the frustration caused by the delivery and communication.
We have tried to contact you by phone to discuss what happened but haven't been able to reach you. As an apology, we've also offered a gesture of goodwill, as we genuinely regret the experience you had.
Best Regards
The Tile Mountain Team
There on the ball
I’ve been dealing with a lovely lady called Karen, she’s been really helpful and answered my emails straight away. I haven’t had to wait around all day like other companies waiting for the answers to my questions. Looking forward to my tiles arriving to brighten up my garden 😊
16 July 2026
Unprompted review
The staff member who served was…
The staff member who served was excellent . Helped with the order , provided advice and support. Very happy
2 July 2026
Ordering of samples was easy and good…
Ordering of samples was easy and good secure delivery with no damages. I like their range of tiles and prices seem competitive. Now to decide on which ones to purchase.
1 July 2026
Good quality tiles
Very pleased with my new tiles, very good quality for a good price and very quickly delivered!
1 July 2026
Perfect customer services
I needed to amend my order and the customer service assistant Rabia Idress was very helpful, knew exactly how to sort it out so no delay in delivery.
She was very knowledgeable and a professional.
14 July 2026
Unprompted review
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