Tile Mountain Reviews 

Excellent customer service. I had an issue with 29 damaged tiles, but the team responded quickly and processed a partial refund. Communication was helpful throughout, and I’m very pleased with how the matter was resolved. Five stars!

You make it so hard to return that it is not worth it. Poor service

Easy to order and delivery was great - tracked which makes a big difference. Thank you.

Easy website with good quality content, tiles came fast delivered with care and none broken. Will use this company again

The service and assistance from Rachael, from the confirming of order to current status was exceptional, delivered with pleasure and customer satisfaction, precise, uncomplicated.

Samantha in customer support was quick and helpful!

I made a mistake on my order, as i noticed the tiles were out of stock after paying. my fault! so i called the helpline and spoke with Saba, she was very helpful and fast to help. i requested a refund for the tiles that were out of stock, Saba was strait on to it with no nonsense questions. refund received quickly.

The communication from Tile Mountain and Bathroom Mountain is unique and exceptional compared to almost every other business. My experience dealing with them is absolutely brilliant.

Really helpful after receiving broken tiles, provided placements easily enough and nice people to deal with.

One star dropped as it did take a while to sort the replacements.

Very helpful at the show room spending enough time explaining and giving prices immediately

delivery on time no fuss everything was intact.Thanks

Great communication, friendly and professional understanding of client issues, resulting in a great resolution to personal online difficulties. I wouldn’t hesitate to recommend Tile Mountain to friends, especially the dedicated help of Katz, who dealt with my problem immediately and efficiently, and inspired total confidence in this companies policies regarding client comes first. The tiles arrived on time, as was promised. 100% satisfaction and 5 star rating.

Good and efficient

Staff very helpful. Fantastic showroom in Peterborough made viewing tiles very easy.

Great service

Website easy to use, items shipped immediately, tracking updates were great had next day delivery from ordering in the afternoon

Quickly rectified damages received on two separate occasions, with replacements delivered the next morning. Great customer service from Misbah!

This is my second order. Everything was very good order. Tiles are beautiful.
Few of them came broken but customer service is very helpful and proactive.
Shout out to Misbah for providing excellent service.
Thank you very much.

I bought a load of tiles off Tile Mountain last year. Literally 14 months ago to tile my kitchen and utility (about 50 Sq Meters) Had a small extension done recently and added another 6Sq Meters onto the floor space, however I cannot tile this area now as the tiles I bought from Tile Mountain last year are no longer being sold. Oh they have the tile I want, but in a smaller size - so I cannot use it and the bigger size.... no they don't stock that anymore. So now what the heck do I do? I have tried searching everywhere for the same tile and size to no avail. So my advice... Be aware that in a year or 2 if you crack a tile or you need to replace any you will probably find that the tile is "No longer being sold" by Tile mountain and then you are STUFFED like me. So give that a think before you rush off to the bargain tile provider! I know I will!

Can’t stand companies keep asking about my experience when I’ve just made an enquiry