TSB Reviews 

Today went to Pitsea branch and eas seen by Atrin lovely staff member who was helpful caring and attentive to our needs
We needed assistance with an international transfer and she helped us with that professionally and with ease a lovely girl that we felt confident in getting our transaction sorted which she did for us
Thank you Atrin you were a great help

Have been banking with TSB for a long time and last Friday wished to transfer funds to both of my daughters. One transfer went through but the second was blocked, allegedly because TSB thought it was fraudulent.

My internet banking has bene blocked ever since.

The really stupid thing about these transfers was that one of my daughters is married and hence has a different name to me and her transfer went through immediately, but the one with the same name as myself was blocked as fraudulent!

Rather annoyed by this I phoned TSB at their contact number waited twenty minutes and was then greeted with an automated system requiring me to press various numbers to chose what happened next. One of these choices was would I like to take part in an automated survey.

Why not waste more of my time.

Subsequently I was passed onto yet another automated system that alleged someone would answer.

Fifteen minutes later I was cut off.

My internet banking was still blocked

This service is nothing other than totally unacceptable.

Three phone calls later I actually managed to find a young lady with a Scotts accent who Emmmmmm assured me that she would put me through to someone who would help.

By this time I felt more like causing actual bodily harm to anyone at TSB.

This service is a a disgrace and meanwhile TSB is making money out of my deposits and paying me peanuts.

My internet banking is still blocked and my second transfer has not taken place.

Do not even think of banking with TSB they are a complete disgrace.

I had to get authority to act on a friend's account due to her incapacity and Gareth Nichols was amazing in helping me out. I live outside the UK so it wasn't a simple task. He went above and beyond to make it happen, so I'm super impressed. It took 2 video appointments, but he was determined to get the result we needed.

I had a call from TSB fraud prevention team on 02/11/26, to tell me that a potentially fraudulent request for payment of a certain amount of money had been made on my account. I thought I had managed to sort it out with TSB. Their fraud team have locked me out of my account and blocked my debit card. I have called TSB every day to get this resolved but all that happens is I get no help from TSB at all. This has left me without any money to do my shopping or pay bills I use my debit card for. TSB have told me they have sent a password to reinstate my internet banking by post and can take up to 7 days to arrive, they have not told me when it was sent. Despite being told they will look at it for me urgently, nothing has been done. As we only have one TSB branch in the whole of the area where I live which doesn't even open it's counter on a Saturday it means the earliest I can get to see someone is now Monday 9/11/26. Today I called TSB to change my phone number and was then told (after waiting 20 mins to speak to someone) that I couldn't do it over the phone unless I could get information from my account. I was also told I would be able to speak to someone about my situation. After being on a mobile for over an hour I gave up. I will go to our local branch on Monday and see if I can get any help there, but I am quite doubtful.

TSB website and IT services generally are dreadful. So i rang central helpline to try and get appt at my local branch. Waited 27 minutes for an answer. I have accounts with seven different financial institutes and TSB is far and away the most inefficient. I will now proceed to end my business with them

Meeting with Jane Galley today
Very helpful very experienced
Top quality advice.
Knowledgeable and professional
Jane is a credit to the TSB !
Thankyou !

Have not had a good experience. My husband's card was blocked and he is hard of hearing so needs help with talking on the phone. Im his wife and the only r
eason the card was blocked was that it was used in a place 18 miles away that had been used numerous before. When getting in touch with TSB spoke to someone who's first language was not English. Had the to go without having the ability to purchase food, pay bills, etc because it was a friday, hey go see you bank on Monday. What the heck of am not impressed at all...

Carol and Dominik at Enfield Tsb have been amazing! Very pleasant chat.

Cant cancel direct debit / standing orders on app, you have to go to payments that are scheduled and if that payment has already been paid for this month the schedule will not show it, there is no way to find it and cancel it.

Can you not just have an area on the app that says standing orders and direct debits like every other bank has….,

Even pending payments and now hidden so you only see two or three, you can’t see the full list without tapping somewhere to try and get that list to expand but there’s just no option. It’s so poor.

The only way I can describe the tsb app, it’s like its been designed by someone who’s set it up in a way that works only for their taste and narrative.

The app needs to be functional and not a vanity project.

I have visited Harrow branch few times in the past and returned today . I had loads of issues not just financial but also life related . Michalina took a lot of time to guide me and help me beyond call of bank manager duty. I am vulnerable and seeing someone who really cares makes such a difference . I appreciate the excellence service -thank you

I wanted to thank Ryan at the Westbridgford branch in Nottingham. He was very patient and professional assisting with my query.
He understood the need for good customer service and putting the customer first. Thank you

I would like to Thank staff at Jameson street branch Ali, Alex and Liz for making my experience today a very pleasant one! You are all so welcoming and friendly l would like to say a Big Thankyou to all

I recently opened a TSB credit card and encountered a problem with a balance transfer. What should have been a straightforward application and follow up enquiry turned into an incredibly frustrating experience, involving multiple calls, being passed between departments and almost two hours of waiting on hold (45 minutes on one call and an hour on another).

When I eventually reached the fraud team, because they blocked the transfer the experience got even worse. Despite repeatedly explaining that I had a new account and hadn’t yet received my physical card, the adviser failed to listen or understand the situation insisting she couldn’t help without a card number Communication was difficult, her manner was abrasive and argumentative, and simple requests for clarification were met with an unhelpful attitude.

There was no sense of ownership, no willingness to help and no appreciation or apology for the considerable time I had already spent trying to resolve the issue. I was even offered another transfer to the credit card team because she couldn’t or would t answer some basic questions, potentially involving yet another lengthy wait.

The overall experience was appalling. Excessive waiting times, poor communication, unhelpful staff and a complete lack of customer care.

I’ve only just become a customer and already regret the decision. Had I known what to expect, I would have taken my business elsewhere. Not an encouraging start to a banking relationship.

I am extremely disappointed with TSB Bank and the way they treat their customers. Based on my personal experience, I feel that this bank does not genuinely care about its customers or protecting their money.

If you ever find yourself dealing with a hidden subscription or unexpected recurring payments, do not expect much support from TSB. In my case, I felt that the bank simply refused to take any responsibility, did not listen to my concerns, and showed very little interest in helping me resolve the issue.

What is the point of trusting a bank with your money if they are unwilling to help when something goes wrong?

A bank should do more than simply hold your money. It should protect its customers and take their concerns seriously, especially when it comes to unwanted payments.

I would strongly advise people to think twice before using TSB for everyday payments or online purchases. Perhaps it is fine for simply keeping money in an account, but based on my experience, I would not trust them to support me if a payment issue arose.

I would not recommend TSB Bank to anyone, and I am seriously considering closing my account and moving to another bank.

Very disappointing customer service and a complete loss of trust.

TSB has to be one of the worst banking apps there is out there. You can input all the correct data and it will not let you in until the third or fourth attempt. When you are in the middle of doing something in the app it will just log you out for no apparent reason, did this 5 times and then after 5 logins it says you have logged in too many times and you must reset your password and security information again (WTF). Absolutely useless TSB app. Going to close this account and move to another bank and they can gladly have our business. TSB, you're fired!

We recently had an appointment at TSB Bank and were extremely pleased with the excellent service we received from Aga Oles.
Aga was incredibly friendly, professional, patient and helpful. She made us feel very welcome and took the time to explain everything clearly.
We are truly grateful to Aga for her kindness, attention and outstanding customer service.
She is a real credit to TSB Bank!
Thank you so much, Aga, for making our experience so positive and pleasant. We really appreciate your help and support!
Highly recommended!

What a wasted morning and inconvenience from TSB who said they would phone me on my landline after a mobile call from their fraud dept, the phone rang and then went dead so you guessed it we had to phone them instead to sort out their mess.
I'm 92 and my son had to waste his and my time to sort it out with their Agent who was on the defensive all the time with her attitude and seemed to love repeating the line '' Have I said that ?'' "Have i said that ?''Over the telephone. The first payment went out with no trouble at all so it was obviously passed as it went direct to another account in my name but the second payment was blocked for no reason at all even though it was well below the daily limit.
They can make all the excuses they like but the bottom line is i suspect that TSB hate it when you try to withdraw money from your zero percent interest current account by putting unnecessary blocks on the funds leaving to another provider so they can hold onto your money for as long as possible.

We had an appointment today at the Stowmarket branch with Muskan and were extremely impressed with the whole experience. We were made to feel very welcome, received all the necessary information and left TSB feeling happy and with more money in our pockets from higher interest rates. Thank you Muskan and TSB.

Unacceptably slow customer support. On several occasions it has taken more than an hour, waiting in the queue, to talk to their fraud department to unblock a blocked card; the card having been blocked (seemingly randomly) on what should have been a trivial payment.

I went to Enfield TSB this morning. I was approached by Carol who asked me if she could assist me at the ATM machine .
I have never experienced such excellent customer service - Thank you Carol and I hope you stay at Enfield