United Carpets & Beds - Mansfield Reviews 253

TrustScore 4.5 out of 5

4.6

Old Mill Lane, NG19 9AJ Mansfield, GB


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Rated 5 out of 5 stars

“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the whole experience of changing our lounge fitted carpet,from the advice we received upon entering the shop, the fitters who did the job through to the after sales service. We have... See more

Company replied

Rated 5 out of 5 stars

Very happy with our recent purchase from United Carpets in Mansfield. This was our second order from them and each time, they have been great value for money and great quality. We don’t tend to even s... See more

Company replied

Rated 5 out of 5 stars

We always seem to come away from here with a lovely carpet and a great experience as the staff are so lovely, I wish we'd have got his name but it's the second time the shop assistant has helped us f... See more

Company replied


Company details

  1. Carpet Retail Shop
  2. Bedroom furniture shop
  3. Flooring Shop
  4. Home Furniture Shop
  5. Living room shop
  6. Mattress Shop

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • Old Mill Lane, NG19 9AJ, Mansfield, United Kingdom

  • 01623 428481

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very pleased with the whole experience…

Very pleased with the whole experience of changing our lounge fitted carpet,from the advice we received upon entering the shop, the fitters who did the job through to the after sales service. We have used this company before and would do so again. Excellent!

1 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi, thank you for your wonderful review.

We're delighted to hear that you were very pleased with the entire experience, from the advice you received in store through to the fitting and after-sales service.

We're especially grateful for your continued support and are thrilled that you would choose us again in the future. Thank you for taking the time to share your experience, and we hope you enjoy your new lounge carpet for many years to come.

Rated 5 out of 5 stars

Great value, great quality

Very happy with our recent purchase from United Carpets in Mansfield. This was our second order from them and each time, they have been great value for money and great quality. We don’t tend to even shop around anymore as we always end up back at United due to them being much cheaper than other places like Wilson’s etc. The assistants in store are always happy to help you work out prices, etc and we were even able to bring a sample home to check it looked right in the room. The process from ordering to fitting was smooth and the fitting team were fab both times. The phone call about 20 mins before they arrived was super helpful too and the team were really friendly as well which makes a big difference when they’re coming into your home. Will definitely order again when the time comes!

26 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Thank you so much for your fantastic review and for choosing us again for your flooring needs.

We're delighted to hear that your second experience with us was just as positive as the first. It's especially rewarding to know that you continue to find great value, quality, and service with us, and that we've earned your trust to the point where you don't feel the need to shop around.

We're pleased that our team could help you find the right flooring and that taking a sample home made the decision easier.

Thank you again for your kind words and continued support. We look forward to helping you with your next project when the time comes!

Best wishes,
The United Carpets Mansfield Team

Rated 5 out of 5 stars

“Visited the store recently and was…

“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable and happy to help without being pushy. He made the whole experience smooth and enjoyable from start to finish. I’m really pleased with my purchase and wouldn’t hesitate to recommend. Thank you again!
– Janine Taylor”

8 June 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi Janine, thank you for taking the time to leave such a lovely review.

We're thrilled to hear that you were impressed with our rug selection and that you found the perfect choice for your home. Simon will be especially pleased to read your kind words – providing helpful, knowledgeable advice without any pressure is exactly the experience we aim to deliver.

We're delighted that you enjoyed your visit and are so pleased with your purchase. Thank you again for your recommendation, and we look forward to welcoming you back in the future.

Best wishes,
The Team

Rated 5 out of 5 stars

Excellent service!

We always seem to come away from here with a lovely carpet and a great experience as the staff are so lovely, I wish we'd have got his name but it's the second time the shop assistant has helped us find the carpet and get it delivered super fast! Really nice carpet too, we always go back here because we're always happy. Thank you!

11 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi Nicci, thank you for taking the time to leave a review.

We're so pleased that our Mansfield store could meet your expectations and provide you with an excellent service from start to finish. We're so pleased that you're happy with the finished results of your carpet.

Thank you so much for your kind recommendation. Take care.

Rated 5 out of 5 stars

Great company fast and efficient lovely…

Great company fast and efficient lovely lady Kelly behind behind desk sorting fitting out .
Great fitter think his name was Kyle or kylie tall and lanky with big ears great guy would defo recommend

12 June 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hello Jonathan, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you received from our Mansfield store.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Daz was very helpful when he came out to measure up and made the whole process straightforward. Shaun and Kyle fitted our new office carpet and were two great lads who couldn't have been more helpful, professional, and hardworking. The carpet looks fantastic, and we are delighted with the result. Highly recommended!

9 June 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi, thank you for taking the time to leave a review.

We're so pleased that our Mansfield store could meet your expectations and provide you with an excellent service from start to finish. We're so pleased that you're happy with the finished results of your carpet.

Thank you so much for your kind recommendation. Take care.

Rated 5 out of 5 stars

Popped in for new mattress

Popped in for new mattress, spoke with Simon ended up doing a deal on a complete bed with storage, would recommend!

21 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hello, thank you for taking the time to leave a review.

Its a pleasure to hear that our Mansfield store could make your experience with us a positive one!

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Great in store experience

Great in store experience , in terms of staff knowledge and helpfulness. This was followed up by a prompt visit for measuring and quotes . Fitting booked in the following week. Great service all round and would definitely recommend.

6 June 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi Tracey, thank you for taking the time to leave a review.

We're so pleased that our Mansfield store could meet your expectations and provide you with a great experience throughout.

Thank you so much for your kind recommendation. Take care

Rated 5 out of 5 stars

Great choice

About to move into our new home and after numerous recommendations from friends i went into the store and was amazed by all the choice and quality..
Thankyou to Sean and the team for helping me choose the the right Carpets and Laminate with a quick installation by very good fitters.
Would definitely recommend

29 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi Lorraine, thank you for taking the time to leave a review.

We're so pleased that our Mansfield store could meet your expectations and provide you with a 5 star experience from start to finish. We're so pleased that you're happy with the finished results of your carpets and laminate.

Thank you so much for your kind recommendation. Take care.

Rated 5 out of 5 stars

Great shop lovely staff had stairs done…

Great shop lovely staff had stairs done looks great thanks to the fitter Kyle and have to mention Kelly from customer services for changing the date to this weekend instead of next at short notice !

2 June 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi Richard, thank you for taking the time to leave a review.

We're so pleased that our Mansfield store could meet your expectations and provide you with an great service throughout.

We hope to assist you again in the future. Take care

Rated 5 out of 5 stars

I had my lounge and passageway recently…

I had my lounge and passageway recently carpeted and couldn't be happier, the guys arrived when they said they would and immediately went to work, I struggle with my knees at moment but they told me to sit back and not worry. They were excellent very professional and quality of workmanship 💯 the carpet is amazing like being on a mattress, would Def recommend them to family and friends 😊😊👍

28 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi Christine, thank you so much for your wonderful review.

We're delighted to hear that you're so happy with your new lounge and passageway carpet. It's great to know that the fitting team arrived on time and made the process as easy as possible for you.

We hope you enjoy your new carpet for many years to come. Take care.

Rated 5 out of 5 stars

Fantastic products and great service

Fantastic products and great service, again!
Special thanks to Jordan T who helped us with a new mattress. We had no idea what we were after when we walked in and he helped us find the perfect one!
Have done and will continue to recommend.

13 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hello Emily, thank you for taking the time to leave a review.

Its a pleasure to hear that our Mansfield store could make your experience with us a positive one, we're so glad the team could go above and beyond to ensure your expectations were met.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Very professional

Very professional

6 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hello Richard, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you received from our Mansfield store.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

My place of choice because the staff…

My place of choice because the staff are brilliant so helpful with great advice so much choice colours sizes. I will always use this company service from staff is excellent 👌 vast choices of quality carpets at great prices

13 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi Shaun, thank you for taking the time to leave a review.

We're so pleased that our Mansfield store could meet your expectations and provide you with a brilliant service with a wide range of choice. Its’s great to know the team helped make the process of choosing the right carpet easy and enjoyable for you.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

Absolutely beautiful carpet excellent…

Absolutely beautiful carpet excellent fitting prompt service well done .

15 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hello Julie, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you received from our Mansfield store.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

United carpets mansfield old mill Lane …

United carpets mansfield old mill Lane like tina turner always sings ...... Yr simply the BRST im giving a big shout out to shaun top legend thankyou sooo much for yr help and customer service lovely vinyls 10 10 ...michelle

26 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hello Michelle, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you received from our Mansfield store.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Had a great experience buying carpet…

Had a great experience buying carpet from Simon Trolley. The service was so good that I went back again the following year to buy carpet for another room. Great quality, helpful advice, and a smooth experience both times. Highly recommend!

31 May 2025
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hello Lewis, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you recieved from our Mansfield store.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Great service and particularly good…

Great service and particularly good assistance from Simon Trolley.

22 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hello Steve, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you recieved from our Mansfield store.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish shop assistant Ian very helpful

20 May 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi Selena, thank you so much for taking the time to leave a review.

Its great to hear that our Mansfield store was able to meet your expectations and provide you with a fantastic service from start to finish.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

I've used this company for few…

I've used this company for few properties, quality and service is very good, Simon done my house and knows his stuff, will always pop and see him, thanks again

25 April 2026
Unprompted review
United Carpets & Beds - Mansfield logo

Reply from United Carpets & Beds - Mansfield

Hi, thank you for taking the time to leave a review.

We're so pleased that our Mansfield store could meet your expectations and provide you with a 5 star service throughout.

We hope to assist you again in the future. Take care!

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