UPS Reviews 

False tracking updates on 3 packages handled by UPS over the past month, 2 of which were returned to sender.
Repeatedly false reports missing address information when address information is accurate. Beware over holiday season!!!

50000 reviews and 1.1 rating tells you everything you need to know about this pitiful parcel company. I hate using them!!!

It’s unfortunate I had to select even one star. They’ve misdelivered packages twice in the same week, no proof of delivery is ever available, and they won’t do anything to find your package except throw their hands up in the air and dodge accountability. I’ll never order from any business who uses them to ship again. Stick to USPS, using UPS will hurt your business. You’ll lose customers who have had to deal with them in the past.

Every single one of my packages since 2021 that were handled by UPS were late and always ended up lost/stolen. I've had 0 successful deliveries with them in the last 4 years. Customer service is slow and unhelpful. Avoid at all costs.

UPS SPAIN Guarromán hub routine & systematically use fake 'incorrect address' exception scans on every single parcel to buy time for delayed operations? This systemic issue is hurting customers across the board.

Pathetic and disgusting and totally transparent tactic to buy time . F%43 UPS!

Location: Croatia
Timely delivery, accurate status, informed in a timely manner of any changes in the delivery status.

Having received my package when ask to transfer my call to a supervisor was told they will call back and never did I call severed times always lie to me telling me my package was in the way never received it

I paid for UPS Next Day Air on Thursday, but my package was not delivered until Monday evening. The estimated delivery window also changed multiple times throughout the day, leaving me waiting without any reliable information. If I’m paying a premium for next-day service, I expect either next-day delivery or clear communication and a refund when that commitment isn’t met.

Wish I could go lower than one star….
I don’t know what’s worse. When you pay for faster shipping and your package comes days later than it should. Or the fact that I was on hold for over 3 hours. When you finally get through to someone to address the issue you can hardly understand them. From here on out if any company uses ups to ship their product I will not be buying from them. I’d recommend the same for everyone. UPS is the absolute worst.

WOULD GIVE MINUS FIVE STARS; WOULD BE COMICAL IF NOT SO FRUSTRATING. PACKAGE WAS SENT UK TO USA NEXT DAY DELIVERY.
RECEIVED NOTIFICATION THAT IT ARRIVED IN NEWARK NJ USA IN THE MORNING, THEN LATER THAT EVENING RECEIVED NOTIFICATION THAT ITEM IS BACK IN STANSTED LONDON!!!! IT'S NOW 5 DAYS SINCE DISPATCH AND ITEM STILL IN LONDON.
AVOID AT ALL COSTS.
BTW TRIED CUSTOMER SERVICES; LAUGHABLE....

When you give me a specific time that my package is arriving ...I EXPECT IT TO GET THERE AT THAT TIME!! NOT A HAPPY CUSTOMER. UPS SUCKS

Worst company of the world!!! Stupid call center, website, everything!!! Don't use UPS, never

AVOID THIS COMPANY AT ALL COSTS UNLESS YOU WANT YOUR EXPENSIVE ITEMS 'LOST' - aka STOLEN

I used UPS to ship £7,200 worth of electronic equipment (screen, computers, etc) from the UK to the Netherlands, and after a month of dealing with them every other day over the phone and via email, they told me they conveniantly lost my items. I am now taking them to Small Claims court. This has been a nightmare. I urge ANYONE even considering UPS to avoid them at all costs.

UPS is a shell company that employs 3rd world call centers without any checks and balances. I know this because after 1 month of speaking with them they still had no idea what was going on. All of their email replies are clearly written using AI, any time you get someone on the phone they have trouble speaking more than 3 words of english and will tell you the same thing over and over again until you get off the phone.

Absolutely the worst parcel service imaginable. Had a birthday present being delivered through them. They had possession of it a week before the date needed. For two day shipping its now been almost two weeks. The package is still not here. Customer service refuses to tell me anything nor will they provide an actual delivery date. Worse than the USPS is pretty bad. I would rather drive across country to pick up a package myself than use these idiots

I’m still waiting for my package. I have yet to get an update as to why my package was not delivered. The truck pulled up to my house, stayed there for 10 minutes and left without delivering my package. I have talked to two customer service representatives who I could hardly understand and one was kind of snippy. I received no reason or explanation as to why my package was not delivered. It is now on a “on hold” status and I cannot get an explanation why. UPS has really gone downhill. I probably will cancel any orders that use this company for their delivery service.

I took my packages into the UPS store and the employee there was so rude. My package had arrows pointing upward and he took my package and turned it upside down and I told him he was holding it wrong. The box was clearly makred fragile on all sides and it was double boxed with bubble wrap around the 1989 mirrored wall clock but when my sister received it was broken. I have a feeling the handler/ employee probably stomped on it because it looked like it was when it came out of the boxes.

Will never use UPS again! Useless and a waste of time. Couldn’t be home for a package delivery due to work. They can’t leave it at a pickup location like FedEx and make it simple. The only options the give me is return to sender or leave with neighbor. Those are 2 of the dumbest options I’ve ever heard of.

The Pony Express took an average of 10 days to deliver mail and small packets across the country from pickup to delivery....on horses.
So does UPS.
I can't really give the date of my experience, since I am still waiting!
You would think that food items might get a little more time consideration.
The US is deteriorating rapidly.

Poor hours, rude clerks, and willing to charge you for something you shouldn't have to pay for (Amazon return box).

I will avoid them if I can. Was waiting for medication with signature required and the UPS driver didn't ring my bell and just left the sticker that he missed me, there was a note on the door to ring the bell. Eight follow-up calls to UPS customer service and all they did was lie to me about where I could pick it up and when it was going to be delivered. Finally resolved after 48 Hours of headache and anxiety.