I had the best experience! I had already been running around Copenhagen and visited about 15 other jewellery stores, but none came close to the level of service Elisabet provided. She gave me an amazi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the very beginning, Camille made us feel comfortable and truly taken care of. She was incredibly knowledgeable and patient, answering all of our questions even the ones we didn’t know we had. He... See more
Company replied
We were welcomed in a very nice showroom in Copenhagen to perform a ring exchange. Camille was very friendly and knowledgeable around what we needed. Level service was higher than expected. My deadlin... See more
Company replied
We had booked an appointment as a couple with Maja at Vanbruun in Copenhagen. Even though we passed our scheduled appointment time with her, Maja took her time and let us leave satisfied, and made sur... See more
Company replied
Company details
Contact info
Jakobsbergsgatan 6, 11144, STOCKHOLM, Sweden
- +46334006070
- info@vanbruun.com
- www.vanbruun.com
4.8
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience.
1 June 2026
Unprompted review
Reply from VANBRUUN
Thank you for your lovely feedback! We are so pleased to hear that your experience with us was such a positive one.
You’re very welcome back anytime!
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Absolutely fantastic experience with…
Absolutely fantastic experience with Aleksandra in the Copenhagen store. She was truly listening and helped me choose the perfect ring, even though I was running short on time. Order placed, can't wait to see it!
31 May 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your kind review! We are so pleased to hear that Aleksandra made your visit to our Copenhagen showroom such a positive experience. It means a lot to us that she could help you find the right ring. We would love to welcome you back anytime.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
We are highly satisfied with our experience
We are highly satisfied with our experience at VANBRUUN, Amterdam. Since we stepped in to the store for our Wedding band appointment, we were pleasantly greeted by Mari’s hospitality. Throughout our appointment, Mari was super helpful and knowledgeable, to make our decision as easy and flawless as possible. We would highly recommend this place if you are looking for calm environment with highly professional service, not to mention the beautiful ring selection to choose from. Thank you for your hard work, Mari!
31 May 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with us and that Mari was able to guide you through the process with both care and expertise.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Perfect ring
I've had a very good experience buying an engagement ring for my fiancée at VanBruun in Amsterdam. Jordy was very welcoming, helpful and friendly throughout the process. I chose the Celine and with an express delivery. I was invited to pick up the ring well in time and within the agreed timelines. The ring later had to be adjusted slightly due to the fact that I had to guess the ring size of my fiancée's finger. We also chose to engrave the ring with the date of the proposal. This process also went as agreed and communication was excellent throughout. We're very happy with the ring, it is beautiful! I would highly recommend VanBruun.
28 January 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience with us in Amsterdam and that Jordy could guide you through the process in such a helpful and personal way.
It means a lot to know that everything went smoothly, from the first visit to the final adjustments and engraving. We are truly happy that you are pleased with the ring.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Great service
Great service! So nice and friendly. Flexible services. Nice location.
25 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your kind feedback! We are delighted to hear that you had such a positive experience with us. We truly appreciate you taking the time to share your thoughts.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Beautiful design and good customer…
Beautiful design and good customer service. Good that you can choose own diamonds.
21 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your kind review! We’re thrilled to hear that you’re happy with the design and service.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Wedding rings
We had an appointment for wedding rings and Johan was so helpful! We put in a few options beforehand in the booking and he had them all ready and we got to try some other options as well and was very helpful around sizing and different options that would fit us. I have my engagement ring from Vanbruun and it fit so well with the different wedding bands I tried on. Highly recommend!
7 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your kind review! We're thrilled to hear that Johan was able to assist you in finding the perfect wedding rings and that the options we prepared in advance worked well for you.
We truly appreciate your recommendation and are so happy to have been a part of this special process for you.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Disappointing service
Unfortunately I cannot say we had the best experience. We came in to try wedding bands and to understand the different options and what works best also with my engagement ring.
The person we had our appointment with did not assist us at all- she did not ask us any questions about what we’re looking for or try to explain to us anything about what they are able to do/ offer. She put the tray of rings in front of us and then stood on the other side of the glass table typing on her laptop the entire time while we tried some on. Perhaps sales is not the best role for her, but she also did not seem confident to answer questions about the rings either. We immediately wanted to leave the appointment after 5 minutes and felt uncomfortable.
Definitely did not buy our trust to purchase our rings there.
19 April 2026
Unprompted review
Reply from VANBRUUN
Thank you for sharing your feedback Kirsty. We are truly sorry to hear that your experience did not meet your expectations. We always aim to provide a warm and informative service, and it seems we fell short during your visit.
We would be more than happy to welcome you back to our showroom, where one of our other colleagues can provide you with the personalized and attentive service you deserve. Please let us know if you’d like to reschedule, and we will make sure to assist you in finding the perfect wedding bands that complement your engagement ring.
Thank you for giving us the opportunity to make this right, and we hope to have the chance to regain your trust.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Jahwanna is amazing!
Jahwanna was more than helpful in finding me the perfect ring for my girlfriend. I felt comfortable and welcomed at the shop. She was also patient with all of my inquiries and gave the best solutions.
19 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your kind review. We’re thrilled to hear that Jahwanna was able to assist you in finding the perfect ring for your girlfriend, and that you felt comfortable and welcomed in our showroom.
We appreciate your trust and look forward to helping you again in the future!
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Great experience
We had an appointment with Mari for our wedding rings, and it was really lovely. She was very sweet, knowledgable and listened to our needs.
I really liked that she was not pushy, and we took a few days to think about it. We placed an order and we are very happy with the decision we made with the help of Mari.
We look forward to receiving the rings!
9 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your wonderful review. We’re thrilled to hear that your appointment with Mari went so well and that she was able to provide you with a sweet and knowledgeable experience.
We’re so glad you’re happy with the choice you made, and we can’t wait for you to receive the rings!
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Lucie and team offered great advice in…
Lucie and team offered great advice in my search for some jewellery. Very pleasant experience.
11 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your kind review. We’re delighted to hear that Lucie and the team were able to provide you with great advice during your search for jewelry. It’s wonderful to know that you had a pleasant experience with us.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Excellent
We had a really great experience. The advisor was helpful, nice and efficient. I definitely recommend!
11 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your wonderful review. We’re thrilled to hear that you had such a great experience and that our advisor was able to assist you in a helpful, friendly, and efficient manner.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Excellent expertise and very good service
Excellent expertise and very good advice. Staff is also hospitable and very friendly!
8 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your kind review. We are thrilled to hear that you had a great experience with our team, and that you found both the expertise and advice helpful. It’s wonderful to know that our staff made you feel welcome and at ease.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Appointment with Sara Wennman
I visited the store twice, and the second appointment was absolutely great thanks to Sara Wennman. The consultation was very informative, and I felt really welcome. Thank you so much!
2 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your lovely review. We're so pleased to hear that your second appointment was such a great experience with Sara. It’s wonderful to know that you felt welcome and found the consultation informative.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Quick and knowledgeable consultation by…
Quick and knowledgeable consultation by Sara. Respecting my wishes and budget.
2 April 2026
Unprompted review
Reply from VANBRUUN
Thank you for your thoughtful review. We’re so glad to hear that Sara was able to provide you with a quick and knowledgeable consultation, respecting both your wishes and budget.
We truly appreciate your trust and look forward to assisting you again in the future!
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Sara Did an excellent job
Sara Did an excellent job! Really professional and with all patience She helped me picking the best ring ever !
1 April 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your kind review. We are thrilled to hear that Sara was able to provide you with such excellent service and help you find the perfect ring. It's wonderful to know that her professionalism and patience made a difference in your experience.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Wonderful Experience.
I needed a ring and Vanbruun delivered it within a week. Moa Jakobsson was very professional and immensely helpful. The ring itself is also perfect. Just what I needed.
8 March 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your wonderful review. We're thrilled to hear that you received the ring so quickly and that Moa was able to assist you in such a professional and helpful way. We're also delighted that the ring is exactly what you needed.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Great service
Great service by Madelen Bjørnvik, I had my appointment in Oslo's show room. I filled out the booking form with all my preferences and it was great to find that all the suggestions I received about type of ring, diamond size, color and quality were in line with what I wrote, that made so easy to make the final decision.
6 March 2026
Unprompted review
Reply from VANBRUUN
Thank you very much for your thoughtful review. We're so pleased to hear that your appointment in our Oslo showroom went smoothly and that Madelen was able to provide you with suggestions that matched your preferences perfectly. It's wonderful to know that it made your decision-making process so much easier.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Excellent customer service
We had a great experience with VanBruun. Emilia was super helpful in helping us pick our rings and securing the best sizing. Price points are excellent as well - highly recommend!
17 March 2026
Unprompted review
Reply from VANBRUUN
Thank you so much for your kind review. We are thrilled to hear that you had such a positive experience with VANBRUUN and that Emilia was able to assist you in finding the perfect rings and sizing. We’re also glad you were pleased with our price points.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
Hanna gave a 5star service with…
Hanna gave a 5star service with assistance to find the perfect ring to purchase. I will definitely return in the future and seek Hanna’s or one of her colleagues very professional service.
15 March 2026
Unprompted review
Reply from VANBRUUN
Thank you very much for your wonderful review. We are thrilled to hear that Hanna was able to provide you with such excellent service and help you find the perfect ring. We truly appreciate your trust and look forward to welcoming you back in the future.
Kind regards,
Victor Halvarsson
CEO/Founder, VANBRUUN
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